Neptune's Price Match Policy

How does Neptune Cigars’ price match policy work?
If you find a lower price in a competitor’s printed ad or website on an identical item, just show us the lower price before you buy the item at Neptune Cigars and we will match the price, or within 7 days of your Neptune Cigars purchase and we will give you the difference in store credit. Catalogs can be matched as long as they display a valid date and meet all other qualifications. To get the price match, please contact one of our customer representatives at our store, via email or telephone. 

Which items does Neptune Cigars price match? 

Almost everything we sell. The item must be identical, including brand, quantity, size, weight, condition, and warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. Shipping costs will be added to the price when Neptune Cigars offers free shipping or lower shipping cost. 

Which items and services aren’t available for price match? 

· Timed events (for example, specials that are valid only on a certain date at a store or website event) 
· Competitor’s free product, buy one get one, bundled offers or special purchases 
· Sales tax promotions
· Clearance or Closeout items
· Rare cigars and limited edition items
· Going out of business liquidations 
· Used or previously owned items 
· Prices that require a club membership or loyalty program 
· Floor samples 
· Items advertised below dealer cost 
· Typographical errors 
· Expired ads 

Will Neptune Cigars match another company’s price when combined with a free or discounted item? 

Yes, if the free or discounted item is an item that we carry. If another company offers a product that comes with a free or discounted item and Neptune Cigars does not carry the free or discounted item, we will only match the price and will not take the free or discounted item into account. 

Can I use coupons when price matching? 

Yes. Coupons will be applied before the price match is made. If the competitor price is still lower than the price after the Neptune Cigars coupon has been deducted, the price can be adjusted to match the competitor's price.

By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.
10 reviews
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11/03/2020AnonymousHad my first delivery all the way to Australia and it was perfect. This option just adds benefit!
08/04/2020AnonymousIt’s a great option. Have used it twice now. Would rather deal with Neptune than anyone else.
04/21/2019byGeorge MNew to Neptunes. Just became aware of price matching nut like others have mentioned, 99% of the time no one can be Neptunes pricing- and if they did I'd STILL buy from Neptunes be of the great customer service. I have bought 3 boxes today alone due to heir Easter special. Prices cannot be beat. Only problem I have is where to store all the cigars I'm buying. A good problem to have..
12/04/2017AnonymousGreat feature but in all honesty not once have I needed to use it but great to know. At the start I would compare prices but soon quit bothering as Neptune Cigars is 9.9/10 the cheapest, shopping here I get a lot more for my money I get first class customer service, super fast same day shipping and my deliveries always arrive protected in boxes, bubble wrap and singles in humidity packs. Never had a problem
10/03/2017byJames PJust discovered price matching! I doubt I'll ever need it, can't beat these prices
03/09/2017byAimen GVery good
09/19/2016byjanice oGreat site, Great Smoke Ring Program, great C.S.
02/17/2015byChris LAwesome!
05/21/2014AnonymousVery interesting