Thank you so much for your prompt reply. It is because of that friendly and helpful attitude that I look to Neptune for all of my online cigar needs. I look forward to getting the package.
That is what I call WOW customer service. The extra sample pack is not necessary but very appreciated. Thank you very much. I just wanted to make sure you knew I was a very satisfied customer as well as informing you of a minor issue. Not sure if there was a mistake or something else that needed to be looked into. I am a manager of a store and I know how important feedback is in remedying possible problems as well as giving praise to the folks who make you who you are. Over all, great job and I look forward to shopping with you again soon. I have already started recommending your company to friends as well as passing out these great cigars. If you wouldn't mind, could you send some type of business cards so I can hand them out. I always support business that have quality product and superior service.
Hi! I just wanted to let you know how happy I am with your service. It was so easy to order through your website and the cigars I ordered arrived earlier than I had expected! Allison helped me with my order, she was very nice and helpful! I'm giving these cirgars to my dad as a Christmas present and hope that he becomes as much as a commited customer as Ive become. keep up the awesome work! thanks so much!
I love your selection, price and the cigars are always fresh. You guys rock in my book happy moving, have a great holiday season.
I haven't ordered from you in a while because I've been out of the country.
But I want you to know NEPTUNE has the BEST and EASIEST TO NAVIGATE WEBSITE I've EVER USED!
Thanks, so much, for you PROMPT and TIMELY SERVICE!
Hello, I wanted to let you know I am very happy with my purchase. The humidor came already at 69% and all the cigars came through safe...I have yet to taste the cigars but am looking forward to it. Thank you very much. I will be back for more of your products.
Always a pleasure doing business with Neptune.
Just placed another order from over here in Iraq. I just wanted to say thank you for being so easy to work with and for shipping to APO addresses. I love being able to enjoy my favorite cigars over here. Thanks. Jeff
Y’all are a class act…Thanks for taking care of me!
Thanks for the 'Excellent Service' !!!
The Halliburton Humidor arrived a couple of days ago and I am very pleased with it !!!
The phone call was a chance for you to show a customer (even a small one) what type of business you run. Customer service is not totally dead! Thanks for the email and for helping me feel good about this transaction. I look forward to future orders.
Your service is FANTASTIC! I will buy all my cigars from you folks.
Just wanted to let you know I recieved my order today faster than I expected. My cigars were super fresh! Keep doing what you're doing. You'll hear more from me.
Thank you! I will definitely be placing additional orders and spreading the word about neptunecigar.com!
I have been extremely satisfied with Neptune Cigar! The shipping is prompt and dynamite.
I would like to commend you company on your fast turn around time and the care you take on shipping my cigars. I do purchase from two other vendors currently, but they do not ship with humidity packs. this is a nice touch.
Excellent service. As a new cigar smoker I have enjoyed sampling different products from Neptune. My favorite so far is the Drew Estate Ambrosia Spice 6" torpedo. mmmm good... Thanks
This has been one lightning shipment! Thank you so very much!
Dear Neptune, My order has arrived very, very promptly and in excellent condition. I was really impressed with the quality of my Rembrandt humidor. What a fine product. I am looking forward to its use. The cigars as usual are excellent. Thanks for great service.
I have been ordering cigars from Neptune for over 4 years - ever since my first trip to Iraq. I am currently serving another tour in iraq and continue to use Neptune to order all my favorite cigars. thanks for shipping to APO addresses!
I really like the site & the prices. My boyfriend loves cigars so lets hope this relationship continues to grow & so will my smoke rings...LOL
hello..i placed a order 1 week ago...shipping was fast,service great!!!i just placed another order of 3 bundles...i talked to a very professional young lady who took my order...very nice!!hope to do more business in the future!!!
Just wanted to let yall know me and a couple of co-workers ordered cigars from Neptunecigar.com and xxxx.com, just to see how fast each one would ship. The cigars I ordered shipped just like you said 24 hours and arrived 6 days later. It then took xxxxx.com 1 week to process my order, then ship it. Your prices are alot better than xxxxx, your customer service is great. So on behalf of me and my coworkers we want to thank you for a great website!
