What is the Smoke Rings Reward Program?
Smoke Rings are the reward points you earn with every product you buy on our website or in our Cigar Superstores. They are credited to your account once your order is shipped (or picked up), and you redeem them for premium products from your account page — 100 Smoke Rings = $1.
You must be registered as a member to earn Smoke Rings, and logged in to your account when you make a purchase. If you check out as a guest, your account will not be credited — contact us within 30 days of the transaction date and we will credit them. After 30 days, Smoke Rings cannot be credited. Smoke Rings never expire: they are a lifetime value!
Three tiers — the more you smoke with us, the more you earn
Your tier depends on the goods you buy in the calendar year (online and in store, net of returns). Every member earns 5 Smoke Rings per dollar; Gold and Platinum members earn a bonus on top of that:
| Tier | Purchases in the calendar year | Smoke Rings per dollar | That is |
|---|---|---|---|
| Silver | under $1,000 | 5 | 5% back |
| Gold | $1,000 to $3,000 | 7.5 (×1.5) | 7.5% back |
| Platinum | over $3,000 | 10 (×2) | 10% back |
- You move up as soon as your purchases of the year pass the threshold — no waiting for the next year.
- A tier you reach is yours for the rest of that year and the whole following year (through December 31). You are never downgraded mid-year.
- The bonus is credited at shipping time, as a separate “Tier bonus” line in your Smoke Rings history.
- Your current tier, your progress toward the next one and the date it is valid until are shown on your account dashboard.
Example: a Platinum member buying a $350 box earns 1,750 Smoke Rings base + 1,750 tier bonus = 3,500 Smoke Rings, worth $35 toward the next purchase.
Smoke Rings Program Terms and Conditions
Eligibility: To become a member of the Program you simply need to have registered for a Neptune Cigar account by clicking here, and you must be 21 years of age or older.
Earning Smoke Rings: Once you have registered an account, you begin earning points every time you purchase or review goods on our website NeptuneCigar.com:
- You earn 5 Smoke Rings for every dollar you spend on eligible products on our website or at our Cigar Superstores, multiplied by your tier (×1 Silver, ×1.5 Gold, ×2 Platinum). All products are eligible except gift certificates and products paid with Smoke Rings. Returned products are deducted.
- Tiers are based on your purchases in the calendar year (January 1 to December 31), online and in store, net of returns. A tier reached in a given year is kept through December 31 of the following year.
- You earn 100 Smoke Rings for writing an unbiased review of a product you have tried. To write a review, click on "write a review" on the product page and make sure that you login with your registered email address. Reviews must be approved by Neptune Cigars to earn Smoke Rings and are subject to Neptune's policy for eligibility. Neptune reserves the right to limit the maximum amounts of reviews that can be submitted by an account and to delete duplicate or too vague reviews. Reviews in excess of the maximum limit or that violate the terms and conditions do not earn Smoke Rings.
Redeeming Smoke Rings: The Smoke Ring points are redeemable toward purchases of products solely on the NeptuneCigar.com website, excluding cigar singles, at 100 Smoke Rings per dollar. To redeem your Smoke Rings, login to your account to view a list of the items that you can redeem, then select the desired item and add to your shopping cart. Members will not be able to redeem Smoke Rings for purchases unless Member has sufficient Smoke Rings for that purchase.
Smoke Rings are non-refundable, nor can they be exchanged, traded or transferred to another account. If you wish to earn Smoke Rings for in store purchases, please provide our sales associate at our brick and mortar stores with your phone number or email address.
Gift with purchase offers are not available when a product is redeemed on our website. Neptune Cigars may change the tier thresholds and multipliers for future purchases with notice on this page.
TIP: If your email address has changed, you do not need to open a new account, or you will lose your Smoke Rings. Just log in to your account, and click on "My Profile". There you will be able to modify your email address.
314 customer comments
Neptune not only has a very wide ranging selection, but they ship fast, they pack the cigars with care, and their customer service is responsive and helpful. The smoke ring rewards is a great system and you can get some great cigars and accessories with them. Neptune is my go-to.
Robert C. · 11/01/2026I’m a super fan of Neptune. They do it all great, their customer service is top notch, kind, their site is easy, shipping is quick, and prices are solid. You cannot go wrong using Neptune. Even if I could save a few bucks I’d still come back here because I know it’s going to be a good experience.
Robert A. · 10/25/2026I’ve had 3 deliveries from here. And not one complaint. Amazing packaging, fast delivery and great customer service with excellent care. Fast response from emails. And will continue doing business
Mark S. · 10/20/2026Superb cigars
A Neptune User · 10/19/2026Fast , and Fresh. Love the Arturo fuente double chateau sungrown!
Robert T. · 09/25/2026Fast, fresh, and a great selection of cigars
Glenjamin Benny G. · 09/24/2026This is a full body smoke and if desirable it's an ease in hail. Nice white ash on the remains.
Edward W. · 07/27/2026Greta company. Fast delivery
steven s. · 07/14/2026????
A Neptune User · 04/22/2026Good choice
Qing s. · 04/11/2026Neptune management and staff are the best! An excellent retailer for those of us far away from the South Florida area. These folks not only know the product but they know the history and culture. They are it. Superb expertise, excellent product options, and prompt shipping. All combined = PHENOMENAL!
Juan B. · 01/14/2026Best cigar retailer, I primarily buy all my cigars from Neptune. Excellent products, prices and beyond excellent customer service. Recommend to everybody I know.
Jake H. · 12/04/2025The best cigars retailler I know so far.
Youssef Z. · 12/04/2025Very good customer service They are always there to help and take the time to assist.
Steve L. · 11/29/2025Best customer loyalty program in the business. Great company to do business with.
Daniel F. · 10/26/2025Exceptional Company Long term client of a competitor company Neptune was recommended to me recently Placed my 1st order which arrived in a timely manner and was much lower price than competitor
robert d. · 10/15/2025I started buying cigars from Neptune several years ago. I tried several mail order shops. I love Neptune's quality, service, and prices. I have not had a bad cigar yet. The smoke ring program is just an added bonus.
Rick B. · 08/30/2025I've been buying cigars for over 30 years and Neptune has the best prices I have seen in a long time. I retired so this really helps me out.
