Placing an Order
Everything a new or seasoned aficionado asks us in the store — written by Neptune's cigar experts. 20 guides.
Did You Know? (198)Tobacco, Cigars and Smoking (55)Cigar Brands (42)Cigar Makers (31)Cigar Tutorial (30)Placing an Order (23)Tobacco 101 (22)Cigar Storage & Humidor Care (18)Hygrometers and Humidifiers (18)Humidors (10)Customer Service (9)Gifts & Personalized Items (9)Shipping in the U.S. and APO/FPO (8)Lighters (8)International Shipping (6)Cigar Ratings (5)Smoke Rings Reward Program (4)Using Your Neptune Cigar Account (4)Returns (3)Products (3)Cutters and Scissors (3)Travel Humidors and Cigar Cases (3)Brands (3)Cigar Ashtrays (2)Make Your Own Cigar Sampler (1)Shipping Restrictions (1)
Neptune's Price Match Policy
How to use coupon codes
How to view redeemable items on the Smoke Rings Program
Minimum age to purchase tobacco products
Security Policy
Our location
Are your cigars fresh?
Which payment methods do you accept?
Types of payment methods we accept.
Can I pay by check or money order?
Sales Tax on Online Orders
How long does it take to ship an order?
Understanding the status of your order
What happens if my credit card is declined?
Privacy Policy
Do you have a catalog?
Can I order cigars not displayed on your website?
Why register as a member?
Problem with your order
I did not receive an order confirmation email.
How to place an order
Quick answers
Do you sell Cuban cigars?
No. Cuban cigars cannot legally be sold in the United States. We carry hundreds of Cuban-seed blends from Nicaragua, the Dominican Republic and Honduras that many aficionados prefer.
Should I store cigars without the cellophane?
Either is fine. Cellophane slows humidity exchange slightly and protects the wrapper; remove it if you want faster aging and don't move cigars around.
What to do if your cigars are dry
Re-humidify slowly: 65% RH for a week, then 69–70%. Never spray water directly on the wrapper.
More questions? Ask our tobacconist →