When will I receive my order?

Question
When will I receive my order?
Answer

Our standard processing time for all orders is 1 business day. If an item that is marked "ships in 3-5 business days" is included in your order, the whole order will be processed in 3-5 business days. To calculate the total delivery time for your order, use this simple equation:

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

Shipping time for Domestic U.S. orders shipped via USPS Priority Mail is 2-4 days. USPS delivers Monday thru Saturday. Orders shipped via FedEx Ground will take 1-6 business days to arrive. Orders shipped to the East Coast can be expected to arrive sooner than the estimated maximum delivery time. . Tracking or delivery confirmation numbers are included in your shipping confirmation email. Express shipping options are available.

Shipping time for international orders shipped is on average 4-6 business days.

IN A NUTSHELL: We will make every attempt to ship orders placed before 12:30 pm EST, the same day, Monday thru Friday. Orders placed during the weekend will be shipped out Monday. Orders placed after 12:30 pm EST will be shipped out the next business day, Monday thru Friday, except for items that ship in 3-5 business days.

Let's say that you place your order on Monday (Day 1) at 1:00 pm. Your order will ship on Tuesday (Day 2) if all items are in stock and payment goes through. If shipped by Priority Mail, you should expect your package to arrive anywhere between Thursday (Day 4) to Saturday (Day 6).



By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.
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