Neptune Cigars

Fresh Cigars, Lowest Prices and Outstanding Customer Service

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TESTIMONIALS

This is something new to me and I really like the idea of actually being able to talk with someone and getting more info excellent Idea. I wish more companies would do this. Thank you for your dedication to the customer.
Samurai                                                                                             
12/18/2003
Thanks Luz! I know nothing about cigars and was looking for my wife. I was going broke buying Ashtons for her. Luz was a huge help sorting out the brands and humidors for me.
John C                                                                                              
12/18/2003
The help I've been given by Luz and Chris is great and can say nothing bad about the whole procedure from start to finish.
Nigel J.                                                                                            
12/17/2003
Excellent. Luz answered my questions completely and courteously - will visit the site again!
Beth                                                                                                
12/17/2003
Very good. Prompt, friendly and professional. Thank you
Jon P.                                                                                              
12/15/2003
Great quality cigars at an affordable price!!! Happy holidays to all your staff.
Reid B.                                                                                             
12/10/2003
Excellent. Even more convenient than a phone call.
Thomas M.                                                                                           
12/09/2003
Nice and easy. I went to many sites and this is the best. Thank you.
Suz S.                                                                                              
12/09/2003
Thank you for helping me out with one of my Christmas gifts.  I'm sure that my brother-in-law will appreciate them as much as I enjoyed finding them for him especially with a nice and helpful person.
Diana M.                                                                                            
12/03/2003
Thanks again! Excellent customer service on the chat line too
Nathan K.                                                                                           
12/03/2003
Excellent web site. Fast, intuitive, attractive.
Stephen H.                                                                                          
12/02/2003
That was great. I am really glad instant messenger was so personal and I was taken care of. Thanks Luz
Drew L.                                                                                             
12/01/2003
Thank you for your response!  It is a great to see this sort of customer service and it is appreciated.
Bill H.                                                                                             
11/27/2003
Dear Luz, you are part of one of the most reactive customer services I've ever dealt with..... Thanks!!
Max D.                                                                                              
11/26/2003
I am just finishing the last of my Neptune 8 cigar sampler. I am really impressed. I hesitated to order the Neptune cigars as they were lower priced and I assumed would be of lower quality. Well, I couldn't have been more wrong. They are as good as any cigar I have ever smoked. Fresh, smooth, and full bodied. You have a new fan.
T.B.                                                                                                
11/26/2003
Luz & Chris, you guys are great. Thank you. Will definitely recommend your site.
Tristan                                                                                             
11/25/2003
I had issues with placing an order, the support staff provided excellent service and walked me through the process.
Erik                                                                                                
11/22/2003
Very friendly and amiable. Good advice and discussion
Roman                                                                                               
11/20/2003
Chris was very knowledgeable, helpful, and a very nice person. Chris was not pushy; he answered my questions quickly and accurately. I love the way you have the help on this web site. Very nice indeed. I will do business with you. I will also ensure all my friend and associates do as well.
Joel                                                                                                
11/19/2003
Great concept and service.
Toby                                                                                                
11/19/2003
Luz walked me through the important steps to getting my order finished, Great service.
Brian A.                                                                                            
11/14/2003
Helped explain a few terms that I was unfamiliar with. Make gift recommendations. Made purchase as a result. Great help!
Lorinda                                                                                             
11/13/2003
Luz was straight and to the point.
Al F.                                                                                               
11/12/2003
I just received my order from you and I am very impressed with the time line of order to arrival at my door.  Additionally, it shows that a certain amount of care was taken in the packaging of the product. Thanks, you have a great e business -  a lot of people on the net could learn a thing or two from you.
William M.                                                                                          
11/12/2003
Great idea, Luz was a great help and gave a lot of good insight
Chris                                                                                               
11/04/2003
Just want to say thank you for wonderful customer satisfaction dedication, I am actually extremely happy dealing with your company. Great work, keep improving.
Walid M.                                                                                            
11/03/2003