Ben H. · 08/07/2025Love this site! Wide selection of great cigars. Every order has arrived promptly. Been purchasing from this site for a few years now.
Joe S. · 07/07/2025The smoke rings program is such a great rewards feature that keeps me loyal to Neptune!.
Ana B. · 04/01/2025Exelente servicio y rapidez de entrega
Jose A. · 03/26/2025Outstanding sevice!
Norm L. · 03/26/2025Very recently needed the assistance of customer service. Second to none. Adam is amazing and quick.
A Neptune User · 03/25/2025Awesome smokes from an awesome site!
danny f. · 02/18/2025Loving the new shop ! Best cigar shop in Miami
Jose A. · 01/13/2025Love my smoke rings been a customer for over sticks always good
Ceanothus G. · 01/10/2025Neptune Cigars is the best cigar store in Miami with unbeatable prices and stock. Congratulations to everyone for their efforts, that's what success is all about. Thank you
Antonio W. · 01/09/2025Been ordering from Neptune for years ; many, many years. They always have Padron in stock. I am 74, retired, smoke 3 Padron 1926, Family Reserve and Anniversary daily !
A Neptune User · 01/09/2025I ordered from abroad and all cigars turn up quickly and in excellent condition. A very happy customer.
Kieran G. · 01/09/2025Ordering the first time. Only place I found the new Rocky Patel Emerald
Andy V. · 12/30/2024I used to go to the Ft. Lauderdale location when I was in that area. Now I live in another state but I can order online. Quality and service are always great with Neptune. I just feel like they store their cigars well and ship them very well packed and secure.
Bob M. · 12/15/2024Great cigars Great people to deal with Always ready to help. I have several years with Neptune. All good
Darrell R. · 12/13/2024Was in recently and was amazed at what an awesome store they have in the Pinecrest area of Miami. I was helped by Renee who showed me around the store and directed me to what I needed to boost the Humidity in my Humidors. Great Service, Stock and Prices!
charles c. · 12/02/2024Neptune is my regular supplier. Shipping is fast and Customer service is great.
A Neptune User · 11/17/2024Neptune has one of the best selections of premium cigars that you’ll find anywhere. Their prices are very competitive & they ship quickly. What more can you ask for !!!
Wendell R M. · 11/10/2024They are quick with the order process and have an amazing selection of cigars that I have a hard time finding anywhere else
Brian M. · 10/31/2024Love the selection, prices, and service from Neptune!
John R. · 10/28/2024Love my patrons and neptunes got it
A Neptune User · 10/03/2024The truth is that every visit to one of the Neptune Cigars stores is super incredible. The great variety and excellent prices they offer make the big difference between other stores. thank you and keep up the good work
Antonio W. · 10/02/2024Stop at Neptune nearly every Friday after work to stock up for the weekend! Great staff, great selection and best prices !
Jose A. · 10/01/2024I purchased the Romeo y Julieta 1875 Deluxe #2 Glass 6" 50, Box of 10 that I will be gifting to the young man who is marrying my beautiful niece so he can share with his friends at his bachelor party. I'm very happy with the choice I made and I'm positive he will be too. I will keep Neptune updated!!!
Maria R. · 06/17/2024I don't mind saying that Neptune cigar has the biggest variety of cigars that I've seen in my own online shopping experience. I can always find the stick(s) I'm looking for and maybe even find a couple I wasn't looking for. What really distinguishes Neptune from other sites, though are the shipping practices: they have never once missed a shipment or been late with a shipment. I won't name the other companies that I've had problems with, but there have definitely been some issues with shipping cigars from time to time and I've received no communication from said vendors. Neptune has never let me down. Lastly, the cigars are well cared for in packaging and delivery, glad to see Neptune cares for these beauties as much as I do.
Jason T. · 05/22/2024Was buying from JR Cigar for years, but they constantly run out of my brand. Neptune was always my backup -but now my go to. They always fulfill.
Roger K. · 05/22/2024Originally from miami, moved to Orlando FL a couple of years ago and I still purchased cigars from neptune, great staff,knowable and very friendly. Great job by all keep on smoking. Manny ferrera.
A Neptune User · 05/10/2024As good as it gets.
James D L. · 02/18/2024Love Neptune. Been ordering for close to 6 months now and they never fail
Kenny W. · 01/26/2024great prices and cigars
A Neptune User · 01/26/2024Hi this is my second time buying from Neptune cigar and my hubby absolutely love the selections. The employee that helped me during my visit on Xmas eve… was amazing he went above and beyond. The knowledge he displayed was excellent.
Celia J. · 01/24/2024Favorite site to check out what’s new and order cigars!
Timothy M. · 01/13/2024Hands Down My First Choice Store ,Awesome Establishment ??????????
A Neptune User · 01/07/2024My go to store for my cigars. I have tried some others and they have fallen short on several things! I’m a believer that Neptune Cigars has the best customer service, fresh cigars and fair prices from the competition! Thank you Neptune Cigars!!
A Neptune User · 01/04/2024Hands down my go-to store. The Fort Lauderdale team is welcoming and friendly. In-person excellent service and quick online deliveries.
Succes F. · 01/04/2024Easiest and most informational cigar site I have used to date... I am a full time customer now.
Michael M. · 11/23/2023The Oasis of Online Cigars stores
Brad D. · 10/20/2023Best online cigar store in the country. Great prices and service with a fantastic selection.
Andre E. · 10/13/2023i live in the hills of southwestern oregon, and i will never buy from any other than neptune! 3-4day delivery every time, and its always fun shopping for free goodies! exactly what you order in perfect condition. you guys are the absolute best. thank you
charlie o. · 09/26/2023excellent advice. the guys in Pinecrest are top notch.this has become the only place I buy from.
guillermo j M. · 09/26/2023One of my favorite especially Perdomo champagne 10th anniversary
Jack M. · 09/26/2023excellent service and very stocked store
A Neptune User · 09/26/2023Best !
A Neptune User · 09/23/2023Excellent customer service and very quick delivery with good kept quality cigars.
Gerrad B. · 09/22/2023An excellent site for cigars and accessories. Love the layout with the reviews and ratings from both the customers, staff and cigar publications!
Dong Ho K. · 09/11/2023Neptune cigars is best in class for service, price and rewards.
Aires B. · 09/09/2023Great idea! It keeps me coming back.
