Just a quick note to say a huge thank you for such a great service, as usual. I wish I had ordered the Grab bags in the past, I am very pleased with them...
Thanks again, to you and all at Neptune.
Hi Guys , just got my first order from you and wanted to just shoot you a quick note to say thank you cigars were packaged perfectly & shipping was super fast I will not only order again but i will tell everyone i know that they should be buying from you Thanks again Ian
Ordered to APO address and arrived within a week. Humidor was packaged very well and arrived unharmed. Each sampler was in its own storage with gel pack. Cutter came in a sturdy case with foam insert. Smoke rings are just a bonus, very impressed overall. Will definitely order again once these are smoked.
Hi all, A couple of weeks ago I ordered some Xikar HC Salomons from Neptune and used the guest checkout option. My first order with you all.. My two boxes came to me well packed and ahead of schedule. The cigars are great. Now I have created an account and will likely be a returning customer again and again, because of the great first impression you have made upon me. Great job! I found your website in search of hard to find cigars and you had stock, as well. Thanks again.
thanks for a very good service, the cigars are in toporder regards Leo Olsen australia
Wow, I was pretty mad, but this sign of customer service is outstanding. Thank you so much for trying to fix the problem. I understand the APO area is hard to get things there fast, but the fact you are willing to solve the solution is outstanding. Thank you for understanding. Because of this I am most definately going to remain a loyal customer.
Got the package. once again thanks a lot for your help and I repeat: YOU GUYS ARE THE BEST!
I just wanted to say I have ordered from Neptune Cigars three times and each time I have been impressed with the speed and care taken in shipping. Your excellent customer service combined with eide selection and cometetive pricing makes doing business with neptune a real pleasure.
Well I came across your trouble shooting tips page on the web just before I was about ready to give up and try to find someone to service my Rocky Patel branded lighter. I'm SO glad I did. The last tip on the list, checking the flame adjustment was all i needed to do to get my lighter working again. Thank you so much for publishing those tips. I also learned from the list that I'm to bleed the lighter when it is in its vertical and upright position. I was bleeding it in the inverted position, the same position used to refill it.
After my last order I couldn't be happier with the service or quality. Just wish I had found your site sooner, the last place I ordered a humidor from I've been waiting two weeks for it to ship and cant get any response from them on it.
Thanks for continuing to carry great cigars at great prices. My ship is grateful too, you are helping us make it through deployment.
I have been a customer of your store for only a short time now and already it is one of my favorite places to shop at.The customer service at your store is excellent,superior to any other cigar store that I have shopped at in Miami.The selection you have there is far better than any other place around,also,I have to praise your staff,they have always provided me with excellent customer service and vast knowledge on the products in your store.It is always a great pleasure shopping at Neptune.Thankyou!!...
I received your package to return the lighter pre-paid. I must say, I am so humbled by your understanding and kindness. Your customer service is beyond excellent. I will always buy my lighters from you.
Your customer service is top notch (from the phone calls to the emails).
I will be ordering from you guys again :-)
I must share my incredibly positive customer service experience with you. Being able to interact with a knowledgable, competent and pleasant customer service rep is PRICELESS! Thank you so much for you service. I was motivated to write this note by the unbelievable service I received, and by all of the extra time I had on my hands since the issue with my order was almost immediately resolved. Thank you
I received the two boxes of cigars I had ordered. They are fresh and fantastic. I love to order from you guy's.
Dear Neptune cigars!
Yesterday my cigars arrived in perfect condition. I am impressed!...I have ordered cigars from other websites before and you guys are in a complete different leage!!! The cigar market of Denmark is small, dry, bad stored and very expensive cigars. The american market is quite something else. We plan for a trip to Florida next X-mas. I'll drop by your store in Miami!
Thank you. Cigars arrived with no issues. Fresh and correct! We’ll do more business...I like your service, cigar inventory and availability.
Just got home from visiting your store in S.Dixie Hwy... Just wanted to commend you on your environment, expertise and friendliness of your staff. My friend will continue ordering via the Internet. I will certainly return sometime this week with friends aficionados.
Just getting in touch to say thank you for your prompt service. The cigars arrived very quickly all the way to Australia and in excellent condition. I've just placed my second order...so keep up the good work
Just recieved my order of Camacho Corojo cigars. Thank you for again exceeding my expectations. Nice job!
Hi, i just received my cigars in the UK. Very happy whith your service I will be your customer in future. My favourite cigars arrive very well sealed, and I'm very pleased with. I have no words!!! tks,till next time, best wishes!
Thank you Sir! I wish every business had top notch customer service like Neptune cigars! And you can quote me on that.
I just wanted to thank you for the excellent service and quality of cigars I have received from Neptune over the years. Alyssa is always friendly, helpful and quick! I dont think I have ever once had to return a batch of cigars for lack of quality. They are always exceptional. I am very impressed with your quality of service and would never think of ordering cigars from anyone else. Thank you again!
