Cigar Scanner WiFi Hygrometer and Thermometer

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Cigar Scanner WiFi Hygrometer and Thermometer
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MSRP: $99.99$89.95Savings:$10.04Reward: 445
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Cigar Scanner WiFi Hygrometer and Thermometer
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Clifton Burns   I just received my scanner and it's not picking up my WiFi , first question is the light suppose to stay on once you power up and the same for the sensor? I hate to return it I was looking forward to seeing this work. Any suggestions?
Posted 6/26/2019   
  • NeptuneCigar.com  Please make sure the Gateway is plugged into a power supply and turn it on. You should see rainbow colored lights. Depending on how your device was configured at the factory, the lights may or may not stay on. Prior to the next step, please make sure your home Wi-Fi network is working. On your smart-phone, go to the Wi-Fi Settings, look for “Cigar Scanner Gateway [XXXXX]”. Join the network. When prompted enter the default password: CS2018CS. Once connected, please refer to the instruction booklet provided with your kit to complete the set-up process. When you turn on the sensor, a blue light will come on momentarily. This lets you know it is “on”. It only stays on for a few seconds. This is to conserve the sensor’s battery.
    Replied 6/28/2019  
  • Clifton Burns  Thank you got to work problem was how my phone was set we are good to go. Thanks for the quick response.
    Replied 6/28/2019  
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T David Rutherford  Having trouble with the sensor. When I first installed it worked fine. Now I have to reset the unit (and pull it off the double stick tape in my humidor) about every other day. What gives?
Posted 1/28/2019   
  • NeptuneCigar.com  We're sorry you are experiencing some difficulty using this device. Would you be okay if we had Cigar Scanner tech support reach out to you by email for troubleshooting advice?
    Replied 1/28/2019  
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Tommy  I was gifted a gateway and 3 sensors. All were working but now two drop connection. Nothing has been moved. My gateway is hardwired to the internet and was thinking of moving it. That would require I set it up wirelessly. Can you provide a link with step by step directions.
Posted 1/22/2019   
  • NeptuneCigar.com  Hi Tommy, would you be able to email us about this issue? We would like to connect you with Cigar Scanner support to help you resolve this product issue. Our email: luzzie@neptunecigar.com
    Replied 1/22/2019  
  • Tommy  Done. Thank you
    Replied 1/22/2019  
  • Anonymous  I changed the channel my 2.4 was using and it seems to be holding
    Replied 2/3/2019  
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Anonymous  Any screen shots of what integration with the Cigar Scanner app looks like? I just spent a few hundred buck on a competitive product, not realizing this solution was even a thing until I installed the CS app. Second question, is there a feature roadmap available for this product? I'd need more than one sensor per humidor (several hundred sticks in each) and creating "phantom" blank/empty humidors as suggested elsewhere is not an elegant solution.
Posted 1/15/2019   
  • NeptuneCigar.com  At this time the app only allows for one sensor per humidor, but you can have different humidors(i.e.: desktop right, desktop left). There is no limit to the number of humidors or sensors you can have. Cigar Scanner is working a tutorial video to explain all features and a how to of the app and sensors. This is coming soon. Roadmap: Voice Assistant integration, cigar recommendation thru AI, Electronic humidifier and much more!
    Replied 1/16/2019  
  • Anonymous  Thanks for the response! Good luck with the hardware side. I wish I'd have seen this before I purchased the other monitoring kit a few days ago. When it comes to active humidification, which you mention in the roadmap, you have a window of opportunity right now. There's a prominent vendor already doing this (I'm sure you're aware), but their "3.0" app/hardware combo is unbelievably buggy. Ask me how I know.
    Replied 1/16/2019  
  • NeptuneCigar.com  Right now, Cigar Scanner is focusing on the hygrometer side, which is working very well, and they are fine tuning it. This year, there are plans to work on a wi-fi connected humidifier. More details to come.
    Replied 1/17/2019  
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Tony  Are there any plans to be able to calibrate the sensor? I don't want to have to keep remembering how much its off if I don't have it. Thanks!
Posted 12/31/2018   
  • NeptuneCigar.com  Thank you for your inquiry. Cigar Scanner is working on a way to let you calibrate the sensor through the app. It will be available in future updates. The Cigar Scanner sensors were calibrated at the factory and tested against other hygrometers and found to be accurate within +/- 1%. You might want to test your other hygrometers for accuracy and to determine which one is off. To learn how to calibrate your hygrometers, click here https://www.neptunecigar.com/tips/how-to-calibrate-your-hygrometer You might want to purchase a calibration kit to test for accuracy. We suggest the Boveda One-Step Calibration Kit, click here https://www.neptunecigar.com/hygrometers/boveda-onestep-calibration
    Replied 1/2/2019  
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Tyler Durden  Received for Xmas, Gateway not working as instructed. Turns on, rainbows lights start, then disappear. Small green light seen through casing near power button so appears unit is still receiving power. No SSID broadcast and no change when connecting Ethernet. Tried multiple USB cables, wall worts, client devices /platforms and Reset button. Please Advise.
