I received my order and everything was great.
The (empty) cigar boxes arrived in perfect condition.They are lovely and I will enjoy them for my students craft. Luz was very attentive and it was a pleasure doing business with you.
I got my 5 stogies (singles) Thursday and I got to say I'm very happy with the way those stogies were packaged and the way they looked. It took 6 days for them to get here all the way from Florida and I was a little concern that they might arrive dried up or damaged by their long trip. But I was happy to see that you had included a humidipak in the bag so the stogies would stay humid and they sure did, I could have smoke them right there and then. Also upon inspection of the cigars I notice how beautiful all of them were, if I could have pick them out myself I would have NOT done a better job... they are outstanding singles!
Thank you for sending the best cigars you found for me, I will definitely continue ordering from Neptune Cigars in the future.
You never fail to amaze me on [how] fast you people work! I'll buy from you again in a few weeks...
I never do this kind of thing but so great is the customer service from Neptune Cigars,that I felt I must. Being a newbie to the Cigar world and living in Australia, buying valuable Cigars online from across the globe is a huge leap of faith to say the least. But my Cigars have arrived on time and in great condition, due to the care taken in packing for shipment. That and prompt replies...heaps of great advice and patient with all my stupid questions,truly makes me relaxed and confident to try and buy more Cigar's and send my hard earned money into cyber space. Thankyou Neptune team...you have one more loyal customer because I wouldn't buy from anyone else.
Thank you luz thats really awesome of you, ill definitly recommend you to my friends and battle buddies for going this far to help me out, it really means alot and shows what kind of company you strive to be, thank you again.
Found out, that you 'great guys' might have my, (so far) * Flavorite Lite It Up- Gar! The ones I ordered those Gurkha Shaggies.. Glad you stock em (eaches) cuase a box would mean no fud for my cat, Target! I am the only Gar smoker in Uthaw, just one other; a female bodybuilder, bouncer at a Church! So, A Herf is me and Target! I appreciate the e-mails from Neptune, how does he torch-em-up under-water?
Just to let you know how impressed my husband and I are with you. We ordered twenty four Tabak Especial Toro Dulces on Friday the 20th and received them today the 23rd. Couldn't believe they got here so fast. Thanks for your attention to our order.
I just wanted to tell you I’ve ordered from 3 other mail order cigar dealers and I find that Neptune is now my hands-down favorite. I’m sticking with you. You have such darn quick shipping and there’s never been an issue with the quality of the smokes. Free-shipping on some of the brands I smoke is also very welcome. Keep up the good work and thanks!
WOW!! You guys are good!! I just got my box of cigars. They arrived just in time. My vacation starts in a couple of hours, so I will have them to take to the beach with me. Sun, sand, a frosty margarita, and a fine cigar….. life will be good. Thank you again!!! Wonderful service!!
Being deployed overseas, receiving my package of cigars today totally made my day. I immediately shared my cigars with everybody. I just want to thank you for the quick delivery, quality and customer service.
Received today! Thanks for the good,reliable,service.
Just a note to let you know I have received my order and within record time as well.
Thank you to you and your team for an excellent service.
I WOULD LIKE TO THANK NEPTUNECIGARS FOR THERE FAST AND PROMT SERVICE. I WILL BE ORDERING FROM USE IN THE NEAR FUTURE.
I love Neptune Cigar and the Acid Blondie cigars. You are awesome. I am very pleased with your service and product.
I have been very happy with your service, efficiency and response. You guys are great.. I'll be placing another order in the near future. This is always a highlight in my simple life--to receive my cigars from the good ol' USA.
THANK YOU!!! I am so happy with Neptune cigars. I am an Acid/Ambrosia fan. You guys are the best. Order is in. You have exceeded my expectations again. SMOKE ON!!
Hi Luz, just a note of gratitude for the prompt response and refund on the return of the defective cigars. I will be placing an order in the near future, you can be assured that it will be w/Neptune. "Customer satisfaction" as you advertise is Neptune's strong forte!
Cigars arrived today way ahead of expected delivery time (especially considering free shipping). Just wanted to say thank you for your prompt, professional service. Expect more purchases in the future.
I received the bundle of M1 Cusano Churchills today. They're fresh and as usual always go with a good scotch. Thank you for your quick service and concern over satisfaction of you products and service.
Excellent! Allison is a star, and very patient even when I was a grumpy old man! LOL
Received the order as placed and very impressed with the service.
Thank you very much!
You guys rock with the way you treat your customers. Thanks
I just received my order and would like to pass on my thanks for a great service, it is much appreciated. The cigars are great.
