About Customer Reviews

What is your Customer Reviews Policy?
At Neptune, you can submit written reviews of all items listed on our website. We encourage you to share your reviews, both favorable and unfavorable, in order to provide a useful tool that can help others who want to learn more about our cigars and other products.

Customer reviews should give genuine feedback on the product. Any review that is posted with the purpose of advertising, promoting, or misleading will be removed. Other reviews that will be removed:

- Posting multiple reviews of the same product or the same review from multiple accounts
- Posting spam and fake content or impersonating someone else
- Posting that is off-topic and not related to your experience with the product
- Posting illegal, offensive, obscene, dangerous, derogatory or explicit content

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11/02/2022byJohn RDid not receive product Neptune cigars said the shipping company delivered 11/1 showed a tracking number that the product was delivered to my address I never received the product sent two messages was replied to check with neighbors I checked with neighbors. The shipping company can say anything they want the US mail was throwing mail in a ditch. They believe a shipping company over their customers. In the future maybe a signature should be required for proof. Buyer beware they back the shipping companies not the customer.
06/15/2019AnonymousShould Neptunecigars staff monitor these reviews, a suggestion for the cigar reviews would be to add a 'value' star rating...