Wonderful suggestions and follow-up and great customer service!!Couldn't ask for anything better@!

Very impressed. You run a tight ship Neptune..

I have ordered form you guys before and I have to say that you do a really great job!! Thanks!

Excellent, thats clever stuff, well done. I look forward to ordering again.

Thank you all for my first order. It arrived quickly and in perfect condition. The R&J sampler was a gift and my buddy was ecstatic. I shared the Baccarats with my co-workers...the mild sweetness is right on since we smoke them in the morning. Kudos!

I have been so pleased with your website and ease of ordering, shipping timing and accuracy  that I can't help but return. Now I have my father buying from this site too. Just great!

I've never experienced such quick and accurate information. A total blessing!!!

always excellent service from you guys,thats why i buy from you, here in the uk!!!

I just sent a scathing complaint to a major restaurant chain because of their horrible customer service. It is very refreshing to have had the pleasure of dealing with Neptune Cigar because you're customer service is OUTSTANDING!

1. United Kingdom order. 2. Great Service. 3. Like dealing with you!

Good customer service. No questions, just solved my problem right away.

The service was fast and my issue was resolved in minutes. Thanks to Luz for proactively following up on my mistake and helping me resolve the confusion.

I appreciate your knowledge of cigars to train us new guys wanting to smoke the good stuff at a great price!

Thanks for always answering my questions I really appreciate it!

Luz was great, I recieved very good information and she did a great job! Give her a raise.

I received my first order from Neptune Cigar just recently and I will "DEFINITELY BE BACK"!! The two green telescopic cigar tubes are fantastic.. THANK YOU NEPTUNE CIGAR FOR THE WONDERFUL PRODUCTS.

I love your site. I'm not a frequent buyer but I do buy. What a selection. Keep up the good work boys.

Simply, Excellent!!!

Excellent. Nice to have immediate response.

I love your website and buy gifts for my boyfriend all the time. Your site is easy to surf through and your customer service is excellent. I look forward to being a lifetime customer. Thank you!

Very easy, so user friendly, one of the best sites I have seen in a long time...

thanks you fellows,, you gentleman have a great place here,keep up the good work.i tell every body i know that smokes cigars about neptune.

Excellent. Chris provided quick & helpful answers.  

I love this Live assistance!

Thank you Luz. My question was sent to some of the other retailers but their responses were a little shallow. Yours was the most informative and useful.

Service is always excellent.

Excellent! Quick and easy.

Very polite person. Takes care of his customers.

I really enjoy the quality of your cigars, the great prices, and the quick delivery.

I love your website and want to thank you for letting me be part of your family.

I have been really satisfied with all my purchases I have made with you... Thank you very much and please keep up the great work!  

Thanks for the help! Answered all of my questions and gave suggestions! I am a newly found cigar lover and want to do it legally in the U.S. so with the help Chris just gave me, I have found my online store!! Neptune. Thanks!

Great customer service!!!!

Thanks for your professionalism - good business.

Great way to find the information needed for an uneducated cigar smoker, thanks

Chris is very resourceful and response-able. I doubt it is just a program, but I am now sure Chris is a human. Thanks for your sharing as well, Chris.

Excellent service as always.

Very knowledgeable about what I have found is a rare cigar. I appreciate the help.

Just received the silver bullet punch! You guys sure are fast as a bullet! It has been a pleasure to do business with you and your company. You have me as a permanent customer.

Love your site!

I love shopping from you guys because great service and fresh cigars that you guys sell.

Third time back to Neptune. Great selection and super fast shipping.  Keep up the good work.

Give Chris a raise or he will put on his Rugby Union boots and trample you guys just like the French do to the Aussies in the rucks!!!!!!

Thanks for your great customer service and help!

Chris is the man. He helped me with everything I need to know. Promote him. Give him a raise. He was the most helpful ever.

I wanted to take this opportunity to thank you again for your help in our Make-A-Wish Fundraiser this year. The evening was a wonderful success and your help was a great part in it. We had about 120 people this year from around the U.S. and raised an all time high if $13,000 for the foundation. With that we will able to grant several wishes for some very deserving kids! While this note understates it, please know I deeply appreciate your joining our effort in such a meaningful cause. Thank you very much.

I just received your voicemail about tracking down a replacement for my defective hygrometer. Thank you very much for such a quick reply! I'm so happy to hear that you have a few extras and that I can work directly with you. I purchased the humidor for my husband and I'm more than confident in purchasing additional merchandise from you in the future, especially with your way of handling this situation. Thanks!

My NATO fellow Officers love these (Neptune) Cigars. We are stationed in London and appreciate your service. Thanks.

The service was very good. To be able to give online service to customers immediately, makes me want to buy products from you.

What can I say? It is an excellent way of doing business.