I received exceptional service and will order this way again. Chris was both helpful and informative. Thanks
Jay.                                                                                                
11/03/2003
I think allowing customers who visit your site to make their own sampler packs is an outstanding idea! Being new to cigars it's a wonderful thing to see.
Kevin                                                                                               
10/30/2003
Luz was very courteous and prompt with her responses. She was a pleasure to deal with. I applaud you having this functionality on your website. Thanks!
Ian                                                                                                 
10/17/2003
First time I've used the live help. All I can say is excellent service.
Jeff S.                                                                                             
10/10/2003
Easy , good way to do biz.
Jerry S.                                                                                            
10/02/2003
Just a little note to tell you how much I enjoyed dealing with you guys. The ease of your online ordering and prompt shipping made it a real pleasure to purchase product from you. Keep up the good work and Im sure Ill be back again soon. Thank you.
Jeffrey L.                                                                                          
10/02/2003
Great service, great system. I also really appreciate the email letting me know there was a problem so that I could get it resolved right away.
Rick S.                                                                                             
10/01/2003
It was excellent getting chat with luz. She told me everything i needed to know.
Yun                                                                                                 
10/01/2003
This is a GREAT service, I wish more sites offered "chatting" services. Wonderful!!!
Becky                                                                                               
10/01/2003
Last week I ordered two of the Nibo-V.I.P. lighters from you and I received them today. The shipping and packaging was excellent and I must commend you for great service. Now, I liked the lighters so much, I ordered three more today.
Rich B.                                                                                             
09/29/2003
Selling is not everything , you depend on your customers , they like to be treated with respect --this you do masterfully - just leting you know someone appreciates your efforts.
Ken B.                                                                                              
09/27/2003
Thank you for your understanding and continued great service.
J. M.                                                                                               
09/24/2003
Excellent. Chris was amazing and made me comfortable in asking so many questions regarding a present I wanted to buy for my husband. Chris helped so much! Made my choices easy and informed. We will be back to order from you all again! I also wanted to say this live chat thing is the best thing going for clueless people like myself in regards to cigars! It really made the difference in my ability to order and brought me back to order from you all.
Amanda                                                                                              
09/22/2003
Excellent. This is a great feature, i was very impressed with your service.
Kevin                                                                                               
09/19/2003
Excellent. Very good service, definitly coming back
Todd                                                                                                
09/19/2003
I absolutely love being able to order online this quickly w/your company. I am new to cigars and your web site has been very instrumental to me. Thanks again for the great smokes!
John M.                                                                                             
09/15/2003
I received my order - the travel humidor - in good condition on Friday. I want to let you know that I am very pleased with its quality, and with the timeliness of its arrival. thank you!
Ceci S.                                                                                             
09/15/2003
Thank you very much for the price adjustment, I am very pleased with the service I received from your website. I can assure you that you have a ensured a returning shopper.
Andy P.                                                                                             
09/10/2003
Very informative. Answered all my questions
Betsy S.                                                                                            
09/04/2003
... outstanding. Keep on treating your customers that way. Regards, LB
Ladislaus                                                                                           
09/02/2003
Excellent. Chris was good in providing me the right information that i needed. -Amer
Amer H.                                                                                             
09/02/2003
Just to let you know that my recent order got through to me safely, yesterday. I'll have to order another soon.
Paul S.                                                                                             
09/02/2003
Thanks for getting back to me so quickly. Your on-line customer service like your cigars is outstanding.
Paul H.                                                                                             
08/27/2003
Just received my first order from Neptune and felt compelled to write and say you guys (and gals?) rock! Fast shipping, great customer service and excellent product. I am a relative newcomer to cigars and I currently ordering online from various vendors to try out their service, so far Neptune is #1. I particularly like the personal sampler configurator, great for someone like myself who is at the "try everything" stage. Keep up the good work!
Bruce L.                                                                                            
08/22/2003
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