Cigar Scanner - Frequently Asked Questions

Frequently Asked Questions about the Cigar Scanner App

How do I change the password to my Cigar Scanner account? 

  1. Go to the Cigar Scanner log-in screen, click "forgot password?" 
  2. In the next screen, enter the email address you use to log into Cigar Scanner. 
  3. Click the "Send" button.
Instructions on how to change your password will be sent to you promptly.

I know of an awesome cigar shop in my city; why is it not listed in your map? The Cigar Scanner’s Places tools is synched to Google Maps. If your cigar shop is not listed, please have the shop’s owner register their business with Google My Business.


How can I add cigars to my journal/wish list/favorites/humidor? When you search for a cigar and click on its name, you are sent to the product page. In this product page, on the upper left-hand corner there is an “+add to” button. Upon selecting it, you will be given the option to add the cigar to your journal, wish list, favorites, or humidor. You can sort your lists by reviews, data added, or alphabetical order.


How can I add friends? When you’re on the social tab, on the upper right-hand corner there is a search icon that looks like a magnifying glass. You can use this tool to look for your friends and follow them. Additionally, next to the magnifying glass there is an icon that will allow you to filter what you see in the social feed. You have the option to see everyone’s posts or only the posts of the people that you follow.


The photo of my cigar wasn’t recognized, so it’s not in your database. How can I add it? If your photo is not recognized, you also have the option of searching for it manually by using our text search tool. On the upper right-hand corner of the My Cigars page, you will see the search icon that looks like a magnifying glass. Upon selecting it, you can search for your cigar by name. If it is not in the database, you have the option of selecting “+add my cigar” and creating it using all of the specifications that we have available for all other cigars. Another option would be to send us the name of the cigar that you can’t find and we will add it to the database in a timely manner.


I added my cigar and now I can’t add a picture, price, or review. What do I do? After you create your cigar, you can use the search tool to search for your cigar by name. This time, you will be able to see the cigar’s page. Here is where you will be able to add a photo, price, location, personal note, and review for your cigar.


I want to print my cigar journal/humidor/wish list/favorites list… Why can’t I find a printing option? Cigar Scanner is an eco-friendly company so we do not offer a printing option. We keep all of our data digital so that it can be easily accessed by our users. However, if you do wish to send friends and family your lists, you could do so by using our desktop version. You will be able to email links to your lists to your friends without having to print them.


I want to add several entries for the same cigar. My palate has changed and so should my review. Why can I only review my cigar once? Here at Cigar Scanner we are concerned with authenticity. We provide users one review per cigar. However, they can use the personal note section of each cigar page in order to keep track of when they bought the box, how long they’ve aged their cigars, what changed from their past review, etc. This is also a great way to make our services unbiased and prevent manufacturers from spamming our system with ratings of their own cigars.


Can Cigar Scanner user a flavor wheel like all other cigar sites? In order to be as precise as possible with our recommendations, we use a word cloud instead of a flavor wheel. At the bottom of each cigar page, you will see a list of most used words used in user reviews. This allows us to give users accurate information. Instead of labeling any dark colored cigar as a “peppery maduro” we like to use the words of other users. So, if many users list wood notes, then you will see “wood” as one of the words. This ensures that we give users the most accurate and unbiased information.


All of my data is gone! What next? First thing is first, don’t panic! All user information is saved on a cloud so all we need for users to do it simply log back into their accounts if they find themselves logged out for whatever reason. If you cannot regain access to your account, please send us some feedback or email us directly at [email protected] and we will fix the issue for you.


I’ve upgraded to a new phone. Does this mean that all of my data is missing? Your data is still fine. All that you have to do is log into your account. The desktop version also works the same way, both the app and the PWA (desktop version) are synced as long as you are signed in. This is why we encourage users to create accounts, so that their information is saved.

How do I share cigars in my Journal, Favorites, Wish List or Humidors with my friends who do have the Cigar Scanner app? If you want to share a cigar with your friends that do not have the Cigar Scanner app, please follow these steps: select the cigar, click on the share icon (located on the upper right hand corner), choose “Other Sharing options”, and select how you want to share the cigar. We also suggest your friends download the Cigar Scanner app. It is available for both Apple and Android devices. They can then follow you on Cigar Scanner’s Social page.

How to Change the Cigar Scanner Sensor's Battery: Changing the battery on the Cigar Scanner Hygrometer/Thermometer is easy. Before You Start: You will need a penknife, a small Phillip's head screwdriver, and two fresh "AAA" batteries.

  1. Press and hold the sensor's power button (located on the back of the sensor) until you see the flashing blue light located on the front of the sensor.
  2. Place the sensor face down on top of a desk or table. Use the penknife to carefully remove the rubber seal around the sensor.
  3. Use the screwdriver to remove the screws.
  4. Use the penknife to carefully pry open the sensor's body.
  5. Remove the old batteries and properly discard them.
  6. Insert the new batteries. Be mindful of the polarity.
  7. Replace the screws. Be careful not to over tighten them.
  8. Replace the seal.
  9. Turn the sensor on by pressing and holding the power button until you see the steady blue light (it will only come on momentarily).

Note: the sensor may take a few minutes (sometimes up to 20 minutes) to connect to the gateway and start sending a reading to the app.

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02/18/2024byAllison PFor the reviewer from February 12th, please check out our newly updated FAQ which now addresses your inquiry. Thank you for your post!
02/12/2024Anonymoushow do i change my password when i forgot my original password
10/03/2023AnonymousA+ Highly Recommended - This is one of the best cigar journal you can have, easy to used, recent update is great with the % of accuracy. There is always room from improvement, however, the esse of use of the scanner, the flexibilty of the comments, the extra data to search and the favorite list make it as one of the best avaialb’e. tks.
12/02/2021byMike IMy cigar scanner app will not add cigars or take a photo also won’t let me go into settings. Any help on what I can do. I love this thing. Mike
11/10/2020AnonymousGreat app for cataloging xigar collections. And social chat with no nonsense posts. Keep track of cigars classified into separate humidors on the my humidors page. Adds up retail callue of ur stash to know the real cost of you're
08/19/2020AnonymousGreat app! But how do I tag someone?
05/24/2020AnonymousEvery weekend my app goes down what is up with that