Daniel S. · 09/05/2023Neptune NEVER CEASES to AMAZE ME! The quality of their products, EVEN in their Smoke Ring program, have been fresh, TOP QUALITY products! This company doesn’t “cheap-out” on the customer!
Dan F. · 09/04/2023I love Neptune’s selection, and their prices are in line if not better than other sites. Will be buying a lot from these guys!
Ted V. · 08/29/2023Neptune's selection is phenomenal! Their prices are great and their website is a breeze to navigate. Thanks Neptune!
Ron S. · 08/20/2023One of my favorites
Bob C. · 08/10/2023Neptune City never disappoints. They ship fast, accurately and my smokes always arrive fresh and ready to fire. Thanks!
Timothy R. · 08/08/2023Love the Fuente Sun Growns ,great prices at Neptune cigars :)
Frederick J. · 08/06/2023Fine cigars (Quorum), great price and fast shipping
Jack W. · 08/04/2023HVC Hot Cakes 500 ... wow these are GREAT cigar.
Frederick J. · 08/04/2023I am New at cigars world, visit 3 places in Miami and the best experience was NEPTUNE CIGAR, the time and attention that Rene gave mi was great. Totally recommended.
victor k. · 08/03/2023This is by far the best selection and information about their cigars. I like to try new cigars and love reading about new cigars that are recommended.
Eric A. · 08/03/2023The best place to buy a cigar.Neptune , you have a good price & shipping, credit every time you buy. Thank you . Neptune Cigar
Fred K. · 08/02/2023Neptune has cigars that I can’t find anywhere else at great prices.
Camille D. · 07/19/2023I love Neptune Amazing prices Absolutely best selection Great shipping time Awesome rewards The only place I shop online!!!!!
Marcus S. · 07/06/2023Found Neptune looking for a specific cigar. They were blessed to have what I was looking for. Will definitely be a repeat customer for great cigars.
Elijah S. · 06/20/2023Love Neptune
A Neptune User · 05/05/2023I found this site by mistake and boy am I glad I did! Great selection and prices. My go to place to buy my cigars.
Kyle C. · 03/28/2023great prices, great selection, and amazing rewards. The only place to check for cigars and accesories
Marcus S. · 03/23/2023Absolutely fantastic selection, great prices and tracked shipping to the UK
Bill M. · 03/23/2023Wonderful website. Easy to navigate and the product arrives in a timely manner, in great condition, The prices are great as well, I don't order from any other website for my cigars,
Rosalyn J. · 03/22/2023My cigar person taste nice & smooth , Neptune place the best for your order and shipped very fast the next day, never had any problem, great service with Neptune...
A Neptune User · 03/22/2023Best place to find top shelve exclusive cigars for a fair price! My go to spot for premium cigars!
A Neptune User · 03/22/2023Easy peasy … good collection, fair prices good customer service
A Neptune User · 03/22/2023Big fan of the Cigar Scanner. It made me discovering Neptunes and I was in their shop 4 days ago… AMAZING choices and their website is even better with so many options and great prices!!
Chris O. · 03/10/20235 stars..excellent prices..excellent anylasis, of different smokes, great /knowledgeable responses, never a problem, great service
bruce g. · 02/13/2023I like this page already
A Neptune User · 02/05/2023Best cigars ever
A Neptune User · 01/24/2023I shop online with Neptune because website navigation is great, tasting notes are quite accurate and cigars arrive in excellent condition.
Chris H. · 01/19/2023I have never had an issue in two years ordering cigars from them they come quick one time I had an issue with a lighter sent the email they responded quick sent me a new one I will never ever buy cigars from somewhere else
milton r. · 01/02/2023Smooth ordering process.
Kelvin D. · 12/02/2022There are a lot of online retailers, there are only a few that deliver top notch customer service. Neptune is at the top of that list. I have had shipping upgraded without additional cost. Shipping is fast, orders accurate. The rewards program is really what keeps me coming back. Keep up the good work Neptune.
Mike M. · 11/10/2022I absolutely LOVE Neptune's Smoke Rings Reward system. I can't tell you how many thousands I've spent over the past decade but also the amazing items I've gotten via redemption of Smoke Rings. Customer for life!
Danny C. · 10/06/2022Loving Neptune, Trader Jacks are smooth and an awesome everyday cigar
Sharon O. · 10/04/2022It was my first time to buy cigars from Neptune Cigars, and after 20 days of shipping, I got the cigars smoothly. I have to say that he is well packaged, a very good merchant and a pleasant shopping experience. A cigar fan from Taiwan.
shihi p. · 08/25/2022I've got to be honest, my first experience with Neptune was kind of disastrous. I ordered some cigars and it immediately prompted the shipment for signature required on delivery or I could pay an additional fee from UPS to have it redirected to a different location. This is after it was supposed to arrive on a Monday, got lost, and was given fictitious tracking information. I spoke with two different people at Neptune, one who launched an investigation to find the package, and one who ultimately next day delivered my package on a friday. All in all, while it was a nightmare, they made it right. And I will be ordering from them again.
Harrison H. · 07/31/2022Had a terrific first experence purchasing cigars from Neptune. Website is easy to navigate and intuitive, ordering process was seamless, products properly packaged, and shipped quickly. What else could you ask for?!
Loren G. · 07/15/2022my first time buying at Neptune Cigar. I am very happy and please with the cigars and the customer service. This my place from now on to buy the best cigars
Ivan G. · 06/26/2022Neptune has always treated me very good. I’m a member since May 2018.
Charles V. · 06/11/2022smoke em if you got em
trent a. · 05/26/2022La Gloria Cubana Seris R Maduro #6 definitely is a Bold and flavorful smoke that has a consistent burn and flavor every time I fire one off. #burntabaccoleaves
A Neptune User · 05/12/2022I visit the store in Fort Lauderdale FL, this past Saturday, never been there before and the staff was very knowledgeable and nice people, I live in Miami and they have a store there too, so now it will be easy for me because is close to where I live. Thank you for all the info on some of the Cigars I was looking for..
Maly N. · 05/09/2022Herat prices, cigars come well packed and arrive timely. Huge selection of Cigars and accessories. The descriptions make it easily to try a new smoke and I love the staff pick section. Can’t ask more from a shop
Stephen C. · 01/18/2022Love your product and shipping is so fast great doing business with you. Please open a shop here in fort pierce.
