WOW! My order received today this AM. ( April 1, 2009 10:15AM) Very nice service. Next step is to smoke and enjoy!
Thank you for being the great company that you are. This is why I keep coming back!
Thanks for such a great service. Ordered on 29th Jan, got my delivery today, 5 days earlier than expected. Great smokes, geat service, will be using you again for sure.
A very happy Brit! Thanks again from Andy, in a very snowbound UK. x
Love the smoke ring benefits, great products and great prices!
Thank you so much for your great customer service. It is very refreshing to have an upbeat happy person on the other end of the phones these days. I just wanted to make sure and let you know you are doing a great job and it is appreciated.
Well I must say it is a downright dreary day in Houston, Texas but you just put a big old smile on my face. Thank you very much for your fast, courteous response and above par customer service. Needless to say, I will be coming back and recommending that all my freinds use you.
just wanted to say what an awesome job you people did shipping my cigar sampler, I got it in two days after I ordered it, super quick, and was able to enjoy them lastnight. Very satisfied with the website and ease of use, will use it again.
I recieved my order today. Very fast.The cigars were packaged well, and I love the quality of the humidor. It's a great value. I'm impressed!
I switched to Neptune from Thompson in July and Neptune has all my cigar needs covered at less cost than any other on line merchant. The "Smoke Rings" I saved have bought me over 4x25 bundles of cigars for FREE!! Great company with a easy and wonderful reward program. Neptune Cigar should be your first and last stop when buying cigars anywhere! Enjoy!! Peace.
Allison is THE BEST Customer Service Represenative I've ever dealt with...anywhere...anytime. Always helpful and delightful!
Neptune Cigars, I love your new website and have been using your website while i've been deployed to get great cigars. I will continue to be a neptune cigar shopper. Thanks again for you and your company getting us the little things that get us by when we are deployed.
Your company is the best.
Your new, redesigned website is AWESOME!!!!
Estaba viendo la nueva página de NeptuneCigar.com y te puedo comentar que está excelente!! mas moderna y mas fácil de navegar. Sobre todo el nuevo concepto de los samplers...este concepto me gusta mucho, porque no me obliga a comprar una caja completa. Además puedo ir probando otras marcas. te felicito. Espero estar comprando algunos sampler pronto.
Hello, Excelent uppgrade on your homepage! Sincerely from Sweden!
Allison was real nice and helped out a bunch. Thanks for your continued support for the troops overseas!!!
Allison was extremely pleasant and very helpful.
I just received my order of the Oasis XL humidifier. Thank you for your excellent service and fast delivery. I took the humidifier out of the box, followed the simple instructions, and now I'm resting easy knowing that the XL is taking care of my smokes. Can it get any easier or better? I don't think so.
Thanks, Neptune, for being the best.
Excellent. The Chat Service (on-line) is great for us Deaf people. Thanks, Steve
Once again a great service. Thankyou. The secret blend of Cuba's are great value. On this occassion I got a single CC Robusto. What a great, smooth and satisfying smoke. Definately one I will consider in the future. See you next order...
Neptune saved me from a whole lot of trouble by being on top of their customer service game and I salute you all. With deep gratitude, your customer for life.
Live chat is extremely helpful. If i have any problems in ordering i know who to contact. I have also recommended Web page to a friend.
Luz was very prompt to reply to my questions and was very knowledgeable.! Neptune is well ahead of other cigar retailers.
I used to order from T... and their sticks showed up dry and their customer service tries to push their promotions on you constantly. So far it has been a pleasure dealing with your company and your customer service is great. thanks.
All the cigars I have got are wonderful, and smoking them is like a dream come true.
I can't thank you enough! My order was delivered to me this morning in perfect condition as
usual superb customer service I applaud you! I´m really pleased!!!
great cigars great people
At neptune you sell the freshest cigars around and you have terrific prices too. Thanks for your fast delivery and friendly service.
Your service is impeccable. Its why I come back every month. Some places might have cheaper products, but that usually means poor service. You guys ROCK
I am very happy with your service and your company. When I order from you, I get my cigars sometimes in 2 days. I want to thank you and I am going to spread the word to my friends to order from your company and no other.
I want to thank you. I got my item today. I am satisfied with your great service. I will be ordering more from you in the future.
I just wanted to say thank you to Neptune Cigars. Not only were you able to quickly accommodate my order correction, but my cigars and humidor arrived this morning – MUCH faster than I anticipated. For my first time experience with Neptune, I am EXTREMELY pleased and I look forward to doing business with you in the future.
Neptune Cigar has always had wonderful service. Needless to say whenever the occasion arises, I recommend Neptune Cigar and have had no complaints.
Neptune customer service was outstanding and I think went further than most company's would go to resolve an issue. I think this is one of the reason why I am a returning customer.
Wonderful experience! Allison helped me to get the order straight and was able to answer my questions about the product and the shipping. I'm trying to find a reliable company to order from and this service impressed me very much! Thank you so much!
Over here [in Iraq] it is sometimes difficult to get fresh cigars the orders that we have placed with neptunecigar.com have been outstanding, reasonable price and fresh as you could expect.
Thank you so much. I truly appreciate your help! I will recommend you to anyone and everyone I can. It isn't often that you find a company who supports their product or affiliation.
Thank you! You guys are the greatest online vendor I have ever utilized. Thanks.
I had heard from a family member about your website. He said he likes Neptune more than the others and now I know why!
Your cigars - my order -a rrived today - fabulous! I am enjoying your "national" lonsdale and I was pleasantly surprised by the sweet bite - a very intriguing smoke - your efficiency supports my continuing with your company and my passing the word about you to my friends and fellow cigar smokers...Online shopping for quality product and receipt in a itmely and economical manner are undisputable assets. Keep on keepin' on - you have a newly satisfied customer - for sure!
Thank you so much for your prompt and helpful service, especially at this busy time of year!
outstanding service. i swear these guys can read your mind and get your items out to you even before you order them. extremely rapid service, items very well packed, arrived in excellent condition, excellent quality and excellent price. no complaints whatsoever. thank you neptune cigars!
Luz was extremely prompt and proactive with my requests. Normally using the online chat feature it feels very cold and impersonal this time I actually felt like she understood my questions and concerns and did an excellent job of addressing all of my concerns without me having to go into great detail. This was my first shopping experience with this particular company and after service like this I will be back on a monthly basis. During this hectic season it's great to know some service representatives still practice excellent customer service.
Luz was wonderful. She checked on the status of my return quickly and even refunded my credit card the amount of postage for my return. In an age of poor customer service, this experience was a pleasant Christmas gift and will keep me returning to neptunecigar.com.
Just wanted to let you know that I received the new [humidifiers] and they are working great. Just wanted thank you for your help. You have GREAT CUSTOMER SERVICE. I am from the hotel industry and I can tell when I see it.
Thank you for an excellent delivery, very professional packed and I really appreciate you efforts to make the shipment as easy as possible for me.
First let me say,that I ABSOLUTELY LOVE THIS SITE AND YOUR PRODUCTS!!! My now regular cigar is your Secret Blend Of Cuba. WOW!!! What a great smoke for around a buck a cigar.LOVE THEM.
I got my order yesterday,and when I opened my cigars up,it was as if they just came off the line.WOW!!! Thanks for a great purchase.
Thank you very much, your customer service is exceptional!!!!
Received my cigars yesterday and can't thank you enough for great cigars, great prices and exceptional service.