I used to order from T... and their sticks showed up dry and their customer service tries to push their promotions on you constantly. So far it has been a pleasure dealing with your company and your customer service is great. thanks.
All the cigars I have got are wonderful, and smoking them is like a dream come true.
I can't thank you enough! My order was delivered to me this morning in perfect condition as
usual superb customer service I applaud you! I´m really pleased!!!
great cigars great people
At neptune you sell the freshest cigars around and you have terrific prices too. Thanks for your fast delivery and friendly service.
Your service is impeccable. Its why I come back every month. Some places might have cheaper products, but that usually means poor service. You guys ROCK
I am very happy with your service and your company. When I order from you, I get my cigars sometimes in 2 days. I want to thank you and I am going to spread the word to my friends to order from your company and no other.
I want to thank you. I got my item today. I am satisfied with your great service. I will be ordering more from you in the future.
I just wanted to say thank you to Neptune Cigars. Not only were you able to quickly accommodate my order correction, but my cigars and humidor arrived this morning – MUCH faster than I anticipated. For my first time experience with Neptune, I am EXTREMELY pleased and I look forward to doing business with you in the future.
Neptune Cigar has always had wonderful service. Needless to say whenever the occasion arises, I recommend Neptune Cigar and have had no complaints.
Neptune customer service was outstanding and I think went further than most company's would go to resolve an issue. I think this is one of the reason why I am a returning customer.
Wonderful experience! Allison helped me to get the order straight and was able to answer my questions about the product and the shipping. I'm trying to find a reliable company to order from and this service impressed me very much! Thank you so much!
Over here [in Iraq] it is sometimes difficult to get fresh cigars the orders that we have placed with neptunecigar.com have been outstanding, reasonable price and fresh as you could expect.
Thank you so much. I truly appreciate your help! I will recommend you to anyone and everyone I can. It isn't often that you find a company who supports their product or affiliation.
Thank you! You guys are the greatest online vendor I have ever utilized. Thanks.
I had heard from a family member about your website. He said he likes Neptune more than the others and now I know why!
Your cigars - my order -a rrived today - fabulous! I am enjoying your "national" lonsdale and I was pleasantly surprised by the sweet bite - a very intriguing smoke - your efficiency supports my continuing with your company and my passing the word about you to my friends and fellow cigar smokers...Online shopping for quality product and receipt in a itmely and economical manner are undisputable assets. Keep on keepin' on - you have a newly satisfied customer - for sure!
Thank you so much for your prompt and helpful service, especially at this busy time of year!
outstanding service. i swear these guys can read your mind and get your items out to you even before you order them. extremely rapid service, items very well packed, arrived in excellent condition, excellent quality and excellent price. no complaints whatsoever. thank you neptune cigars!
Luz was extremely prompt and proactive with my requests. Normally using the online chat feature it feels very cold and impersonal this time I actually felt like she understood my questions and concerns and did an excellent job of addressing all of my concerns without me having to go into great detail. This was my first shopping experience with this particular company and after service like this I will be back on a monthly basis. During this hectic season it's great to know some service representatives still practice excellent customer service.
Luz was wonderful. She checked on the status of my return quickly and even refunded my credit card the amount of postage for my return. In an age of poor customer service, this experience was a pleasant Christmas gift and will keep me returning to neptunecigar.com.
Just wanted to let you know that I received the new [humidifiers] and they are working great. Just wanted thank you for your help. You have GREAT CUSTOMER SERVICE. I am from the hotel industry and I can tell when I see it.
Thank you for an excellent delivery, very professional packed and I really appreciate you efforts to make the shipment as easy as possible for me.
First let me say,that I ABSOLUTELY LOVE THIS SITE AND YOUR PRODUCTS!!! My now regular cigar is your Secret Blend Of Cuba. WOW!!! What a great smoke for around a buck a cigar.LOVE THEM.
I got my order yesterday,and when I opened my cigars up,it was as if they just came off the line.WOW!!! Thanks for a great purchase.
Thank you very much, your customer service is exceptional!!!!
Received my cigars yesterday and can't thank you enough for great cigars, great prices and exceptional service.
Thanks for the quick shipping and excellent cigars
You guys have made a fan for life-I was very pleased with my self-made sampler that arrived today. All the cigars were top-knotch, great condition, and I greatly appreciate that you sent them in the baggies with the little humidity packs, and plenty of styrofoam peanuts to protect them.
I will be buying from you again! I appreciate the quality packing my order recieved, and the great quality cigars you sent to me, not to mention you were fast! I wasn't expecting my order this soon. I love that I can order single cigars, so I can sample many brands. I will be telling my friends about you. Thank you for being the quality exception rather than the impersonal, uncaring norm. You have a great website and great service.
Thanks for the GREAT customer service experience!!!
Just recieved my order! Everything was great. My order arrived after 7 days, considering that I am in Kabul Afghanistan, that is pretty damn good. My friends and I usually get together and smoke cigars in the afternoons. I will have no Problem telling them about your Website.
Your service is world class and i am over the moon at the quality and price. I therefore feel obliged to buy from yourselves always because you absolutely deserve it.
Allison was simply awesome to work with. She was quick and knew her stuff. A very positive experience.
I love your site and doing business with you. Great service & very knowledgable staff. Dependable and always great cigars at a great price. Love the selections as well. Keep up the good work.
Excellent! Good knowledge of stock and character of cigars.
I received the cigars even a day before I were expecting them thank you very much for a speedy delivery!
Customer service as this is outstanding!
The package arrived yesterday and I'm very appreciative and impressed with your store's prompness...Typically I'll make a small purchase my first time buying with an online merchant but you have earned my trust and my business for the long term future and you'll see another order soon.
I quit buying cigars for awhile and when I ordered some more I tryed a different internet company. What a difference in the cigars when they arrived. When I recieved yours they came in great shape and with the Humidipak. Smoked one right out of the bag! It was great, easy to draw and a great smoke! I didn't realize how spoiled I was. Thank you and keep up the good work. You have earned my business.
I've received my box of 11/18's. I would like to sincerely thank you on working with me to specifically get the make I was looking for. (The Gold banded ones). I will let my friends know of your web site and I hope to push some business your way. Because I know, there's no question that I will be a return customer!
Damn now thats what I call service. I am impressed with the speed of your company. Thank you
excellent service!!!!!!! excellent to do business with....thanks
Received the Humidor yesterday and was absolutely wrapped with the box and how fast the shipping was. THANKYOU
I will be back to buy more Henry Clay cigars and other things. They were perfect, I opened the bag and lit one up, and it was like heaven.
Is there anything above excellent for service abillity. If so your company deserves it. Thank you for wonderfull service. I look forward to buying from you again in the future.
I was able to chat with a rep. (in this case, Allison) who cancelled my order (due to personal conflicts - not anything to do with Neptune) right on this spot. This has to be the quickest and easiest communcation with a product rep. ever! Amazing. In a world used to instant gratification, Neptune's support has got it down. Thanks a ton Allison!
Answered all my questions. Excellent service!!!
Just wanted to thank you for your prompt service and your great cigars. Customer service is high on my list when doing business with a company. You haven't failed me!
I've received my order. It's great! Thanks very much - I've already enjoyed a couple and will return again for some more.