I placed my order from Iraq, so at times it is hard to call to the states. This service was very convient.
The service from your assistant 'chris' was exceptional. he was very understanding and could see straight away where my concerns lay. A satisfactory outcome to my query.
Exceptional online live chat which answers questions immediately. Wish all vendors had such a service. Neptune is way ahead of the rest!!
I appreciate the way that you have conducted business with me. I do feel that you are a very trusting company and plan on doing business in the future. Again, thank you for everything. You run a fantastic business!
Ordered two samplers in the past and I just ordered a bundle of the Neptune Oceanide. Keep up the good work and best of luck to you all..
Excellent. Friendly chat service. Great to have a contact person after hours.
Just to let you know the (personalized) cigars arrived yesterday in good shape. The bands are beautiful and look very professional. I want to congratulate you and your team for your assistance and your guidance.
My complements on your website. Far and away the best for online cigars.
I have to admit the prices are outstanding including the shipping. The best part of it all though was I was completely out of cigars for my regular Friday night cigar night with my dad and had only ordered on Tuesday. I was sure my ritual would be broken, but low and behold, without any expedited shipping my order arrived on Friday morning. NOW THAT's SERVICE. A new loyal customer.
This is a very efficient and useful tool. The service is excellent.
Wow!!! You guys are great. I placed two different orders yesterday. I knew I had done it and was going to pay the added shipping that would come from having two separate orders processed. You picked that up, and sent me a note that my orders had been combined so that I would save on the shipping charges. Thanks a lot!!! My first experience with your company. I will be a regular from now on.
My last order of the small humidor was great! Ya'll were wonderful. Now time to order more! Thank you very much.
As always a superb service from a superb company.Can't stop telling people in my city about your company. 1st Class.
Add my name to the exponentially growing list of extremely satisfied customers. You guys have your act together BIG TIME. A#1 professional transaction, website, and deal.
I just found Neptune in a google search looking for a specific brand and type of cigar. I compliment you on an OUTSTANDING website, order system, and the ease of navigation.
I received my gift is perfect looking. Its wonderful. Cheers Neptune ! Good deal!
I am a cigar rookie and your site has made it easy for me to really get in to it. From sampling to finding the right accessories at a reasonable price. Keep up the great job.
You guys have the best website of the bunch. You really do. It's been very pleasant shopping here. I've bookmarked you as I plan to be back. Best wishes, jane
As far as shipping goes, you guys are AMAZING. I ordered a cigar case...It came today, only 2 days later! 5 stars! Amazing job!
Received travel Humidor today, quick delivery, nice product, excellent service.
Thank you so much. I look forward to doing more business with you in the future.
Next time I order cigars I will definitely check with Neptune before I buy anywhere else, due to the excellent customer service you have provided. Thank you!
You guys are a great company to do business with.
We had a problem with my order for an Acid collectors tin for father's day. It was shipped to the wrong address and you were out of stock. Your company provided me with the very best customer service. The replacement items you sent were faboulous! I thank you very much!
The customer service at Neptune is, as usual, terrific.
What keeps me coming back to your site is your commitment to excellence and willingness to go the extra mile. I have purchased cigars from many other sites and have found yours to be the very best on the Internet.
After a hard days work and exciting find at an archeological dig, I came home to discover my cigars are to be mailed to me after all!! You have no idea how excited this news makes me. I appriciate the time you spent finding the problem with my credit card information. Thak you very much sir. I'm looking forward to a night on my balcony with a great smoke!
Thanks again for all your assistance, my husband absolutely LOVED his Fathers Day gift. I would love to see what other products you have.
Perhaps the best set up and convenient to use site I have ever seen. Your prices are always excellent. I would like to give you and your site a 100% grade A rating! You guys rock!
Thank you very much for your help and patience with this matter. I will certainly be doing business with you and your company again!
Excellent. I appreciate being able to get immediate answers to questions which determine purchasing decisions.
This is the greatest, easiest, simplest order page on the internet. Ordering from you is the best. Thanks for a great site.
My husband loved his first order of cigars. Your prices & service are great. Thanks!
Just the sort of Customer care the US is famous for. Once again,Thanks.
Excellent The live chat is amazing to say the least!
There should be a better category then just "Excellent".
Many thanks for the great service. I will certainly be ordering my future cigars from you guys.
The product arrived in great shape, and my friends loved their gift.
WOW!!! Thanks! What great customer service! Thanks so much!
Outstanding! Great Service.
Thanks for a great web site. I am still an "infant" in the cigar world, however, your web-site has given me the knowledge to act as an afficionado.
I received my order today. It was very fast service. I am excited as this is my first time mail ordering cigars. I also sent a gift package to a friend. Wow, it arrived yesterday!
Thank you for your response, I received the package the day I wrote you the e-mail. And the same day I smoke one looking the sunset go down both were good. Once again thank you very much this make my day.
Your cigars are the best i've ever smoked!
Every time I use the Live Help, I always receive honest, knowledgeable assistance from the operator. Thanks so much for your help.
I've used the Live Help service twice now and was lucky enough to have gotten Luz both times. I can't say enough about the service she provided... very knowledgeable... very friendly... and even offered recommendations as to care of my humidors and even suggested a few cigars I might like to try. I am overly-satisfied (if there is such terminology). Thank you, Luz... and thank you, Neptune. I'll be back very soon.
Once again i would just like to thank you all at neptune, you offer a great and fast service.
Forgot to mention that when I was in Iraq about a year ago, all my orders from Neptune Cigars still arrived fresh. Mail was pretty slow while I was there, but I'd get my order in about two weeks. Many relaxing days I owe to a nice smoke under the Iraqi sun, besides a couple of mortars and pop sots from the bad guys :-)
Awesome customer service. My order was missing a sampler of Acid cigars, I called them about 6pm, got an anwering machine, got a call back about 8pm, and two days later my Acid cigars were in my mailbox. Everybody goofs from now and then, and I will remain a loyal customer to Neptune Cigars.
Thanks for the quick turn around!