My order was shipped USPS Priority. The tracking number does not work.

The tracking number for my order does not seem to be working, why?

If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.

For orders shipped by other carrier, please contact us if your tracking number is not working. Remember to include your full name and order number in your email.

By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.
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