I ordered Fri Dec 8th and received it early afternoon on the 11th! Fantastic! I love the website, easy to navigate. I looked at a lot of sites before I chose Neptune. I buy as a gift, it's challenging to buy for someone else and your information is so helpful. Thank you for making it possible for customers to create their own sampler, it's fun to do, trying to find that one cigar that will make him go...mmmmm
Just wanted to say how pleased I am with Neptune...great website, cigars in stock, and fast shipment.
Thanks to Allison for her help and thanks to you all for an excellent service and great cigars, you are a world class company.
My order arrived today and I wanted you to know that I am very happy with the (empty) cigar boxes. Great selection and great packing too !
Luz answered all of my questions that I "thought" I had the answers to and corrected me with genuine insight why I was wrong..I appreciated the candor and discussion, particularly on my humidor, aging cigars and brands of cigars that would fit my needs...I am a novice at "collecting cigars" after being a long life smoker of the cheap store bought ones...Please do not discontinue this service...it was immeasurable help to me! You have my promise we will conduct commerce predicated on Luz's conversation and in addition, the ready response I had back to another email to your site from yesterday...Oh, your site is very navigable (is that a word?) and user friendly....
As my wife and i have just given birth to our first baby boy i can't think of a better way of celebrating than smoking a nice, quality cigar from Neptune. Merry Christmas to all at Neptune Cigars from all us happy brits who appreciate good service.
ordered on Friday....they shipped on Friday......they arrived on Monday........it does not get any better than that. I hope the cigars are as good as the service..... Thanks
Wow! Excellent service! Cigars arrived in perfect, mouth-watering condition! You have a customer for life!
Thanks for your continued prompt srevice and fresh cigars.
Quick, courtious, generous, understanding and kind. I wish more business would work this way!
You guys kick ass! Thanks for all your great service, as I am enjoying your assistance in providing me with an even better way to somewhat "unwind" during my downtime, out here in Iraq. Thanks!
Good info and very nice to chat with. A wonderful addition to a well built website and great pricing.
You guys and gals make some fantastic cigars!!! Thank you.
Was very impressed with the live chat help that you site gives.It is very helpful. And has help me figure out what I want to order now.I will be putting your site in my favorites.
I received the lighter today thank you very much for your help I also put your web page in my Favorites cause this was my second order and I was happy with the order. Thank you again.
Thanks again, service like this is what brings a customer back and makes me want to buy from your site.
Thank you very much for all the great cigars! I've told several friends about neptune and they will be ordering cigars soon if they haven't already! I will continue to have my friends in Ca. and Az. order exclusivly thru you! You are a great company.
The live person i was chatting with knew the answers to all of my questions and allowed the process of ordering my items to run very smooth. The "live assistance" is a very good idea for every website. I will be visiting very soon!
You all the THE BEST designed web site on the Net! It's a fantastic idea to allow folks to search, and build their own samplers.
I have not yet found a company who handle their customers so well no matter how small.
The parcel service just delivered my order early on TUE morning. The package arrived in excellent condition and the item is really impressive, as advertised. -- The only problem is that this ashtray is so nice I may have to get one for myself if I give this as a present to a friend ... Thanks for your excellent service.
Received the box yesterday, and the cigars look great!! I appreciate your help, and your company should be a guide to other on-line retailers on how to keep a customer. See you next order,
Your order processing and shipping is awesome. Really fast. Great website. Thank you.
love your site..great cigars at a great value
You were highly recommended by some of my fellow soldiers who are also cigar enthusiasts serving here in Iraq. Thanks for supporting our troops!
I am surprised at how fast my two orders have gotten here. I really like the Neptune cigars and the info on your site. Thank you.
Thank you very much for your kind reply and the useful trick! I have finally received the pack, so now all my cigars are resting in the Caddy, which is just amazing! It is absolutely perfect for this army life in the desert! Thank you very much again!
thanks a lot for the very friendly and helpful assistance from chris ! perfect!!!
Thanks, the service agent identified a cigar for me that wasn't on your web site and gave me the ordering information for them. A+ service!
They had just what I wanted and shipped it out FAST!
Excellent service, brilliant technical support and high language level.
I want to just say that I went to another online cigar site to order my Macanudos because their price was lower. And now I know why, it took way too long to receive them. I will continue to do my business with you.
I received my portable leather case cigar humidor today I got it with bonus points and will ship it (loaded of course with National cigars) to my grandson in the army in Afghanistan. The case is perfect for what he needs. Thanks again.
I've ordered a couple of bundles from you so far and I have to say you deliver a truely outstanding service. I cant imagine why I'd purchase from anyone else. The speed of international (UK) orders is simply stunning.
GREAT service.....keep it!!!
I created my own sampler a few weeks ago and for the holiday weekend enjoyed several of the cigars I ordered from you. Cigars came in EXCELLENT condition and smoked great. Look forward to doing more business with you in the near future.
I have always had a wonderful and positive experience with the Reps that I have dealt with. Luz is great and always does the best to make the customer happy!
Just thought id let you know the cigars arrived today,June 27 2006.Very impressed with the service,the cigars...well done
This is a great feature! Normally I would have to wait a day or two to get a reply for any question I had for a company but this was so immediate. Chris was the agent who helped me and was very helpful and informative and answered questions before I even thought to ask them.
I would like to commend Neptune Cigars for there exellent service. Everything I have order has been recieved promptly and in exellent conditions. All my questions about smoking and storing cigars have also been answered through the various articles written on this site. Thank you for running an exellent site.
My husband loved the gift and thank you for the quick service.
Thanks for the professional service! I look forward to ordering with Neptune in the future.
I am just ketting into cigar smoking and your company gave me the option of buying just one at a time. im still trying to find my favorites and this makes it a lot easier. amd the prices are better than the other dealers.
A very happy customer so far ...
I apperciate the gift certificate. It showed me that you care about your customers and I hope to continue to purchase cigars from you.
Luz has always been an excellent person to get things done for the customer. I would rather talk to her than send emails because it is more personal.
Thank you for the GREAT service.
Got my smokes in great condition. Prices were cheaper than the other site i USED to use.Enough to cover S&H and to get another smoke. Keep up the good work neptune!
What a fantastic service, extremely helpful, Thank you.
Thanks for your help, and quick response. That's why I buy from Neptune, as opposed to other cigar sellers on the net, It's all about your great customer service.