. · 01/15/2022A great smoke
steve L. · 01/08/2022So…. Do the smoke rings expire or not????
Raymond M. · 12/18/2021Awesome experience.
David V. · 11/23/2021Great taste and flavor. First time on these
Michael W. · 10/28/2021Have been smoking Arturo Fuente curley head maduro cigars for over 35 year. Good taste and flavor.
Robert f. · 09/23/2021Tabacos mui buenos hi siempre frescos
A Neptune User · 07/22/2021Excited about my first purchase. A friend recommended the Neptune being that I am a beginner. Website was very easy to use, and I cannot not wait to receive my order.
Sominique T. · 07/12/2021Went to a friend’s house today. We were all poolside and I left my cigar in my car. Craig Pair offered me one of his. He had Neptune cigars, specifically LA Fontana. I’m sold. I’m ordering my first box and will be a new, but regular customer.
gary c. · 07/04/2021The smoke rings program is a game changer for me. I will shop here more often because of it.
Scott L. · 06/22/2021Second time ordering with Neptune cigars , and definitely not the last one :) , amazing website, great choice of cigars , great prices , fast delivery in sealed package with humidification system in it ... ??????????
Yanic C. · 06/03/2021I've used 3 other Cigar stores online this one has the best prices, however, the product I prefer is on backprder a lot! I know its the manufactuer but you'd think they'd stock more for those delays when demand for certain products is high.
Rick L. · 05/25/2021Smoke Rings Reward Program is nice!!!
A Neptune User · 05/16/2021Muy buen servicio
Eduardo C. · 05/10/2021I place an order every. month which is always shipped and delivered in a timely manner. They have an amazing selection and I would highly recommend getting your sticks from Neptune Cigars.
Randy A. · 04/28/2021Great cigars arrived fresh
Jeffery t. · 02/12/2021I am new to this site and I absolutely love it. This is going to be my go to site for cigars!!!
Patrice M E. · 01/22/2021great program! nobody else has it.
A Neptune User · 01/09/2021Amaizing place to get all the cigar goodies that I like.....
A Neptune User · 01/07/2021Great website good cigars
joe c. · 01/07/2021I love this store. Knowledgeable, professional, courteous staff Who are always willing to help. My favorite!
A Neptune User · 01/06/2021Ft. Lauderdale store great environment great selection always eager to help and best price
A Neptune User · 01/06/2021Excellent selection and variety !!! Exceptional customer service !!! The website works very friendly and easy !!! You find almost everything in one place !!! In the stores, the humidity and temperature conditions are optimal !!!
A Neptune User · 01/05/2021I love the website !Neptune is the best, great sélection of cigars!
A Neptune User · 01/05/2021Great Selection of cigars. I am more of a brick and mortar kind of guy. I am fortunate to have Neptune close to me. They definitely have a great selection and the help is fantastic should you need recommendations. Merry Xmas
Claudio H. · 12/24/2020I love the website! It’s easy to navigate and grouped so i could find what i was looking! Favorite new place to shop
Corey C. · 12/21/2020My son loved his humidor & cigars!!
ELAINE B. · 12/03/2020I live in the uk and it is cheaper to buy cigars from Neptune and pay the duty fees for importing the stogies than buying them in England. Also the choice is better (apart from Cubans of course!)
A Neptune User · 11/09/2020I've been a customer for a while now and I buy online and at store and it always a phenomenal staff and quick service online and at the store. Thank you, Neptune Cigars
A Neptune User · 11/09/2020Excellent service and great selection. So happy I stumbled upon your website Five stars
William G. · 11/02/2020Fast delivery, fresh and good quality cigars! So far so good...keep up the good work!
. · 10/22/2020First time user of the site. I love the way it’s layed out and found the site easy to navigate. My order came very quickly in excellent packaging. I couldn’t be happier with Neptune. They have certainly earned my loyalty.
Tom R. · 10/21/2020Friendly staff over the phone. Quick shipping.happy customer!
Cheryl M. · 09/23/2020Issues every time I try to use the quick reorder option !!! Well only 6 out of the last 6 times !!!! I am currently looking at my buying options and prices with other companies!!!
Louis J. Z. · 09/15/2020Everything I've ordered has come in quickly and fresh.
Robert B. · 08/21/2020Love it! I love free stuff!!! Ships quickly and you receive your order within 2-4 days!!
A Neptune User · 08/20/2020I live in ohio and I am happy I found their website. Placed my first order. Website was easy to navigate and prices are great. I’ll order again.
John L. · 08/01/2020Very easy and handy website. great products
Orestes G. · 07/25/2020Best store in Miami with the biggest choice in cigar and expert sales people.
Oliver B. · 06/20/2020The staff have never steered me wrong. They know their stuff. I’m very much enjoy the Olivia G series, Churchill and dbl Corona.. nice smooth smoke.
Clyde T. · 06/19/2020The Rocky Patel line is a superior smoke especially the vintage 1900 smooth medium to full body excellent draw
Andrew P. · 06/19/2020Fast Shipping and great service!
mark m. · 06/19/2020Great selection and service
Bill S. · 06/15/2020good prices, always prompt and always fresh
Glenn J. · 06/09/2020Love the point system
William C. · 06/02/2020Will never order from any other site other than Neptune. All of the CA top 25 cigars available.
Stanley C. · 06/01/2020First time ordering on the website and one of the best selections available online keep up the good work guys ?????? Eric from Scotland
Eric K. · 05/21/2020Great site have ordered a few times from here and all great experiences
A Neptune User · 05/19/2020My first order work perfect! I expect continue using this site.
Hector A. · 05/13/2020Awsome site, My main go to site, Large inventory, Fresh Product shipped with humidity pillow, User friendly fast checkouts. Need I say More...Oh Great Pricing, Keep up the Great Service. Thanks for being Here??
A Neptune User · 05/11/2020My go to site for the brand of cigars I smoke. Prices are cheaper than anywhere and they ship them quick!
George F. · 05/11/2020Best experience in person and online... Excellent staff, great rewards program....
David B. · 05/09/2020There is no better cigar establishment than Neptune. Price, service, shipping is matchless. Smoke ring points equal free cigars: what is better than that? Give them a try, you will not be disappointed.