Posted 12/25/2018   
  • NeptuneCigar.com  Hi Tyler, We're sorry your having some trouble with your new Cigar Scanner. If you don't mind, could you please send us an email at luzzie@neptunecigar.com? We would like to have someone from the Cigar Scanner team reach out to you with some trouble shooting advice.
    Replied 12/26/2018  
  • Tyler Durden  Happy to report Neptune and CigarScanner teams got issue resolved promptly and efficiently. Well done guys! Gateway working perfectly, a really cool and helpful product!!!
    Replied 12/28/2018  
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Tommy  Can the humidity sensor be adjusted
Posted 12/25/2018   
  • NeptuneCigar.com  Hi Tommy, The sensor’s actual settings cannot be adjusted. However, you can receive notifications if your humidor’s humidity or temperature ranges are not within your ideal range. To adjust the levels, go to the “My Humidors” section of your Cigar Scanner app. Then, click on the “Red Pen” icon. In “Humidor Settings” scroll down until you get to “Be Notified if:” section. From here, you can adjust the levels. Next, turn on the “Sudden change of condition (humidor open/close):” button. Then, scroll down and press the “Save” button.
    Replied 12/26/2018  
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Brent Jamison  Can 2 sensors be assigned to one humidor (think large wineador top & bottom)?
Posted 12/5/2018   
  • NeptuneCigar.com  Of course! You can assign two (or more) sensors to one humidor. And the great thing about the Cigar Scanner Wi-Fi Hygrometer is that you can connect both sensors to the same gateway. Extra sensors are available through Neptune Cigars.
    Replied 12/6/2018  
  • Brent Jamison  I went ahead and purchased based on the above advice given. While 2 sensors can be placed in one humidor, the cigar scanner application does not seem to allow you to assign more than one sensor to a humidor. Am I missing something? Also, who should I contact for technical support. The sensors seems to only sporadically update, and would like more information on how you set update frequency?
    Replied 12/13/2018  
  • NeptuneCigar.com  Hi Brent Jamison, Thank you for your questions. For the time being, the best way to assign two sensors to one humidor is to create two virtual humidors in the Cigar Scanner app and assign one to each sensor. For example, create a "My Humidor Top" and "My Humidor Bottom". You can assign all of your cigars to one virtual humidor, and the other one can be empty. Or, you can organize the humidors however you like. As for the updates/readings, the sensors update every 5 seconds. However, the data is updated only if there is a change of at least +/- 1% in relative humidity or +/- 1 degree in temperature. If there are no changes to your humidor, you will not see any in the graphs or get a notification. However, you will get notified if the sensor's battery is low or that the gateway goes offline. Cigar Scanner will be sending you an email with their customer support info.
    Replied 12/14/2018  
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Tom  Can you change from celcius to Fahrenheit
Posted 12/3/2018   
  • NeptuneCigar.com  Changing from degrees Celsius to Fahrenheit is easy. From the Cigar Scanner app, click on the three horizontal bars located on the upper left hand corner of the screen. Next, click "Settings". Then scroll down to "Temperature Unit" and click "°F". Then click the "Save" button. This should do it.
    Replied 12/3/2018  
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Lucas B.  Can we purchase just the sensor and use an old phone or tablet as a gateway device instead of buying the gateway and sensor?
Posted 12/2/2018   
  • Lucas B.  Never mind. Just found the answer on a previous question.
    Replied 12/2/2018  
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Neil Bosdet  How many sensors/humidors can the gateway support?
Posted 12/2/2018   
  • NeptuneCigar.com  You should be able to connect at least 200 or more sensors to one gateway. To ensure proper functionality, the senor(s) needs to inside the humidor(s), and the gateway should be be within 300 feet of the humidor(s).
    Replied 12/4/2018  
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Scott  Is it possible to change the batteries in the hygrometer? I just received my kit and cannot get it working. The blue light on the hygrometer only stays on a a second or two when I hold the button in. The instructions say it should remain solid blue. When I hold it in again it comes back on and flashes a few times and goes off again. Tried setting it up multiple times. I think the batteries are low or dead. The bridge is working properly. Please advise.
Posted 11/30/2018   
  • NeptuneCigar.com  Yes! You can change the batteries on the hygrometer/thermometer sensor. But before we explain how to change them, here is brief explanation of how the sensor's light works. When you turn on the sensor, the blue light will remain steady for a few seconds and then go off. But don't worry, the sensor itself is still on. The light goes off to help conserve battery life. To change them, carefully remove the oval seal that is around the back of the sensor. Once removed you will see four screws. To remove them, you will need a Phillips head screwdriver. After you remove the screws, lift off the plastic body. Now you should see the two "AAA" batteries. Once you have replaced the batteries, put the body back on, install the screws, and replace the seal. Note: the batteries that came with the unit should last you two – three years.
