I just recently became a customer of yours. I just placed my second order and so far so good. I'm glad I came across your site.
This is what I call "Ultimate Customer Service." I have been telling all of my cigar smoking friends about Neptune Cigar and I will continue to do so.
i have just chatted with Luz. and found the information VERY good indeed. and will take the advice, and look forward to a delivery of cao cigars. :)
I would like to thank you for helping me with my purchase on monday. i received the package on tuesday evening and was quite pleased with the service you provided.
Thank you for your excellent customer service. Your follow-up and responsiveness clearly indicate your and your company's professionalism.
Thank you so much for your prompt attention to this situation. You have been very kind and I appreciate what you are doing. I will continue to to do business with your company.
thank you for the good service and great cigars
Very good, informative, makes the process of buying cigars some much easier.
Great service thank you.
More than excellent. Answered all questions quickly. Very convenient service.
I received the cigars this morning. They arrived in perfect condition, great packaging and I really like the humidor bag-which kept the cigars in tip-top condition 'til arrival. I had become a little concerned when they hadn't arrived by end of last week, but this was completely unnecessary. I know I will be ordering more in the near future with absolute confidence in your service.You've made my day!
Neptunes customer service is great, hard to find that anymore !
Thank you for your excellent service and for backing up your products.
I am currently stationed in Iraq surving the US Army. I just wanted to write and say thank you for your products. Cigars have been a passion that has given me a little piece of paridise in an otherwise horrible situation. I am glad that I have found your website so that I can resupply my quickly diminshing stock. Thank you and your employees for their work.
Great value, great looking gift for the best man in my wedding.
A pleasant purchasing experience....I look forward to future business with Neptune Cigar.
It was a great experience.
Great customer relations.
Thank you for your last shippment of some very tasteful and enjoyable cigars!
I placed an order on Monday morning and to my surprise it was at my door step on Wednsday when I got home. In the past I have ordered Cigars from another company and of those orders, only once did they get it to me when they said they were going to. I was very pleased to see that my order came as quickly as it did. My wife is due any day now and I needed some "It's A Girl" Cigars fast. Thanks for your prompt service and you can expect my business in the future.
By the way these cigars properly aged are a great value nice from the first puff and a tasty peppery finish with mild lasting after taste, a great budget daily smoker. Thanks Neptune
Super Fast, Quick, Easy and best of all great cigars CHEAP!
Recently made my first purchase from you...would like to say service/prices and products are A-1. I my self own a large online medical business and know the importance of EXCELLENT service. Thank you......
This was amazing, I would like to say it is better X ten than waiting on the telephone to talk to someone. Chris was of great help and you just cant beat the service.
Not a single problem. Very prompt shipping, very happy that you use Priority Mail as normal shipping when others use ground and charge the same price.
The on line chat is very convenient and I think this is a really cool feature especially those need help right away. Keep up the good work. Cheers.
Live help is a great idea...very helpful and quick!
Excellent. very good service!!!
....thanks in one word....BRILLIANT....looking forward to buying more from you....cheers
Thank you for your great products. I expect to be usung your services for the entire year I'll be deployed here. It's the simple pleasures that me and the guys on my team share together at the end of along day, that make it all worth it.
I think Neptune Cigar's service and products are excellent.
Your site is easy to navigate & has an answer for every ? I''ve had. Very nice site I look forward to doing business with you. Thank You
Thank you very much. You have provided great customer service. I am relatively new at cigar smoking, but I can tell you that I will be a repeat buyer from your site.
I want to express the fact that you and your company are very professional and cordial.
I want to thank you for processing this so quickly.....I received it before Xmas and was thrilled.........I definitely will keep you in mind for future purchases!!
Chris was the person I was talking to. He is great he answer all my questions. Thanks for such a great customer service. LOVE IT:)
Your products are absolutely beautiful and made impressive Christmas gifts. I was equally impressed with the quick shipping--and love those smoke rings. We will definately be back for more.
Excellent! very prompt & polite and helpful!
I am in the military currently in IRAQ, I really appreciate the company being able to ship cigars over here. Wanted to try some different brands for a change. A friend told me to try NEPTUNE and I am glad that I did. Great prices. Will look forward to doing business with you in the future.
Thanks so much for your help. I'll definately place more orders through your site in the near future.
The cigars were the freshest I ever had.
My experience doing business with your company has been a pleasure.
Excellent method to provide SUPERIOR customer service! Chris was a great help! I think Neptune has earned a great deal of my business based on this morning's experience! Thank you,
I love the technology! It is great to chat with a live person but still have the convenience of using the internet. I would have rated it excellent if my problem could have been solved immediately, but the agent needs to check on something and email me later. I am still impressed with the level of customer service. Thank you!
You guys do a great job! Thanks.
Hi Neptune, just wanted to thank you for the fast service I recieved my cigars in 7 days to Japan no problems. I had a Cuban Romeo Y Julieta this afternoon and I must say the Camacho is right up there with the high priced Cuban cigars. Thanks again.
Fast and well explained friendly service. I was asking beginner questions and got simple understandable answers. Couldn't be better!
Thank you for your extremely fast response, I really appreciate the courtesy. I have found there are many online cigar retailers, but your site is my favorite. I like the cigar descriptions, information, and help you provide. I will definitely be making more purchases with Neptune Cigar.
Always a pleasure speaking to Chris. A business is only as good as its staff and this is a great business. Hope to buy from you again soon.
Thank you for all your help you have great service.