Customer service as this is outstanding!
The package arrived yesterday and I'm very appreciative and impressed with your store's prompness...Typically I'll make a small purchase my first time buying with an online merchant but you have earned my trust and my business for the long term future and you'll see another order soon.
I quit buying cigars for awhile and when I ordered some more I tryed a different internet company. What a difference in the cigars when they arrived. When I recieved yours they came in great shape and with the Humidipak. Smoked one right out of the bag! It was great, easy to draw and a great smoke! I didn't realize how spoiled I was. Thank you and keep up the good work. You have earned my business.
I've received my box of 11/18's. I would like to sincerely thank you on working with me to specifically get the make I was looking for. (The Gold banded ones). I will let my friends know of your web site and I hope to push some business your way. Because I know, there's no question that I will be a return customer!
Damn now thats what I call service. I am impressed with the speed of your company. Thank you
excellent service!!!!!!! excellent to do business with....thanks
Received the Humidor yesterday and was absolutely wrapped with the box and how fast the shipping was. THANKYOU
I will be back to buy more Henry Clay cigars and other things. They were perfect, I opened the bag and lit one up, and it was like heaven.
Is there anything above excellent for service abillity. If so your company deserves it. Thank you for wonderfull service. I look forward to buying from you again in the future.
I was able to chat with a rep. (in this case, Allison) who cancelled my order (due to personal conflicts - not anything to do with Neptune) right on this spot. This has to be the quickest and easiest communcation with a product rep. ever! Amazing. In a world used to instant gratification, Neptune's support has got it down. Thanks a ton Allison!
Answered all my questions. Excellent service!!!
Just wanted to thank you for your prompt service and your great cigars. Customer service is high on my list when doing business with a company. You haven't failed me!
I've received my order. It's great! Thanks very much - I've already enjoyed a couple and will return again for some more.
Outstanding service folks - think you could teach the UK business sector a thing or two.
Just to let you know that my cigars have now arrived, I'm well impressed with the delivery time. The cigars look in great condition.
I received my order today. The packing was great and the delivery was quick. I hope to do business with you in the future and I'll tell my friends.
Received the cigars yesterday - very quick! Excellent service.
I received my humidor today... it took only 5 days INCLUDING weekends!!! Since I'm in Canada I was expection at least 2 weeks!!! Incredible service THANK YOU!
I just received my second order. Thanks for the quick shipping and the quality of the cigars are AWESOME. I look forward to placing more orders with you on a regular basis...please keep up the GREAT JOB you do.
Just wanted to let you know that I got the humidor today. And I also wanted to thank you again for your time and how much I appreciate the excellent Customer Service. I've recommended your site to a few other people who are into cigars.
Great support help! Very positive experience.
Your agent is outstanding. In an era of customer service saving companies, you guys are well positioned. Very helpful. I greatly appreciate knowing I can buy from your company with total faith. Thank you.
Very nice and quick, I was impressed!
I continue to be very pleased with Neptune custmore service.
I have to say that I love your website easy to use and my orders are alway shipped out fast. All the other companies that I used would take to long to ship out. Needless to say I do not use them anymore.
Excellent service all the time..Thanks
Very helpful in helping me understand the differences in the cigars I like and in branching out into others with similar tastes.
Received my order yesterday, everything fantastic. The quality of the cigars are second to none and packaging great. Keep up the good work.
Top-notch service and quick!
Excellent! I used the chat service to get an answer to a back order issue. I was not expecting my order to be change while I was talking to LUZ. I have to say that the chat program is a very good idea and service.
The cigars and humidor I ordered arrived today in great shape. Thanks for your help, service and the great products you offer.
Clear, concise, friendly and I got what I needed and wanted.
just leaving some feedback...i placed an order to test you guys out and am definitely satisfied...you have gained a new customer. i'm very pleased. thanks.
have been extremely pleased with the service that I have received from Neptune Cigar efficient, fast and helpful. You have gained a loyal customer and I dont even smoke!
I have already enjoyed some of the ordered cigars and I was very pleased with the quality, and also the service over all. I will recomend you to all my cigar friends and I will also return to you as soon I need a refill of my humidor.
just a big thankyou for your good service great cigars and a happy new year to you all.
First Class customer service so far. Thankyou again
Luz was very helpful and courteous and provided me with the best possible resolution to my concern. Great job! Keep up the good work!
I ordered Fri Dec 8th and received it early afternoon on the 11th! Fantastic! I love the website, easy to navigate. I looked at a lot of sites before I chose Neptune. I buy as a gift, it's challenging to buy for someone else and your information is so helpful. Thank you for making it possible for customers to create their own sampler, it's fun to do, trying to find that one cigar that will make him go...mmmmm
Just wanted to say how pleased I am with Neptune...great website, cigars in stock, and fast shipment.
Thanks to Allison for her help and thanks to you all for an excellent service and great cigars, you are a world class company.
My order arrived today and I wanted you to know that I am very happy with the (empty) cigar boxes. Great selection and great packing too !
Luz answered all of my questions that I "thought" I had the answers to and corrected me with genuine insight why I was wrong..I appreciated the candor and discussion, particularly on my humidor, aging cigars and brands of cigars that would fit my needs...I am a novice at "collecting cigars" after being a long life smoker of the cheap store bought ones...Please do not discontinue this service...it was immeasurable help to me! You have my promise we will conduct commerce predicated on Luz's conversation and in addition, the ready response I had back to another email to your site from yesterday...Oh, your site is very navigable (is that a word?) and user friendly....
As my wife and i have just given birth to our first baby boy i can't think of a better way of celebrating than smoking a nice, quality cigar from Neptune. Merry Christmas to all at Neptune Cigars from all us happy brits who appreciate good service.
ordered on Friday....they shipped on Friday......they arrived on Monday........it does not get any better than that. I hope the cigars are as good as the service..... Thanks
Wow! Excellent service! Cigars arrived in perfect, mouth-watering condition! You have a customer for life!
Thanks for your continued prompt srevice and fresh cigars.
Quick, courtious, generous, understanding and kind. I wish more business would work this way!
You guys kick ass! Thanks for all your great service, as I am enjoying your assistance in providing me with an even better way to somewhat "unwind" during my downtime, out here in Iraq. Thanks!
Good info and very nice to chat with. A wonderful addition to a well built website and great pricing.