Awesome customer service. My order was missing a sampler of Acid cigars, I called them about 6pm, got an anwering machine, got a call back about 8pm, and two days later my Acid cigars were in my mailbox. Everybody goofs from now and then, and I will remain a loyal customer to Neptune Cigars.
Thanks for the quick turn around!
Just want to let you know that you all have great customer service and a very easy to use website.
Chris was great supporting me with my purchase. Thanks a lot
Maria del Carmen
Thank you for sending my order of cigars so quickly. I received them today and appreciate your efficiency.
Your website/service/store is the best...I have checked them all out but you now have a long time customer.
Just wanted you to know you have another happy customer here. My order was placed on Saturday and Wednesday I have a nice little travel humidor and 40 of the freshest LaVieja Habana Belicoso D cigars I HAVE EVER BOUGHT. You guys ROCK !!!!!
Thanks again for your help. I've decided to do business with you guys simply because you offer the quickest response and the vast variety of cigars, and of course that you do international shipping.
I want to thank you for the assistance you provided and to complement your company on its excellent customer service standards.
I find your service absolutely excellent. Friends are trying to convert me to esxxxxx.com but whilst your service remains as good as it is I know which side my bread is buttered.
WOW! That's all I can say... Your selection is right up my alley and fits my budget well. All my time in the desert in Iraq soldiers were ordering from and getting ripped off by Txxxxxxxx I wish we would have know about Neptune! However, we are headed out again soon. We will be sending some orders your way.
Loved the fast shipping.
Hi, I just received my order today. My husband loved the cigars. Thank you for your great service and fresh cigars
Excellent. I love the online help!
I am impressed on how fast my order was shipped. The item was exactly as described. I am one happy customer.
Thank you very much for the fast delivery. I ordered 15 cigars on Wednesday and received them on Friday in Connecticut. Can't wait to enjoy them!
Thank you very much, I searched around a lot and you guys have a great website. I hope that they get there in time for the superbowl!
Thank you for the extremely quick shipment and quality products.
What Great deals I have found here! Keep those prices low and the shipping fast. I'll keep telling all my friends. I have already included a link to your site on my website. Thanks so much!
F.Y.I. You have the best online cigar store ever. Great prices. Keep up the good work. I will be telling all my buddies.
I have been using your website for about 5 months now and I have to say I love it. Your customer service is excellent. Every time I have "talked" with you via im, you have quickly answered my questions or resolved my problems. I have also been very satisfied with the quickness of shipping and processing.
I'd like to thank you for being the lowest priced place on the internet where I can buy single cigars at a Low-Low price. I enjoy trying somehting new sometimes, and you alow me to keep it affordable. Once again, thank you for your great deals!
Outstanding customer service with an attention to detail not easily found in today's on-line retailers. I would not hesitate to recommend Neptune Cigars to my business associates and friends.
Thank you so much for your prompt service. I have had a very enjoyable experience with your company and will recommend it to others.
Luz speaks french, excellent. Speed and efficient. Thanks.
Luz was great talk too, I was able to get advice quickly and easily and now I know exactlly what is going on with my order...Thank Again will do business again once I see how this one turns out...
Also, may I say how much I have enjoyed your website, good value and customer service. I shall be a repeat customer with no reservations and have recommended the site to several of my business associates.
Just wanted to compliment you on your site. My husband and I recently took up cigars as sort of a hobby. We purchased a humidor and cigars for Christmas. Your site has been the most useful in preparation of the humidor and also some very interesting facts on cigars. We will return to your site for future purchases and info. Thanks!!
First class company to deal with. Shipping to the UK is always quick and worry free.
Thank you for your Xmas wishes and may i return the good wishes to all at Neptune Cigars and to thank you for the service recieved in 04 and look foreward to continuing into 05.
Luz was extremely helpful. This LivePerson service is awesome.
Your services are excellent. My order got here so fast and safely.you guys are well appreciated. thanx
I really like the live chat function. Much better than being stuck on hold. The operator answered all my questions quickly. Thanks.
Just like to say thanks for a great service, my order was received today in perfect condition. Now just looking forward to a good smoke. Many thanks.
Excellent. Got what I needed, and fast.
Spoke with Chris. Quick answers. Asked for pricing on a just out new National Brand Nicaragua. He is emailing this to me tommorrow. Thanks for your time and great service. It is appreciated Chris.
Hello. I just wanted to tell you that I received my cigars, and that I am very satisfied...Thank you for the good service. I will order cigars from you again in the future.
Perfect service as regular customer "deserves" it. Thank you very much for your extremely customer orientated service, Luz.
Thanks and that is what I call customer service, in my business I have to give it everday and I appreciate your promptness and you have kept me as a customer, thanks again.
Great Service, answered questions promptly and completely. A+ Service ! :) Too bad no more free cigar contest! Ha ha
Well done again to all at Neptune Cigar for your excellent customer service. The Montecristo arrived on Monday. I am sure I am going to enjoy them as much as I enjoyed the Romeo y Julieta.
First class service and amazing delivery all the way across The Pond. Highly recommended.
He was very kind and gave a detailed explanation on how to smoke a cigar.
Thanks again for the great customer service. I will continue to shop at Neptune for my cigars.
I just wanted to drop you a quick note to say that the cigars arrived very promptly and well packaged, so a very big thank you. Once again it's been a pleasure doing business with you and I look forward to future transactions.
Lynne H., UK
Great prices, great selection. Fantastic delivery. No charge for $50 or more, and I had my cigars in 2 days. All the way to Washington State. Thank you.
Hi, I just want to thank you so much for the 20 cigar boxes you sent me. I am so happy with them and I know the parents that receive them will be thrilled. It is good to know that there are still people that care about others. Thanks again.
Darlene S., Memory Box Artist
I learned more about cigars...this site is very informing and inventive. Chris was im informer and he knows his stuff. Once again thanks for the information because im a beginner and now i know what to look for.
I just received my order and am very satisfied with your service and the cigars. Thanks for the prompt service.
I will continue to use Neptune as you have been very responsive and reliable.