We had a problem with my order for an Acid collectors tin for father's day. It was shipped to the wrong address and you were out of stock. Your company provided me with the very best customer service. The replacement items you sent were faboulous! I thank you very much!
The customer service at Neptune is, as usual, terrific.
What keeps me coming back to your site is your commitment to excellence and willingness to go the extra mile. I have purchased cigars from many other sites and have found yours to be the very best on the Internet.
After a hard days work and exciting find at an archeological dig, I came home to discover my cigars are to be mailed to me after all!! You have no idea how excited this news makes me. I appriciate the time you spent finding the problem with my credit card information. Thak you very much sir. I'm looking forward to a night on my balcony with a great smoke!
Thanks again for all your assistance, my husband absolutely LOVED his Fathers Day gift. I would love to see what other products you have.
Perhaps the best set up and convenient to use site I have ever seen. Your prices are always excellent. I would like to give you and your site a 100% grade A rating! You guys rock!
Thank you very much for your help and patience with this matter. I will certainly be doing business with you and your company again!
Excellent. I appreciate being able to get immediate answers to questions which determine purchasing decisions.
This is the greatest, easiest, simplest order page on the internet. Ordering from you is the best. Thanks for a great site.
My husband loved his first order of cigars. Your prices & service are great. Thanks!
Just the sort of Customer care the US is famous for. Once again,Thanks.
Excellent The live chat is amazing to say the least!
There should be a better category then just "Excellent".
Many thanks for the great service. I will certainly be ordering my future cigars from you guys.
The product arrived in great shape, and my friends loved their gift.
WOW!!! Thanks! What great customer service! Thanks so much!
Outstanding! Great Service.
Thanks for a great web site. I am still an "infant" in the cigar world, however, your web-site has given me the knowledge to act as an afficionado.
I received my order today. It was very fast service. I am excited as this is my first time mail ordering cigars. I also sent a gift package to a friend. Wow, it arrived yesterday!
Thank you for your response, I received the package the day I wrote you the e-mail. And the same day I smoke one looking the sunset go down both were good. Once again thank you very much this make my day.
Your cigars are the best i've ever smoked!
Every time I use the Live Help, I always receive honest, knowledgeable assistance from the operator. Thanks so much for your help.
I've used the Live Help service twice now and was lucky enough to have gotten Luz both times. I can't say enough about the service she provided... very knowledgeable... very friendly... and even offered recommendations as to care of my humidors and even suggested a few cigars I might like to try. I am overly-satisfied (if there is such terminology). Thank you, Luz... and thank you, Neptune. I'll be back very soon.
Once again i would just like to thank you all at neptune, you offer a great and fast service.
Forgot to mention that when I was in Iraq about a year ago, all my orders from Neptune Cigars still arrived fresh. Mail was pretty slow while I was there, but I'd get my order in about two weeks. Many relaxing days I owe to a nice smoke under the Iraqi sun, besides a couple of mortars and pop sots from the bad guys :-)
Awesome customer service. My order was missing a sampler of Acid cigars, I called them about 6pm, got an anwering machine, got a call back about 8pm, and two days later my Acid cigars were in my mailbox. Everybody goofs from now and then, and I will remain a loyal customer to Neptune Cigars.
Thanks for the quick turn around!
Just want to let you know that you all have great customer service and a very easy to use website.
Chris was great supporting me with my purchase. Thanks a lot
Maria del Carmen
Thank you for sending my order of cigars so quickly. I received them today and appreciate your efficiency.
Your website/service/store is the best...I have checked them all out but you now have a long time customer.
Just wanted you to know you have another happy customer here. My order was placed on Saturday and Wednesday I have a nice little travel humidor and 40 of the freshest LaVieja Habana Belicoso D cigars I HAVE EVER BOUGHT. You guys ROCK !!!!!
Thanks again for your help. I've decided to do business with you guys simply because you offer the quickest response and the vast variety of cigars, and of course that you do international shipping.
I want to thank you for the assistance you provided and to complement your company on its excellent customer service standards.
I find your service absolutely excellent. Friends are trying to convert me to esxxxxx.com but whilst your service remains as good as it is I know which side my bread is buttered.
WOW! That's all I can say... Your selection is right up my alley and fits my budget well. All my time in the desert in Iraq soldiers were ordering from and getting ripped off by Txxxxxxxx I wish we would have know about Neptune! However, we are headed out again soon. We will be sending some orders your way.
Loved the fast shipping.
Hi, I just received my order today. My husband loved the cigars. Thank you for your great service and fresh cigars
Excellent. I love the online help!
I am impressed on how fast my order was shipped. The item was exactly as described. I am one happy customer.
Thank you very much for the fast delivery. I ordered 15 cigars on Wednesday and received them on Friday in Connecticut. Can't wait to enjoy them!
Thank you very much, I searched around a lot and you guys have a great website. I hope that they get there in time for the superbowl!
Thank you for the extremely quick shipment and quality products.
What Great deals I have found here! Keep those prices low and the shipping fast. I'll keep telling all my friends. I have already included a link to your site on my website. Thanks so much!
F.Y.I. You have the best online cigar store ever. Great prices. Keep up the good work. I will be telling all my buddies.
I have been using your website for about 5 months now and I have to say I love it. Your customer service is excellent. Every time I have "talked" with you via im, you have quickly answered my questions or resolved my problems. I have also been very satisfied with the quickness of shipping and processing.
I'd like to thank you for being the lowest priced place on the internet where I can buy single cigars at a Low-Low price. I enjoy trying somehting new sometimes, and you alow me to keep it affordable. Once again, thank you for your great deals!
Outstanding customer service with an attention to detail not easily found in today's on-line retailers. I would not hesitate to recommend Neptune Cigars to my business associates and friends.
Thank you so much for your prompt service. I have had a very enjoyable experience with your company and will recommend it to others.
Luz speaks french, excellent. Speed and efficient. Thanks.