I just wanted to let you know how much I appreciate Neptune. Great service, great cigars, good prices, good delivery.
Hello , I received my cigars, very well packed, so yeah it was a pleasure to do business with you. Am definitely looking forward to buy some cigars in future.
Hi, Want to let you know that you guys are the best! I order Wednesday (before Thanksgiving) product arrives Monday, packaged nicely, how sweet is that? Thanks again for your wonderful service.
I got my order yesterday and I'm VERY PLEASED with it. Keep up the outstanding work over there. Please say hi to all you guys over there. God bless you all!!
I just wanted to say awesome job on getting my order here. I had ordered 5 Perdomo’s Champagne 10th Anniversay cigars from [xxxx] and they were backordered for 10 days and still didn’t tell me they couldn’t get any. I decided to give you guys a try. Not only did you have them but in a nice sampler pack. Not to mention I got them here in 2 days nice and warm! Great job and you definitely have a brand new, happy and loyal customer!
You guys are the best ... no kidding.
Thank you so much for the personal assistance in this matter. Its people like you that make Neptune the reason you were recommended. Thanks again
Hi folks, I purchased 2 boxes and a few singles a little while back. I was very please with everything, service, speed and quality... I intend to shop with Neptune again in the future and refer friends as well. Thanks much.
Thanks Neptune, I've traveled around the world and your team is one of the best.
You guys are always so great to deal with. Thanks so much.
What a great find Neptune has been! The info here and pictures of the sticks have helped a ton I just received my first shipment and look forward to a post-dinner smoke. Thank you!! I have already told a couple of friends about you. Keep up the good work!
YOU GUYS R AMAZING!!! I PLACED AN ORDER FRIDAY MAY 6TH & IT WAS AT MY DOOR MONDAY MAY 9TH!! I WILL NEVER ORDER CIGARS ONLINE FROM ANYONE ELSE!!! THANK YOU, MARTY SALYERS
Thank you for the E-mail. This is why I will continue to do bossiness with you. I have just started smoking cigars and we have recently started a cigar club here. I'm a US Marine serving in Afghanistan. I will spread the word about your company and the honesty that your business has. I look forward to placing more orders with you in the near future.
This is the only Cigar Company I deal with and you guys (and girls) do great!
I am totally satisfied on how you do business.
You guys have the best customer service of all the cigar companies I have ever ordered from. I will keep all my business here. Thank you.
I just received my order, and I would like to thank you very much for such a prompt shipment and extra attention!
I had a chance to take a look at the cigars, and I found little humidification baggies in packages with those. That is ingenious! Those humidifiers seemed to keep cigars in a tip-top shape during the shipping, and I can't express how much I appreciate you taking extra time and care to pack your product this well. This means that I don’t necessarily have to spend much more extra wait time for the cigars to “adjust” and “recuperate” before I can enjoy them. Thank you.
My son in law received the cigars in time for his Birthday, as promised. He thought they were a wonderful choice. Thanks so much for your help in selecting them and your efficient handling of them.
I will not hesitate to recommend your firm.
Thank you so very much for straightening out my order for me, and so quickly! Neptune already had me as a customer for life with its low prices and quick shipping but the customer service is the shining star, for sure.
Great job with my order. Great service, fast shipping, and well packaged. You've definatley gained a repeat customer.
I will be sure to mention your curteous & prompt reply at next weeks' mtg. of my cigar buddies.
We sit on my patio with single malts, cognacs & exchange cigars with each other. I'm retired,
so the guys depend on me to find the best deals (in store or online). With all our different "tastes",
we want a good selection at a great price with good customer service. Neptune keep it up !!
Thank you very much for supporting me, your customer, in my issue. I have always given you great reviews and appreciate the personalized care that I receive when ordering from Neptune Cigar. That may sound corny, but it is why I keep coming back.
This was the first time ordering cigars from Neptune and I have to say I am very impressed. The UPS shipping was great and worth every penny. The packaging was awesome. The small Xikar humi-pouches are a nice touch. I used to work in a cigar shop so I know how to pick cigars and I was worried I wouldn't be happy, but the singles you sent look, feel and smell fantastic. This could not have been easier because your website is also top-shelf. I can't wait to smoke these and buy some more and Neptune will be my first stop! Keep up the good work.
...we love your cigars! Please keep up the good quality!!
Just wanted to say Thank You for shipping my order so fast and it came in beautiful condition. My husband is going to be so excited and shocked for our Anniversary. Thank you again for helping me with such a great gift. I will be ordering again soon!
Hi just got my order today and everything was great,i think its my 4th order with neptune and all where 100% and the cigars were in tip top condition,your site has just got better over the last year.The choice of brands now is vast to say the lest and i personally think service is very quick ever here to Ireland where we can't get 90% of the brands you stock.I haven't a bad word to say about your shop your service and i'm sure the people who work there,i just wanna say thanks for the good work.
I received my order and everything was great.