Our cigars are stored in a humidor at a temperature of 70°F and 70% humidity. We guarantee that ALL cigars are inspected before shipment and will arrive in perfect condition. All orders are packed in robust carton boxes. Cigar samplers and singles are placed in sealed high quality ziplock bags to ensure freshness As an added precaution, we also include one free Neptune Water Pillow portable humidifier inside every zip lock bag to maintain the freshness of single cigars during shipping.
In the unlikely event you are not satisfied with the quality of our products or if the products have been damaged during shipping, you may return the products within 30 days of delivery for a full refund or exchange. Please read our Return Policy for more information.
Your satisfaction is our main concern. There is no risk for you when you buy at NeptuneCigar.com, Money Back Guaranteed.