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Some of the recent comments from our growing list of satisfied customers: |
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"Neptune Cigar has always had wonderful service. Needless to say whenever the occasion arises, I recommend Neptune Cigar and have had no complaints."
James F. , 3/28/2008
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"Neptune customer service was outstanding and I think went further than most company's would go to resolve an issue. I think this is one of the reason why I am a returning customer."
Greg L. , 3/26/2008
**Feedback received on Live Help**
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"Wonderful experience! Allison helped me to get the order straight and was able to answer my questions about the product and the shipping. I'm trying to find a reliable company to order from and this service impressed me very much! Thank you so much!"
Michael , 3/24/2008
**Feedback received on Live Help**
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"Over here [in Iraq] it is sometimes difficult to get fresh cigars the orders that we have placed with neptunecigar.com have been outstanding, reasonable price and fresh as you could expect."
Keith V. , 2/26/2008
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"Thank you so much. I truly appreciate your help! I will recommend you to anyone and everyone I can. It isn't often that you find a company who supports their product or affiliation."
Aby B. , 2/4/2008
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"Thank you! You guys are the greatest online vendor I have ever utilized. Thanks."
Jeff P. , 1/14/2008
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"I had heard from a family member about your website.
He said he likes Neptune more than the others and now I know why!
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Stephanie F. , 12/20/2007
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"Your cigars - my order -a rrived today - fabulous! I am enjoying your "national" lonsdale and I was pleasantly surprised by the sweet bite - a very intriguing smoke - your efficiency supports my continuing with your company and my passing the word about you to my friends and fellow cigar smokers...Online shopping for quality product and receipt in a itmely and economical manner are undisputable assets. Keep on keepin' on - you have a newly satisfied customer - for sure!"
Jeff P. , 12/19/2007
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"Thank you so much for your prompt and helpful service, especially at this busy time of year!"
Julie G. , 12/19/2007
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"outstanding service. i swear these guys can read your mind and get your items out to you even before you order them. extremely rapid service, items very well packed, arrived in excellent condition, excellent quality and excellent price. no complaints whatsoever. thank you neptune cigars!"
William R. , 12/18/2007
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"Luz was extremely prompt and proactive with my requests. Normally using the online chat feature it feels very cold and impersonal this time I actually felt like she understood my questions and concerns and did an excellent job of addressing all of my concerns without me having to go into great detail. This was my first shopping experience with this particular company and after service like this I will be back on a monthly basis. During this hectic season it's great to know some service representatives still practice excellent customer service."
Kevin R. , 12/17/2007
**Feedback received on Live Help**
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"Luz was wonderful. She checked on the status of my return quickly and even refunded my credit card the amount of postage for my return. In an age of poor customer service, this experience was a pleasant Christmas gift and will keep me returning to neptunecigar.com."
Scott S. , 12/15/2007
**Feedback received on Live Help**
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"Just wanted to let you know that I received the new [humidifiers] and they are working great.
Just wanted thank you for your help. You have GREAT CUSTOMER SERVICE. I am from the hotel industry and I can tell when I see it.
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Samir D. , 12/5/2007
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"Thank you for an excellent delivery, very professional packed and I really appreciate you efforts to make the shipment as easy as possible for me."
Fredrik , 12/3/2007
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"First let me say,that I ABSOLUTELY LOVE THIS SITE AND YOUR PRODUCTS!!! My now regular cigar is your Secret Blend Of Cuba. WOW!!! What a great smoke for around a buck a cigar.LOVE THEM."
Brian K. , 11/9/2007
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"I got my order yesterday,and when I opened my cigars up,it was as if they just came off the line.WOW!!! Thanks for a great purchase."
Brian K. , 10/8/2007
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"Thank you very much, your customer service is exceptional!!!!"
Bill Y. , 9/24/2007
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"Received my cigars yesterday and can't thank you enough for great cigars, great prices and exceptional service."
Steve D. , 9/13/2007
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"Thanks for the quick shipping and excellent cigars"
Aaron W. , 9/5/2007
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"You guys have made a fan for life-
I was very pleased with my self-made sampler that arrived today. All the cigars were top-knotch, great condition, and I greatly appreciate that you sent them in the baggies with the little humidity packs, and plenty of styrofoam peanuts to protect them."
Blair T. , 8/31/2007
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"I will be buying from you again! I appreciate the quality packing my order recieved, and the great quality cigars you sent to me, not to mention you were fast! I wasn't expecting my order this soon. I love that I can order single cigars, so I can sample many brands. I will be telling my friends about you. Thank you for being the quality exception rather than the impersonal, uncaring norm. You have a great website and great service."
Blair T. , 8/31/2007
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"Thanks for the GREAT customer service experience!!!"
Rocco I. , 8/27/2007
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"Just recieved my order! Everything was great. My order arrived after 7 days, considering that I am in Kabul Afghanistan, that is pretty damn good. My friends and I usually get together and smoke cigars in the afternoons. I will have no Problem telling them about your Website."
Jeromy V. , 8/18/2007
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"Your service is world class and i am over the moon at the quality and price. I therefore feel obliged to buy from yourselves always because you absolutely deserve it.
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Paul F. , 8/13/2007
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"Allison was simply awesome to work with. She was quick and knew her stuff. A very positive experience."
Demitri , 8/3/2007
**Feedback received on Live Help**
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We welcome your feedback, click here
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