Outstanding service folks - think you could teach the UK business sector a thing or two.
Just to let you know that my cigars have now arrived, I'm well impressed with the delivery time. The cigars look in great condition.
I received my order today. The packing was great and the delivery was quick. I hope to do business with you in the future and I'll tell my friends.
Received the cigars yesterday - very quick! Excellent service.
I received my humidor today... it took only 5 days INCLUDING weekends!!! Since I'm in Canada I was expection at least 2 weeks!!! Incredible service THANK YOU!
I just received my second order. Thanks for the quick shipping and the quality of the cigars are AWESOME. I look forward to placing more orders with you on a regular basis...please keep up the GREAT JOB you do.
Just wanted to let you know that I got the humidor today. And I also wanted to thank you again for your time and how much I appreciate the excellent Customer Service. I've recommended your site to a few other people who are into cigars.
Great support help! Very positive experience.
Your agent is outstanding. In an era of customer service saving companies, you guys are well positioned. Very helpful. I greatly appreciate knowing I can buy from your company with total faith. Thank you.
Very nice and quick, I was impressed!
I continue to be very pleased with Neptune custmore service.
I have to say that I love your website easy to use and my orders are alway shipped out fast. All the other companies that I used would take to long to ship out. Needless to say I do not use them anymore.
Excellent service all the time..Thanks
Very helpful in helping me understand the differences in the cigars I like and in branching out into others with similar tastes.
Received my order yesterday, everything fantastic. The quality of the cigars are second to none and packaging great. Keep up the good work.
Top-notch service and quick!
Excellent! I used the chat service to get an answer to a back order issue. I was not expecting my order to be change while I was talking to LUZ. I have to say that the chat program is a very good idea and service.
The cigars and humidor I ordered arrived today in great shape. Thanks for your help, service and the great products you offer.
Clear, concise, friendly and I got what I needed and wanted.
just leaving some feedback...i placed an order to test you guys out and am definitely satisfied...you have gained a new customer. i'm very pleased. thanks.
have been extremely pleased with the service that I have received from Neptune Cigar efficient, fast and helpful. You have gained a loyal customer and I dont even smoke!
I have already enjoyed some of the ordered cigars and I was very pleased with the quality, and also the service over all. I will recomend you to all my cigar friends and I will also return to you as soon I need a refill of my humidor.
just a big thankyou for your good service great cigars and a happy new year to you all.
First Class customer service so far. Thankyou again
Luz was very helpful and courteous and provided me with the best possible resolution to my concern. Great job! Keep up the good work!
I ordered Fri Dec 8th and received it early afternoon on the 11th! Fantastic! I love the website, easy to navigate. I looked at a lot of sites before I chose Neptune. I buy as a gift, it's challenging to buy for someone else and your information is so helpful. Thank you for making it possible for customers to create their own sampler, it's fun to do, trying to find that one cigar that will make him go...mmmmm
Just wanted to say how pleased I am with Neptune...great website, cigars in stock, and fast shipment.
Thanks to Allison for her help and thanks to you all for an excellent service and great cigars, you are a world class company.
My order arrived today and I wanted you to know that I am very happy with the (empty) cigar boxes. Great selection and great packing too !
Luz answered all of my questions that I "thought" I had the answers to and corrected me with genuine insight why I was wrong..I appreciated the candor and discussion, particularly on my humidor, aging cigars and brands of cigars that would fit my needs...I am a novice at "collecting cigars" after being a long life smoker of the cheap store bought ones...Please do not discontinue this service...it was immeasurable help to me! You have my promise we will conduct commerce predicated on Luz's conversation and in addition, the ready response I had back to another email to your site from yesterday...Oh, your site is very navigable (is that a word?) and user friendly....
As my wife and i have just given birth to our first baby boy i can't think of a better way of celebrating than smoking a nice, quality cigar from Neptune. Merry Christmas to all at Neptune Cigars from all us happy brits who appreciate good service.
ordered on Friday....they shipped on Friday......they arrived on Monday........it does not get any better than that. I hope the cigars are as good as the service..... Thanks
Wow! Excellent service! Cigars arrived in perfect, mouth-watering condition! You have a customer for life!
Thanks for your continued prompt srevice and fresh cigars.
Quick, courtious, generous, understanding and kind. I wish more business would work this way!
You guys kick ass! Thanks for all your great service, as I am enjoying your assistance in providing me with an even better way to somewhat "unwind" during my downtime, out here in Iraq. Thanks!
Good info and very nice to chat with. A wonderful addition to a well built website and great pricing.
You guys and gals make some fantastic cigars!!! Thank you.
Was very impressed with the live chat help that you site gives.It is very helpful. And has help me figure out what I want to order now.I will be putting your site in my favorites.
I received the lighter today thank you very much for your help I also put your web page in my Favorites cause this was my second order and I was happy with the order. Thank you again.
Thanks again, service like this is what brings a customer back and makes me want to buy from your site.
Thank you very much for all the great cigars! I've told several friends about neptune and they will be ordering cigars soon if they haven't already! I will continue to have my friends in Ca. and Az. order exclusivly thru you! You are a great company.
The live person i was chatting with knew the answers to all of my questions and allowed the process of ordering my items to run very smooth. The "live assistance" is a very good idea for every website. I will be visiting very soon!
You all the THE BEST designed web site on the Net! It's a fantastic idea to allow folks to search, and build their own samplers.
I have not yet found a company who handle their customers so well no matter how small.
The parcel service just delivered my order early on TUE morning. The package arrived in excellent condition and the item is really impressive, as advertised. -- The only problem is that this ashtray is so nice I may have to get one for myself if I give this as a present to a friend ... Thanks for your excellent service.
Received the box yesterday, and the cigars look great!! I appreciate your help, and your company should be a guide to other on-line retailers on how to keep a customer. See you next order,
Your order processing and shipping is awesome. Really fast. Great website. Thank you.
love your site..great cigars at a great value
You were highly recommended by some of my fellow soldiers who are also cigar enthusiasts serving here in Iraq. Thanks for supporting our troops!