Are your cigars fresh?

How can I be sure that the cigars you ship are fresh?

Our cigars are stored in a humidor at a temperature of 70°F and 70% humidity. We guarantee that ALL cigars are inspected before shipment and will arrive in perfect condition. All orders are packed in robust carton boxes. Cigar samplers and singles are placed in sealed high quality ziplock bags to ensure freshness As an added precaution, we also include one free Neptune Water Pillow portable humidifier inside every zip lock bag to maintain the freshness of single cigars during shipping.

In the unlikely event you are not satisfied with the quality of our products or if the products have been damaged during shipping, you may return the products within 30 days of delivery for a full refund or exchange. Please read our Return Policy for more information.

Your satisfaction is our main concern. There is no risk for you when you buy at, Money Back Guaranteed.

By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.
9 reviews
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byAbsolutely love the service and prices. It is not everyday that you can be comfortable purchasing items on the net; but I have done it twice now through your site and have told at least 8 people about the fantastic service and pricing; not to mention the speedy delivery. Always Sitting, Always in Motion Aaron (MN)
byMe and my husband are new to the cigar lifestyle and were kind of hesitant about ordering from the net, but your site made it easy. We were very suprised how quickly we received our order. Our first cigars were really nice and tasty. Neptune went above and beyond what we expected!!!! Thank you for making our first experience a pleasurable one. Lisa
byI have found Neptune a great place for fresh cigars and awesome customer service, which keeps me coming back time and time again. Thanks
byI am very pleased with my first order. Very fast shipping.
byI was more than pleased with my first order. The cigars arrived faster than I expected and they were in excellent condition. I found my new cigar store !
Outstanding service. This is my go-to online shop for cigars. Neptune really cares about their customers.
byVery good service !!!
Good to know.