A Neptune User · 05/08/2020Best cigar store in South good variety great staff fair prices always go there
A Neptune User · 05/08/2020Neptune is the best place to buy cigars!France love neptune and Lizzie!!
A Neptune User · 05/08/2020Best variety, best prices, fast shipping! Love it
A Neptune User · 05/08/2020Best place to buy cigars. Fast shipping
A Neptune User · 05/07/2020Flor De Las Antilles at a great price thank You Neptune. Free shipping too! Sweet
John C. · 05/02/2020Last time I ordered, my cigars came on time and were very fresh. Thanks Neptune.
Marcus G. · 04/30/2020best cigar store in town!! you can find any brands you look for!! that's A1 service!!
giovanni p. · 03/23/2020OMG, groovy blues are a first but because of the description I decided to try and truly enjoy the flavor. All others I truly enjoy especially the cost.
Doris G. · 03/16/2020Great smoke
Charles F. · 03/15/2020Very useful. That is why i use neptuneciars!!
hwahyeon Y. · 03/08/2020I love Neptune...I live in Northern California and my local B&M doesn’t come close to having the variety of Neptune!!!
A Neptune User · 03/07/2020I recommend this store to friends,keep up the good work
joe c. · 03/06/2020I love this store awesome customer service and quality cigars and products,everytime a conversation comes up about cigars I always add where I get mines from
A Neptune User · 03/05/2020Why not shop here , never had a bad experience & customer service top notch.
A Neptune User · 03/03/2020Great online cigar sales. Extremely helpful staff and quick responses via email. I especially like all the product reviews by buyers and staff picks. It really helps me branch out to sample more flavor and size/shape profiles.
A Neptune User · 03/01/2020Great cigars for my husband. He really enjoys ordering from Neptune. His cigars are always fresh.
A Neptune User · 03/01/2020Finally a site that provides three things I must have when ordering cigars online. Selection, pricing, and customer service. Home run on all three. Thanks.
curt a. · 02/25/2020Prices are killer, free shipping over 100 bucks, fresh cigars with quick shipping and a very generous rewards program. What's not to love?
Mark S. · 02/14/2020A great easy website That actually has Arturo Fuente Best sellers in stock great smooth and flavorful cigar ????
James B. · 01/24/2020I am a newbie but found out friendly staff and a wealth of knowledge. Plus they have a huge selection of cigars. Now it's a weekly stop for a handful good cigars.
A Neptune User · 01/23/2020The Rocky Patel Vintage 1990 Churchill 7" is a nice smooth smoke & a long draw
Eugene M. · 01/11/2020Nice easy draw and it is a nice mild smoke, great for fishing. Neptune has great prices and quick shipping.
frank s. · 12/18/2019Neptune has the best deals and the samplers are perfect for trying new brands
A Neptune User · 12/17/2019I order these cigars for my husband. They are his favorite and has difficulty finding them where we live. Thank you Neptune for having them available. CAO Flathead V770 Big Block 7"
John K. · 12/12/2019Great customer service, awesome in store knowledge and setting. Definitely my store of choice for ultra premium cigars in the States.
A Neptune User · 11/27/2019Great place to do business. Always stocks my favorites.
Gerald N. · 11/24/2019Long time cigar smoker, most was hit or miss, Neptune has info, that upgraded my knowledge, for the first yr, I would read reviews order the min and enjoy, learned I don’t care for infused cigars, always shopped for mild, after some fortunate mistakes I learned What a good cigar might taste like. Neptune has among the best customer service I have ever experienced. I have gone from random purschases to multiple box purchases. Great values, superb company, extraordinary customer service . I have shared this info with at least two others who R now regular customers.
A Neptune User · 11/14/2019Can't say enough good things about this company, just sorry I didn't find it sooner in life. The best customer service selling the best products. Thanks
A Neptune User · 11/14/2019A great cigar store.huge selection, knowledgeable staff and competitive prices.
A Neptune User · 11/14/2019Very good selection and helpful customer service...
A Neptune User · 11/14/2019Good selection and cigar quality at very good prices.
Peter J. · 11/05/2019Great prices on our favorite aslym ! Excited to start earring smoke rings.
jennifer m. · 10/15/2019Great Products, Great Prices, Great Service and Shipping
Eddie S. · 10/08/2019I was searching for the Eiroa Dark and they are not available in my area in the north (delaware) I fell in love at 1st draw it was bold and smooth my 1st time smoking Honduras tobacco and now can’t do without it. Neptune you are the truth in my eyes can’t wait to order more from Christian Eiroa
A Neptune User · 10/01/2019Neptune have systematically exceeded my expectations. As overseas customer packaging, invoicing and support in transit and after receipt is complex and more demanding; thanks Neptune for making my orders good all the time
Samer A. · 09/26/2019great
A Neptune User · 09/25/2019Ordered from NV just to see how long it would take for the package to arrive. Surprisingly my order was delivered within 72 hours in perfect condition. Nice packaging and niceely kept cigars. Will be back as soon as I can order more sticks without getting in trouble. Keep up the awesome work.
chris w. · 09/18/2019I started using Neptune about 2 years ago. But after visiting and using the internet with them I can say they are the best. If you have a question you can call. Always had good luck with their recommendations. I hate reviews but they are that good.
A Neptune User · 08/06/2019Top notch retailer that is extremely efficient, well run, and values their clients. I've spent thousands and thousands over the years and will continue to do so for as long as I am still a cigar lover
Danny C. · 08/02/2019Neptune is the best online store for premium cigars. There has never been a problem with the quality of the cigars or the timing of the shipment. There are several online stores that make you pay for faster shipment time and it still takes a week to get the product. Neptune will get you the shipment as fast as you like. Don’t forget about the extra savings on the cigar dojo. When I need a major shipment of cigars Neptune is my go to online store.
A Neptune User · 07/31/2019Neptune cigars is my new go to online source. I've ordered from plenty of other sites, and still do, but I always check Neptune first. Unmatched speed, quality, and customer service.
Carter M. · 07/29/2019For years I ordered cigars from another shop in the north east. Orders were always getting delayed. I live in Montana. Order from Neptune came fast. The selection is great. They have everything you want also some new ones you didn’t know you wanted.. my new shop.
