The on line chat is very convenient and I think this is a really cool feature especially those need help right away. Keep up the good work. Cheers.
Live help is a great idea...very helpful and quick!
Excellent. very good service!!!
....thanks in one word....BRILLIANT....looking forward to buying more from you....cheers
Thank you for your great products. I expect to be usung your services for the entire year I'll be deployed here. It's the simple pleasures that me and the guys on my team share together at the end of along day, that make it all worth it.
I think Neptune Cigar's service and products are excellent.
Your site is easy to navigate & has an answer for every ? I''ve had. Very nice site I look forward to doing business with you. Thank You
Thank you very much. You have provided great customer service. I am relatively new at cigar smoking, but I can tell you that I will be a repeat buyer from your site.
I want to express the fact that you and your company are very professional and cordial.
I want to thank you for processing this so quickly.....I received it before Xmas and was thrilled.........I definitely will keep you in mind for future purchases!!
Chris was the person I was talking to. He is great he answer all my questions. Thanks for such a great customer service. LOVE IT:)
Your products are absolutely beautiful and made impressive Christmas gifts. I was equally impressed with the quick shipping--and love those smoke rings. We will definately be back for more.
Excellent! very prompt & polite and helpful!
I am in the military currently in IRAQ, I really appreciate the company being able to ship cigars over here. Wanted to try some different brands for a change. A friend told me to try NEPTUNE and I am glad that I did. Great prices. Will look forward to doing business with you in the future.
Thanks so much for your help. I'll definately place more orders through your site in the near future.
The cigars were the freshest I ever had.
My experience doing business with your company has been a pleasure.
Excellent method to provide SUPERIOR customer service! Chris was a great help! I think Neptune has earned a great deal of my business based on this morning's experience! Thank you,
I love the technology! It is great to chat with a live person but still have the convenience of using the internet. I would have rated it excellent if my problem could have been solved immediately, but the agent needs to check on something and email me later. I am still impressed with the level of customer service. Thank you!
You guys do a great job! Thanks.
Hi Neptune, just wanted to thank you for the fast service I recieved my cigars in 7 days to Japan no problems. I had a Cuban Romeo Y Julieta this afternoon and I must say the Camacho is right up there with the high priced Cuban cigars. Thanks again.
Fast and well explained friendly service. I was asking beginner questions and got simple understandable answers. Couldn't be better!
Thank you for your extremely fast response, I really appreciate the courtesy. I have found there are many online cigar retailers, but your site is my favorite. I like the cigar descriptions, information, and help you provide. I will definitely be making more purchases with Neptune Cigar.
Always a pleasure speaking to Chris. A business is only as good as its staff and this is a great business. Hope to buy from you again soon.
Thank you for all your help you have great service.
The live chat service is extremely useful, Neptune seems to take its customer service very seriously.
Thank you so much. I am extremely impressed with your service. Quick email responses as well as awesome shipping speed. Thanks a whole bunch.
I placed my order from Iraq, so at times it is hard to call to the states. This service was very convient.
The service from your assistant 'chris' was exceptional. he was very understanding and could see straight away where my concerns lay. A satisfactory outcome to my query.
Exceptional online live chat which answers questions immediately. Wish all vendors had such a service. Neptune is way ahead of the rest!!
I appreciate the way that you have conducted business with me. I do feel that you are a very trusting company and plan on doing business in the future. Again, thank you for everything. You run a fantastic business!
Ordered two samplers in the past and I just ordered a bundle of the Neptune Oceanide. Keep up the good work and best of luck to you all..
Excellent. Friendly chat service. Great to have a contact person after hours.
Just to let you know the (personalized) cigars arrived yesterday in good shape. The bands are beautiful and look very professional. I want to congratulate you and your team for your assistance and your guidance.
My complements on your website. Far and away the best for online cigars.
I have to admit the prices are outstanding including the shipping. The best part of it all though was I was completely out of cigars for my regular Friday night cigar night with my dad and had only ordered on Tuesday. I was sure my ritual would be broken, but low and behold, without any expedited shipping my order arrived on Friday morning. NOW THAT's SERVICE. A new loyal customer.
This is a very efficient and useful tool. The service is excellent.
Wow!!! You guys are great. I placed two different orders yesterday. I knew I had done it and was going to pay the added shipping that would come from having two separate orders processed. You picked that up, and sent me a note that my orders had been combined so that I would save on the shipping charges. Thanks a lot!!! My first experience with your company. I will be a regular from now on.
My last order of the small humidor was great! Ya'll were wonderful. Now time to order more! Thank you very much.
As always a superb service from a superb company.Can't stop telling people in my city about your company. 1st Class.
Add my name to the exponentially growing list of extremely satisfied customers. You guys have your act together BIG TIME. A#1 professional transaction, website, and deal.
I just found Neptune in a google search looking for a specific brand and type of cigar. I compliment you on an OUTSTANDING website, order system, and the ease of navigation.
I received my gift is perfect looking. Its wonderful. Cheers Neptune ! Good deal!
I am a cigar rookie and your site has made it easy for me to really get in to it. From sampling to finding the right accessories at a reasonable price. Keep up the great job.
You guys have the best website of the bunch. You really do. It's been very pleasant shopping here. I've bookmarked you as I plan to be back. Best wishes, jane
As far as shipping goes, you guys are AMAZING. I ordered a cigar case...It came today, only 2 days later! 5 stars! Amazing job!
Received travel Humidor today, quick delivery, nice product, excellent service.
Thank you so much. I look forward to doing more business with you in the future.
Next time I order cigars I will definitely check with Neptune before I buy anywhere else, due to the excellent customer service you have provided. Thank you!
You guys are a great company to do business with.