Keep up the site , its valuable with regards to pictures descriptions and other info that gives a cigar junkie like me hours of entertainment and information,i just love looking at and reading about cigars,,,, some like art some like good sculpture, well to me a well made cigar is both.
I love your site, and this will be my new home to order cigars from. I have ordered my humidor, cutters, lighters, a humidifier, a bunch of cigars, and I will most likely continue to order more cigars in the future.
I have just recently started buying cigars online and have had nothing but good experiences dealing with Neptune. My cigars arrive quick and fresh. Good stock and good prices. Thanks and keep it up Jake
We love ordering through you and have had excellent service and fresh cigars.
WOW! My order received today this AM. ( April 1, 2009 10:15AM) Very nice service. Next step is to smoke and enjoy!
Thank you for being the great company that you are. This is why I keep coming back!
Thanks for such a great service. Ordered on 29th Jan, got my delivery today, 5 days earlier than expected. Great smokes, geat service, will be using you again for sure.
A very happy Brit! Thanks again from Andy, in a very snowbound UK. x
Love the smoke ring benefits, great products and great prices!
Thank you so much for your great customer service. It is very refreshing to have an upbeat happy person on the other end of the phones these days. I just wanted to make sure and let you know you are doing a great job and it is appreciated.
Well I must say it is a downright dreary day in Houston, Texas but you just put a big old smile on my face. Thank you very much for your fast, courteous response and above par customer service. Needless to say, I will be coming back and recommending that all my freinds use you.
just wanted to say what an awesome job you people did shipping my cigar sampler, I got it in two days after I ordered it, super quick, and was able to enjoy them lastnight. Very satisfied with the website and ease of use, will use it again.
I recieved my order today. Very fast.The cigars were packaged well, and I love the quality of the humidor. It's a great value. I'm impressed!
I switched to Neptune from Thompson in July and Neptune has all my cigar needs covered at less cost than any other on line merchant. The "Smoke Rings" I saved have bought me over 4x25 bundles of cigars for FREE!! Great company with a easy and wonderful reward program. Neptune Cigar should be your first and last stop when buying cigars anywhere! Enjoy!! Peace.
Allison is THE BEST Customer Service Represenative I've ever dealt with...anywhere...anytime. Always helpful and delightful!
Neptune Cigars, I love your new website and have been using your website while i've been deployed to get great cigars. I will continue to be a neptune cigar shopper. Thanks again for you and your company getting us the little things that get us by when we are deployed.
Your company is the best.
Your new, redesigned website is AWESOME!!!!
Estaba viendo la nueva página de NeptuneCigar.com y te puedo comentar que está excelente!! mas moderna y mas fácil de navegar. Sobre todo el nuevo concepto de los samplers...este concepto me gusta mucho, porque no me obliga a comprar una caja completa. Además puedo ir probando otras marcas. te felicito. Espero estar comprando algunos sampler pronto.
Hello, Excelent uppgrade on your homepage! Sincerely from Sweden!
Allison was real nice and helped out a bunch. Thanks for your continued support for the troops overseas!!!
Allison was extremely pleasant and very helpful.
I just received my order of the Oasis XL humidifier. Thank you for your excellent service and fast delivery. I took the humidifier out of the box, followed the simple instructions, and now I'm resting easy knowing that the XL is taking care of my smokes. Can it get any easier or better? I don't think so.
Thanks, Neptune, for being the best.
Excellent. The Chat Service (on-line) is great for us Deaf people. Thanks, Steve
Once again a great service. Thankyou. The secret blend of Cuba's are great value. On this occassion I got a single CC Robusto. What a great, smooth and satisfying smoke. Definately one I will consider in the future. See you next order...
Neptune saved me from a whole lot of trouble by being on top of their customer service game and I salute you all. With deep gratitude, your customer for life.
Live chat is extremely helpful. If i have any problems in ordering i know who to contact. I have also recommended Web page to a friend.
Luz was very prompt to reply to my questions and was very knowledgeable.! Neptune is well ahead of other cigar retailers.