A Neptune User · 06/30/2019Neptune has easily become my favorite cigar shop. Their catalog of cigars are out of this world and they take care of the sticks. The employees are knowledgeable and friendly. You can always find what you’re looking for or something even better. Best prices in town.
A Neptune User · 06/21/2019Got to say I truly enjoy Neptune Cigars. Store is always clean and everyone is super friendly. I recommend anyone to try The Galera. Nice smoke.
A Neptune User · 06/04/2019excellent
harout k. · 04/24/2019excellent!
Jeffrey p. · 04/04/2019Just made my second order and am very pleased with the value and quality of items I've gotten. Thanks Luz for assisting with my order!
Stephen W. · 03/14/2019My cigar smoker has been the happiest every with the fast delivery of his favorite smoke and the best prices of all other site. Thanks for excellent service.
Betty J. · 03/12/2019Thank you Neptune for shipping overseas and the professional customer service, love your work.
A Neptune User · 03/05/2019Thanks Neptune for shipping I get very fast abroad and the customer service is excellent
Avelino c. · 03/05/2019Have been a loyal online customer for a long time. Other sites are good, but Neptune is the best. Good pricing, excellent packaging (with humidifier packs) and if you ever have a question or concern, just call. You'll get a fast, friendly and honest answer. A+ overall!
Steven Y. · 03/03/2019Best place on the net, to ordre cigars !!, allways super..will be back....
Peter H. · 02/17/2019Several orders and never a problem. Cigars come in excellent condition every time.
Dennis B. · 01/12/2019My number one go to spot for cigars! Great staff, excellent customer service. Fast delivery and cigars are always packed right and fresh. Thank you Neptune Cigars!
A Neptune User · 01/04/2019I love the specials on this store
A Neptune User · 01/02/2019We have ordered from Neptune several times and have always been pleased with the free shipping option and the timely manner we have received our orders.
JIM L. · 11/23/2018Outstanding support n service, Have explored dozens of cigars, I would not have found, can buy one or a box, Luv the free shipping. Have enjoyed cigars all my life, the quality n range U offer is hard to beat. Successfully have found at least a dozen different cigars that I enjoy n share with friends. Will joyfully continue with ur company. Fred Mooers
A Neptune User · 11/17/2018Since I've been a Neptune customer I have nothing but praise your products are excellent and always on time but further more you carry cigars that other websites don't and I find this to be an outstanding situation moreover Luz your customer service rep is a very professional and diligent person I'm very happy with your method of serving the cigar smoking population, thanks once again your's truly Vic Esposito.
A Neptune User · 10/19/2018A great and user friendly site. And they respond! They archive your orders and make it easy to see what your past purchases have been. The Smoke Ring program has pages of items and top drawer. Not like other sites where the Rewards or Bonus choices are off-brand and nothing you would want to use. A great gift trove of ideas. Kudos!
WR F. · 08/01/2018Neptune's smoke ring program is the icing on the cake for me. They add up fast and the prizes can be as simple as a lighter or as grand as a box of Padron's! Couple that with excellent selection, prices and carefully packaged shipments, you have the best cigar buying experience on the internet!
Dan L. · 08/01/201807/04/2018 Lloyd (South Texas) A superb reward program using smoke rings. Lots of Great Cigars to choose from. My account makes it so easy to reorder & check out. Thanks Neptune Cigars!
Lloyd A. · 07/04/2018Good everyday cigar. Can have variation in draw with maybe one every other bundle being too tightly packed. But even then, great value.
Robert W. · 07/01/2018Ordered the first time and came 2 days later! Dope customer service.
Kateri B. · 06/18/2018Ordered new cigar, Fuente Eye of the Shark. Great service and shipping
paul r. · 05/22/2018This is the best website that sell cigar in the internet, so professional and kind. High quality services and great products :)
Mohammed A. · 05/14/2018The BrickHouse Sampler is Amazing, Great Smoking, Pack A Big Punch in A Small Pack..I Love This One, I Have Ordered This Sampler Over And Over Again, So Please Purchase On So You Can Enjoy!!!
A Neptune User · 05/05/2018What an exceptional site. Quick processing orders to SA. Fresh cigar and well kept in storage. I am moving my business with them from famous smoke. Two thumbs up
has a. · 04/09/2018First time ordering but will definitely be my go to cigar shop! Great prices love the selection. Highly recommend
rebekah r. · 03/29/2018It's so easy to order from Neptune Cigar. Your order history is there and all you have to do is click to reorder and you're done!
John H. · 03/22/2018This is a superb reward program. Lots to choose from when redeeming the points. Wonderful customer service. Thanks Neptune Cigars!
mike h. · 02/27/2018Love Neptune Cigars.. great selection and great staff. I go twice a month to the south miami store they have great atmosphere.
Raymond P. · 02/23/2018The smoke ring program is awesome! They add up faster than I thought they would, and the things you can redeem them for are great!
A Neptune User · 02/03/2018This is easily the best rewards/incentive program among international cigar sites. Great way, for me, to try new sticks.
Rob P. · 01/24/2018Great customer service and product.
A Neptune User · 01/06/2018Excellent service along with beautiful cigars
A Neptune User · 01/05/2018Last year when I came to Fort Lauderdale I went to the Miami store and saw such a wide selection and cigars I was really impressed. This year when I came back to Fort Lauderdale I went to the Fort Lauderdale store and couldn't believe the size of the store I was in. I redeemed some of my smoke rings and came home with two ashtrays . One for my home and one for my car . I also tried some New cigars. I've been dealing with Neptune cigars for the last three years really happy with them. The promotions and the ring system make it really worth your while when ordering cigars from Neptune .
A Neptune User · 01/02/2018they have good costumer service and the always have fresh cigars to me thats really important.thank you neptune cigars family .. definitely recommended
A Neptune User · 12/30/2017Neptune Cigars is by far the BEST online cigar company, in my opinion!
A Neptune User · 12/30/2017The best cigar store in Fort Lauderdale :)
Bryan N. · 12/08/2017great cigar highly recommend
ronald z. · 12/06/2017Great selection and a great price for the smokes I love the best!
Steven T. · 12/02/2017so far best cigar store in online fresh cigar fast shipping
umit u. · 12/02/2017First time I have ordered from here. Great selection and competitive pricing. Looking forward to ordering again.