    Replied 12/3/2018  
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Shaun Janicki  Can I use an internet connected android tablet as a gateway instead of the one in the started kit?
Posted 11/24/2018   
  • NeptuneCigar.com  No, the gateway formats the data.
    Replied 11/25/2018  
  • Shaun Janicki  Without the gateway, could it just be used as a local bluetooth hygrometer in the cigar scanner app?
    Replied 11/25/2018  
  • NeptuneCigar.com  No, this device uses WiFi only. For Bluetooth, look to the XIKAR sensor. Cigar Scanner does not plan to add Bluetooth only sensors due to the limitation of a 300 foot monitoring range.
    Replied 11/25/2018  
  • Anonymous  Thanks :)
    Replied 11/25/2018  
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Jack  The website states retail price of $99.99, however the notifications and e-mails sent out indicate a price with 20% off this weekend, but the price is still $99.99. Also, what happened to the "projected retail price of $39.95" that cigar scanner had been advertising for many months now.
Posted 11/23/2018   
  • Chuck  There is a coupon code at the bottom of the email. When put in the appropriate spot during checkout you will get your 20% off.
    Replied 11/24/2018  
  • Anonymous  That answers that, thank you, but what about the significant price disparity between what the anticipated price for the last several months and the actual price
    Replied 11/24/2018  
  • NeptuneCigar.com  The price that was online before was for the sensor only. The sensor needs the gateway to operate so that is why it is now sold as a kit : sensor + gateway. There was also a price increase due to a recent increase in import tariffs.
    Replied 11/25/2018  
  • NeptuneCigar.com  Also, the price of the sensor only went down from $39.95 to $29.95.
    Replied 11/25/2018  
  • Anonymous  What good is advertising a sensor price only on your website when it can't possibly be used on its own. I think you're just fishing for answers and trying to come up with something. It clearly isn't as intended and now you're just trying to cover what you can. Yeah I don't trust people like that and what kind of support I should expect later on if/when something stops working. I'll pass.
    Replied 11/25/2018  
  • NeptuneCigar.com  The sensor is also sold separately for the users who need to add extra sensors to their starter kit. This is the only product that appeared online as we were waiting for Cigar Scanner to release the complete kit. As for support, we believe the track record of the app speaks for itself and it is the reason that Neptune sells this product. We also stand behind every product that we sell with a 30 day no questions asked return policy. Of course there are other options in the market for digital hygrometers with bluetooth enabled (XIKAR, Boved) but all of them require that you be located within a certain distance of the sensor (not very practical). In that sense, this is a revolutionary technology.
    Replied 11/25/2018  
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Tommy  Can you name individual sensors
Posted 11/23/2018   
  • NeptuneCigar.com  Yes, you can name your sensors on the app.
    Replied 11/25/2018  
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Paul  Does this gateway function like a “hub”? I have home automation and use “Wink” as a gateway or Hub.
Posted 11/23/2018   
  • NeptuneCigar.com  Yes, it does. Cigar Scanner has not tested the sensors on other gateways. It may work but would require some testing first.
    Replied 11/25/2018  
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Anonymous  Wifi is not available at my residence. Can these be used without internet access to monitor humidors?
Posted 11/23/2018   
  • NeptuneCigar.com  You would require a 4G SIM card.
    Replied 11/25/2018  
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Shaun Janicki  so do we have to use this particular gateway? Maybe it’s the way it’s worded, but, in the past, it sounded like we could order without this particular gateway and instead use some lime an android tablet connected to the internet. Is that not the case?
Posted 11/23/2018   
  • Shaun Janicki  *something like an android tablet...
    Replied 11/23/2018  
  • NeptuneCigar.com  Yes, you must use the sensor with this gateway to format the data. CS has decided to go with WIFI enabled solutions only for more practical use. There are other solutions that are bluetooth only, such as the Xikar Hygrometer Sensors.
    Replied 11/25/2018  
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Patrick   Can you ship to China?
Posted 11/18/2018   
  • NeptuneCigar.com  Hi, Patrick. Not at this time. We're sorry.
    Replied 11/19/2018  
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Anonymous  Are these still looking to be available next week?
Posted 11/14/2018   
  • NeptuneCigar.com  Yes they will be!
    Replied 11/14/2018  
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Shaun Janicki  Are we able to pre-order?
Posted 9/26/2018   
  • NeptuneCigar.com  Not at this time. To add your email to the waiting list, click "email me when available".
    Replied 9/26/2018  
  • Anonymous  Already done :) Thanks!
    Replied 9/26/2018  
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Josh Boisclair  Are these still in production?
Posted 6/29/2018   
  • NeptuneCigar.com  Yes! They will be in stock very soon. Be sure to add your email addres to the waiting list so that you receive automatic notification when they are available.
    Replied 7/2/2018  
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Description