Thank you so much for your prompt reply. It is because of that friendly and helpful attitude that I look to Neptune for all of my online cigar needs. I look forward to getting the package.
That is what I call WOW customer service. The extra sample pack is not necessary but very appreciated. Thank you very much. I just wanted to make sure you knew I was a very satisfied customer as well as informing you of a minor issue. Not sure if there was a mistake or something else that needed to be looked into. I am a manager of a store and I know how important feedback is in remedying possible problems as well as giving praise to the folks who make you who you are. Over all, great job and I look forward to shopping with you again soon. I have already started recommending your company to friends as well as passing out these great cigars. If you wouldn't mind, could you send some type of business cards so I can hand them out. I always support business that have quality product and superior service.
Hi! I just wanted to let you know how happy I am with your service. It was so easy to order through your website and the cigars I ordered arrived earlier than I had expected! Allison helped me with my order, she was very nice and helpful! I'm giving these cirgars to my dad as a Christmas present and hope that he becomes as much as a commited customer as Ive become. keep up the awesome work! thanks so much!
I love your selection, price and the cigars are always fresh. You guys rock in my book happy moving, have a great holiday season.
I haven't ordered from you in a while because I've been out of the country.
But I want you to know NEPTUNE has the BEST and EASIEST TO NAVIGATE WEBSITE I've EVER USED!
Thanks, so much, for you PROMPT and TIMELY SERVICE!
Hello, I wanted to let you know I am very happy with my purchase. The humidor came already at 69% and all the cigars came through safe...I have yet to taste the cigars but am looking forward to it. Thank you very much. I will be back for more of your products.
Always a pleasure doing business with Neptune.
Just placed another order from over here in Iraq. I just wanted to say thank you for being so easy to work with and for shipping to APO addresses. I love being able to enjoy my favorite cigars over here. Thanks. Jeff
Y’all are a class act…Thanks for taking care of me!
Thanks for the 'Excellent Service' !!!
The Halliburton Humidor arrived a couple of days ago and I am very pleased with it !!!
The phone call was a chance for you to show a customer (even a small one) what type of business you run. Customer service is not totally dead! Thanks for the email and for helping me feel good about this transaction. I look forward to future orders.
Your service is FANTASTIC! I will buy all my cigars from you folks.
Just wanted to let you know I recieved my order today faster than I expected. My cigars were super fresh! Keep doing what you're doing. You'll hear more from me.
Thank you! I will definitely be placing additional orders and spreading the word about neptunecigar.com!
I have been extremely satisfied with Neptune Cigar! The shipping is prompt and dynamite.
I would like to commend you company on your fast turn around time and the care you take on shipping my cigars. I do purchase from two other vendors currently, but they do not ship with humidity packs. this is a nice touch.
Excellent service. As a new cigar smoker I have enjoyed sampling different products from Neptune. My favorite so far is the Drew Estate Ambrosia Spice 6" torpedo. mmmm good... Thanks
This has been one lightning shipment! Thank you so very much!
Dear Neptune, My order has arrived very, very promptly and in excellent condition. I was really impressed with the quality of my Rembrandt humidor. What a fine product. I am looking forward to its use. The cigars as usual are excellent. Thanks for great service.
I have been ordering cigars from Neptune for over 4 years - ever since my first trip to Iraq. I am currently serving another tour in iraq and continue to use Neptune to order all my favorite cigars. thanks for shipping to APO addresses!
I really like the site & the prices. My boyfriend loves cigars so lets hope this relationship continues to grow & so will my smoke rings...LOL
hello..i placed a order 1 week ago...shipping was fast,service great!!!i just placed another order of 3 bundles...i talked to a very professional young lady who took my order...very nice!!hope to do more business in the future!!!
Just wanted to let yall know me and a couple of co-workers ordered cigars from Neptunecigar.com and xxxx.com, just to see how fast each one would ship. The cigars I ordered shipped just like you said 24 hours and arrived 6 days later. It then took xxxxx.com 1 week to process my order, then ship it. Your prices are alot better than xxxxx, your customer service is great. So on behalf of me and my coworkers we want to thank you for a great website!
Keep up the site , its valuable with regards to pictures descriptions and other info that gives a cigar junkie like me hours of entertainment and information,i just love looking at and reading about cigars,,,, some like art some like good sculpture, well to me a well made cigar is both.
I love your site, and this will be my new home to order cigars from. I have ordered my humidor, cutters, lighters, a humidifier, a bunch of cigars, and I will most likely continue to order more cigars in the future.
I have just recently started buying cigars online and have had nothing but good experiences dealing with Neptune. My cigars arrive quick and fresh. Good stock and good prices. Thanks and keep it up Jake