John C. · 11/27/2017Love Neptune! Orders are shipped fast and they care about your order. I will continue to give them my business!
Tricia Y. · 11/27/2017Fast shipping, fresh cigars, great selection and amazing prices. What else could you want from a retailer?
Eric W. · 11/23/2017Neptune cigars orders are great. Cigars very fresh,and shipping unbelievable ! I live in upstate New York an when I qualify for free shipping my cigars are in my humidor in 3 days. ! Great. pricing Thanks Have a Happy Thanksgiving
Robert T. · 11/21/2017Neptune cigars offers a great selection, with fast shipping and they have a friendly customer service team! Thank You!
A Neptune User · 11/18/2017Neptune is not only a good Co. but their product is Fresh, Timely and excellent quality. My Favorite
Albert D. · 09/05/2017It's nice to order from a company that appreciate your business. Free shipping is always a plus and you don't have to pay a membership fee. I've only ordered twice but with the prompt service,fast dellivery, I have no reason to shop Anywhere else
Bob A. · 08/11/2017Neptune is great. Ordered on 8/4 received on 8/8. Great prices, great selection, great shipping. Thanks Neptune. I will be back soon!!
Greg B. · 08/09/2017I heard about Neptune Cigars from a good friend. I have heard nothing but great things and looking forward to receiving my first order.
Kim C. · 08/06/2017I have ordered twice from Neptune Cigars and have received excellent, prompt service. My cigars safe, sound and very fresh. No need to go or shop anywhere else. Great job, very happy with you guys. Thanks!!!!!!!!!
Roland S. · 08/02/2017Excellent rewards program, extremely fast shipping and awesome customer service, very satisfied!!
Marcos L. · 08/01/2017Very Good
A Neptune User · 07/28/2017I will only buy from Neptune! They have a first class staff and store as well. Keep up the good work NEPTUNE!!!
Mike Z. · 07/11/2017Neptune Cigars is a very fine place to seat down and enjoy a good cigar, in a very decent and safe environment. the staff is very friendly in a professional way. the regular customers are polite and very much educated group. I give them a 5 being the highest. Alina Gonzalez
Alina G. · 06/26/2017Cigar always arrive fresh & in a timely manner, good on ya! Recommended!
A Neptune User · 06/03/2017Your cigars are the best! They also ship fast!!
Ken M. · 04/29/2017I tried ordering cigars from another company, I was not impressed. THREE WEEKS after my order I finally received them. Decided to try Neptune Cigars, and my first order was at my door in 4 days. Neptune's website is also much easier to navigate and they explain things clearly for anyone new to cigar smoking. They've certainly made a loyal customer out of me!
Judson B. · 04/13/2017The best prices and very fresh cigars
Ramon M. · 04/13/2017I've never had a better experience ordering from anywhere else.
Rahsaan A. · 04/12/2017Great cigars Easy to use website.
A Neptune User · 04/10/2017Great web experience shopping for and buying cigars and related equipment, fair prices and fast shipping too.
Tom M. · 04/06/2017BUEN SITIO SENCILLO CON BBUENOS PRECIOS Y EXCELENTE VARIEDAD DE PUROS, SUS ASESORES ESTAN A LA ORDEN PARA AYUDAR, EXCELENTES PRECIOS.
CIPRIANO E. · 03/30/2017Great cigars, easy to use web site and fast shipping! Neptune is the finest online cigar shopping site.
kellie j. · 03/17/2017I like smoking cigars especially from Neptune Good a service just you guys if you reduce international shipping to Japan I would appreciate it a lot
Aimen G. · 03/07/2017I live in Australia and it's so hard to find good cigars here and to make it worse, they're super expensive! Neptune Cigar's easy-to-use website along with their competitive pricing on cigars and shipping make it possible for guys like myself and many of my friends to order our favourites sticks! The shipping is always prompt and the packages are carefully packed! I recommend Neptune Cigars to everyone!!! Thanks guys!!!
Miguel S. · 01/20/2017Best prices on the cigars I prefer to smoke along with timely shipping even on free shipping orders. Neptune is always my first choice for my online cigar purchases.
Jeff B. · 12/20/2016I always go to the store in Fort Lauderdale never have a problem finding what I want it's like being in a candy store is so large the selection is you don't know where to start they have very great help there always know how to leave the customer in the right direction Super Service even online would highly recommend
darryl g. · 12/18/2016I go to the Ft. Laud. store every time I go to the port before my cruises. ( every 2 months). I also have ordered on line. Thanks for great service, great prices, and great promos!
Rodger C. · 11/28/2016I am very impressed with this company so far. I ordered my first round of cigars and they came in fresh. I will continue to order from Neptune and please keep the business ethics high as you present yourselves now. Another huge plus about this company is the customer service. After a double order that exceeded $100 dollars, they refunded my shipping and handling and put both orders in one which would make it over a $100. Thank you very much for going out of your way to do that!!!!
Michael D. · 09/27/2016Professional. Living out of country the wonderful staff at Neptune go beyond to ensure I get fresh cigars at very reasonable prices in about a week. I've been a happy customer since 2005
A Neptune User · 09/01/2016Good program
Private .. · 06/19/2016I only recently started smoking cigars again and in that process decided to start a collection. I got myself a coolidor and I ordered from a few places online. Although there are several great options Neptune in particular is awesome. Great selection, great prices, the product showed up ultra fresh and Allison in particular is the young lady I believe that helped me and she is terrific good job!!!!
A Neptune User · 06/09/2016Good program. Nice rewards.
A Neptune User · 06/08/2016Such an easy page to order from, with an incredible selection and fantastic deals!
Mark C. · 05/23/2016The Fort Lauderdale store is Awesome!!!! Best prices and quality around....
Ramon L. · 05/05/2016This isn't the only online cigar shop I use but it is one of the first I search when looking for smokes! Shipping is fast, cigars arrive in great shape, they have good prices and a good rewards program for participants!
Danny C. · 03/29/2016Great website, got all my favorites and cheaper then buying them at the local cigar shop.
Patrick R. · 02/13/2016Ease of navigation, huge catalogue of cigars and quick shipping with excellent humidity control in the packages. Highly recommended.
