Thanks for the quick shipping and excellent cigars
You guys have made a fan for life-I was very pleased with my self-made sampler that arrived today. All the cigars were top-knotch, great condition, and I greatly appreciate that you sent them in the baggies with the little humidity packs, and plenty of styrofoam peanuts to protect them.
I will be buying from you again! I appreciate the quality packing my order recieved, and the great quality cigars you sent to me, not to mention you were fast! I wasn't expecting my order this soon. I love that I can order single cigars, so I can sample many brands. I will be telling my friends about you. Thank you for being the quality exception rather than the impersonal, uncaring norm. You have a great website and great service.
Thanks for the GREAT customer service experience!!!
Just recieved my order! Everything was great. My order arrived after 7 days, considering that I am in Kabul Afghanistan, that is pretty damn good. My friends and I usually get together and smoke cigars in the afternoons. I will have no Problem telling them about your Website.
Your service is world class and i am over the moon at the quality and price. I therefore feel obliged to buy from yourselves always because you absolutely deserve it.
Allison was simply awesome to work with. She was quick and knew her stuff. A very positive experience.
I love your site and doing business with you. Great service & very knowledgable staff. Dependable and always great cigars at a great price. Love the selections as well. Keep up the good work.
Excellent! Good knowledge of stock and character of cigars.
I received the cigars even a day before I were expecting them thank you very much for a speedy delivery!
Customer service as this is outstanding!
The package arrived yesterday and I'm very appreciative and impressed with your store's prompness...Typically I'll make a small purchase my first time buying with an online merchant but you have earned my trust and my business for the long term future and you'll see another order soon.
I quit buying cigars for awhile and when I ordered some more I tryed a different internet company. What a difference in the cigars when they arrived. When I recieved yours they came in great shape and with the Humidipak. Smoked one right out of the bag! It was great, easy to draw and a great smoke! I didn't realize how spoiled I was. Thank you and keep up the good work. You have earned my business.
I've received my box of 11/18's. I would like to sincerely thank you on working with me to specifically get the make I was looking for. (The Gold banded ones). I will let my friends know of your web site and I hope to push some business your way. Because I know, there's no question that I will be a return customer!
Damn now thats what I call service. I am impressed with the speed of your company. Thank you
excellent service!!!!!!! excellent to do business with....thanks
Received the Humidor yesterday and was absolutely wrapped with the box and how fast the shipping was. THANKYOU
I will be back to buy more Henry Clay cigars and other things. They were perfect, I opened the bag and lit one up, and it was like heaven.
Is there anything above excellent for service abillity. If so your company deserves it. Thank you for wonderfull service. I look forward to buying from you again in the future.
I was able to chat with a rep. (in this case, Allison) who cancelled my order (due to personal conflicts - not anything to do with Neptune) right on this spot. This has to be the quickest and easiest communcation with a product rep. ever! Amazing. In a world used to instant gratification, Neptune's support has got it down. Thanks a ton Allison!
Answered all my questions. Excellent service!!!
Just wanted to thank you for your prompt service and your great cigars. Customer service is high on my list when doing business with a company. You haven't failed me!
I've received my order. It's great! Thanks very much - I've already enjoyed a couple and will return again for some more.
Outstanding service folks - think you could teach the UK business sector a thing or two.
Just to let you know that my cigars have now arrived, I'm well impressed with the delivery time. The cigars look in great condition.
I received my order today. The packing was great and the delivery was quick. I hope to do business with you in the future and I'll tell my friends.
Received the cigars yesterday - very quick! Excellent service.
I received my humidor today... it took only 5 days INCLUDING weekends!!! Since I'm in Canada I was expection at least 2 weeks!!! Incredible service THANK YOU!
I just received my second order. Thanks for the quick shipping and the quality of the cigars are AWESOME. I look forward to placing more orders with you on a regular basis...please keep up the GREAT JOB you do.
Just wanted to let you know that I got the humidor today. And I also wanted to thank you again for your time and how much I appreciate the excellent Customer Service. I've recommended your site to a few other people who are into cigars.
Great support help! Very positive experience.
Your agent is outstanding. In an era of customer service saving companies, you guys are well positioned. Very helpful. I greatly appreciate knowing I can buy from your company with total faith. Thank you.
Very nice and quick, I was impressed!
I continue to be very pleased with Neptune custmore service.
I have to say that I love your website easy to use and my orders are alway shipped out fast. All the other companies that I used would take to long to ship out. Needless to say I do not use them anymore.
Excellent service all the time..Thanks
Very helpful in helping me understand the differences in the cigars I like and in branching out into others with similar tastes.
Received my order yesterday, everything fantastic. The quality of the cigars are second to none and packaging great. Keep up the good work.
Top-notch service and quick!
Excellent! I used the chat service to get an answer to a back order issue. I was not expecting my order to be change while I was talking to LUZ. I have to say that the chat program is a very good idea and service.
The cigars and humidor I ordered arrived today in great shape. Thanks for your help, service and the great products you offer.
Clear, concise, friendly and I got what I needed and wanted.
just leaving some feedback...i placed an order to test you guys out and am definitely satisfied...you have gained a new customer. i'm very pleased. thanks.
have been extremely pleased with the service that I have received from Neptune Cigar efficient, fast and helpful. You have gained a loyal customer and I dont even smoke!
I have already enjoyed some of the ordered cigars and I was very pleased with the quality, and also the service over all. I will recomend you to all my cigar friends and I will also return to you as soon I need a refill of my humidor.
just a big thankyou for your good service great cigars and a happy new year to you all.
First Class customer service so far. Thankyou again
Luz was very helpful and courteous and provided me with the best possible resolution to my concern. Great job! Keep up the good work!
I ordered Fri Dec 8th and received it early afternoon on the 11th! Fantastic! I love the website, easy to navigate. I looked at a lot of sites before I chose Neptune. I buy as a gift, it's challenging to buy for someone else and your information is so helpful. Thank you for making it possible for customers to create their own sampler, it's fun to do, trying to find that one cigar that will make him go...mmmmm
Just wanted to say how pleased I am with Neptune...great website, cigars in stock, and fast shipment.