Imagine being able to monitor your humidor's condition anytime, anywhere. Imagine being able to track and organize your cigars from wherever you are. 

You can do all that with the Cigar Scanner Wi-Fi Hygrometer and Thermometer Starter Kit! Works with the free Cigar Scanner app, which lets you identify cigars by taking a picture of it, manage your cigar collection, write and read reviews, share your cigars with other aficionados, and much more. The Cigar Scanner app is FREE. You can download it from the Apple Store or the Android Store. It is also available as a web app at www.cigarscanner.com. 

Cigar Scanner Wi-Fi Hygrometer and Thermometer is the only Wi-Fi enabled sensor in the world that informs you if:

* Your humidor's humidity level is under/over your ideal range
* Your humidor's temperature is under/over your ideal range
* Your humidor is opened

Other digital sensors in the market work with Bluetooth so that you have to be in the vicinity of your humidor to monitor. With Cigar Scanner, you can check on your humidor from anywhere in the world using your smartphone. To ensure that you never lose data and your humidor is never out of range, the Cigar Scanner Wi-Fi Sensor will alert you when batteries are running low or sensor is offline due to power or internet issues. You can count on 24/7 technical support from the Cigar Scanner team!

No other Wi-Fi sensor in the market offers the convenience and user friendliness of the Cigar Scanner App to manage your cigar collection.

The Cigar Scanner Wi-Fi Hygrometer and Thermometer Starter Kit includes:

* Gateway device
* USB cable
* Instruction manual
* Battery operated hygrometer and thermometer sensor (the sensor uses two, long-life "AAA" batteries, included).

For the lucky souls that own more than one humidor, you can purchase additional Hygrometer Sensors. You will need at least one gateway device for all of your humidors and you can connect up to 200 sensors to one gateway. You can manage all humidors from one single account.

Specifications
  • External Dimension
    W 2''3/4 - H 1''1/2 - D 11/16''
  • Mounting Accessory
    Double-Sided Tape
  • Accuracy
    +/- 1%
  • Hygrometer Type
    Bluetooth and Wi-fi
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