Jacopo B. · 02/03/2016Easy checkout. Got from product 1, 2, and 3 to checkout finish in less than 10 minutes. Got a great deal on some fantastic cigars and hoping that the shipping process is as seamless as the site.
Benjamin D. · 02/02/2016Best Program ever!
A Neptune User · 01/14/2016First time buyer, it worked well, got a good deal, and the site runs smoothly. If the cigars go as good as the site, will be a good deal.
Stacy W. · 01/05/2016Hands down! Neptune has the best cigar website out there! Easy to navigate, easy to find what you're looking for, great photos of all the products, clearly marked prices and availability, easy to use wish list and shopping cart, etc, etc, etc. And, on top of all that, they give you Smoke Rings for everything that you order. It's practically as good as getting cash back, since you know you're gonna be ordering more cigars someday anyway... right? They also provide fantastic customer service with real people that answer the phone, knowledgeable staff, fast shipping, careful packaging, competitive prices, great sales and discounts, etc. Great job Neptune!
Lord P. · 12/18/2015The smoke rings program, for me, is a great way to try smokes I might not ordinarily buy.
Rob P. · 12/12/2015Best Cigar store.. I don't live in Miami anymore but I always use Neptune Cigars to be shipped to me. Awesome staff
Mike W. · 12/10/2015It was in 2007 when I first purchased cigars online ever, and it was from Neptune Cigars. Since then, NC became my only online cigar store for all my needs of cigars and accessories. Even when I see a new cigar at a local store, I go back home and buy it from NC. I really like it because of the fast, and professional service, the good prices, and the rating and reviews they have on new cigars.
Sultan S. · 12/04/2015Usefull
A Neptune User · 10/15/2015I have been using Neptune cigars for a year now. I have tried several other national suppliers in the past and have found Neptune to be the most reliable. Their pricing equals or betters the competition and they have yet to make a mistake on the filling and shipping of my order. William S
A Neptune User · 07/03/2015I visited your awesome store twice on my recent trip to Ft. Lauderdale. Your staff was very nice and helpful.....layout was great....and you have a customer for life now. I just re-ordered my Padron and Carlos Toranos that i enjoyed from your shop. Best Regards, Marshall K. Posey
Marshall P. · 05/28/2015I just placed my first order with Neptune Cigar. I purchased several samplers and accessories. I looked at a number of on-line dealers and read many reviews. I went with Neptune simply because of their great pricing, huge cigar selection and many positive reviews from their customers. Neptune's website is informative, easy to navigate and checkout was a snap. I placed my on-line order and I was amazed that I got an e-mail an hour later informing me my products had shipped and tracking numbers were provided. This was the best service I have ever received. I will definitely be ordering from these guys again. My order will arrive this week and I can't wait to smoke my cigars. Thanks Neptune; btw your video tutorials are very informative.
Dom I. · 05/05/2015Neptune Cigars is in the top tier of cigar retailers. While vacationing in Fort Lauderdale last week, I looked them up on Google Maps due to lack of local smoke shop retail knowledge. Their location was immaculate, staff was extremely helpful and polite, and selection was out of this world. I bought half a dozen fresh cigars (e.g.- St.Luis Rey, Punch, La Gloria, Inch) and a Xikar double flame butane lighter with a lifetime warranty, all for under $100. Aside from the competitive pricing, I was treated with respect, was given a ziplock and humidifier pack upon purchase, and had all my questions answered throughout my short visit to the store. On a side note, though I don't own a pipe, hooka, or other tobacco products, they had a really cool "second-store" attachment full of such inventory. Overall, the experience at the Fort Lauderdale, FL location was great and I would gladly fly from the northeastern corridor again just to spend my money there.
Raymond C. · 03/18/2015I ordered the My Father's No 3 Crema, they arrived in great condition, and the delivery was prompt. I'm avid and experienced smoker, so from the moment I lit up and began puffing these "jewels", I was in heaven! packed with flavor, and the subtle changes midway were delightful. The "smoke rings" program was a great idea. I have suggested the site to fellow smokers. I will be ordering in the future. Regards & Thank You G.B.
Grace B. · 02/19/2015i am a novice smoker so i decided to try out the sampler tin of 14 cigars from acid, i also purchased the montecristo white sampler package with free lighter. it was a purchase i was happy with , although not every cigar in the acid sampler was to my liking (i am a maduro guy i think ;) i was very happy with the service neptune cigars provided, and as a result of that i hope to be a regular customer in 2015. kind regards j.k
john k. · 01/17/2015Neptune Cigar is great! Great service and fast shipping. Excellent Cigar Purveyor!
James L. · 01/05/2015just did my first order and everything went as expected. after 3 days of my order i send a e-mail asking when my cigars will arrive to my house and for my surprise the answer came right a way,"tomorrow". i am very please and satisfied with the quality of service that you provide. thank you
al r. · 10/08/2014I love Neptune Cigars already!! Here are few reasons why..... GOOD CUSTOMER SERVICE!! They DO really taken care of their customers! They packs cigars in ziplock with humidifier pack to keeping your cigars fresh! Many other places do not do this.... Rings Rewards is another reason why I love this company, many other companies do not either do THIS........ 3 main reasons why I loves this company pretty very much. Although other companies sometimes sells the same brand for alot cheaper. I just wish this company do "match and beat" the prices. I also wish this company also add plenty more lines of cigars to keep up with other companies. Example Verdadero Organics Placenica Organics cigars not on this, I sure will buy them from this company if they ever have this. Keep up good work, just add plenty more lines of cigars to sell like I named two :) Thanks!
Andrea H. · 07/03/2014Absolutely love the smoke rings idea. Its like waiving the carrot in front of the horse from a distance, but with smoke rings, the horse eventually gets the carrot! XO
Raffeal M. · 07/03/2014Awesome!
A Neptune User · 05/09/2012Nice Program! Nice to see there are still companies that offer rewards for repeat business.
Jayme K. · 02/24/2012good
Terrance R. · 01/13/2012very helpful
jorge r. · 09/25/2011Thank you for the explanation. Very clear now the purpose of the "Smoke Rings".
D T. · 05/10/2011Can I get smoke rings if I purchase cigars in store?
Rodriguez S. · 04/25/2011good
A Neptune User · 04/26/2010informative
Edwin A. · 04/12/2010What a good content !
A Neptune User · 05/27/2009