Just want to say thank you for wonderful customer satisfaction dedication, I am actually extremely happy dealing with your company. Great work, keep improving.

I received exceptional service and will order this way again. Chris was both helpful and informative. Thanks

I think allowing customers who visit your site to make their own sampler packs is an outstanding idea! Being new to cigars it's a wonderful thing to see.

Luz was very courteous and prompt with her responses. She was a pleasure to deal with. I applaud you having this functionality on your website. Thanks!

First time I've used the live help. All I can say is excellent service.

Easy , good way to do biz.

Just a little note to tell you how much I enjoyed dealing with you guys. The ease of your online ordering and prompt shipping made it a real pleasure to purchase product from you. Keep up the good work and Im sure Ill be back again soon. Thank you.

Great service, great system. I also really appreciate the email letting me know there was a problem so that I could get it resolved right away.

It was excellent getting chat with luz. She told me everything i needed to know.

This is a GREAT service, I wish more sites offered "chatting" services. Wonderful!!!

Last week I ordered two of the Nibo-V.I.P. lighters from you and I received them today. The shipping and packaging was excellent and I must commend you for great service. Now, I liked the lighters so much, I ordered three more today.

Selling is not everything , you depend on your customers , they like to be treated with respect --this you do masterfully - just leting you know someone appreciates your efforts.

Thank you for your understanding and continued great service.

Excellent. Chris was amazing and made me comfortable in asking so many questions regarding a present I wanted to buy for my husband. Chris helped so much! Made my choices easy and informed. We will be back to order from you all again! I also wanted to say this live chat thing is the best thing going for clueless people like myself in regards to cigars! It really made the difference in my ability to order and brought me back to order from you all.

Excellent. This is a great feature, i was very impressed with your service.

Excellent. Very good service, definitly coming back

I absolutely love being able to order online this quickly w/your company. I am new to cigars and your web site has been very instrumental to me. Thanks again for the great smokes!

I received my order - the travel humidor - in good condition on Friday. I want to let you know that I am very pleased with its quality, and with the timeliness of its arrival. thank you!

Thank you very much for the price adjustment, I am very pleased with the service I received from your website. I can assure you that you have a ensured a returning shopper.

Very informative. Answered all my questions

... outstanding. Keep on treating your customers that way. Regards, LB

Excellent. Chris was good in providing me the right information that i needed. -Amer

Just to let you know that my recent order got through to me safely, yesterday. I'll have to order another soon.

Thanks for getting back to me so quickly. Your on-line customer service like your cigars is outstanding.

Just received my first order from Neptune and felt compelled to write and say you guys (and gals?) rock! Fast shipping, great customer service and excellent product. I am a relative newcomer to cigars and I currently ordering online from various vendors to try out their service, so far Neptune is #1. I particularly like the personal sampler configurator, great for someone like myself who is at the "try everything" stage. Keep up the good work!

Excellent. Very straight forward. Answered exactly what I wanted to know. Keep up the good work.

Love the Web page. Very excited to keep my stock of stogies fresh. Love the idea of making my own sampler!

Excellent. Very nice person. Keep doing the good job. Thanks again Luz.. Pierre.

Excellent. Luz is the best!!!!!!!!!! He helped me and your Company might gain much more Customers.

Thank you so very much for your immediate assistance, especially making it possible for the gift to arrive on time. I cannot think of any other company I have dealt with on line that immediately not only corrected a problem so quickly, but provided adjustments in shipping for the customer's personal need. If I had to select a company that headed a list of rating Customer Service, Neptune Cigars, Inc. would be at the very TOP of the list.

I placed an order with T... Cigar on July 26, which supposedly shipped July 30. I still don't have it. I ordered from you on July 30 and received my shipment on August 2. WOW!!! YOU ARE GREAT. Who do you think I will be ordering from in the future? I bought your "strength tester" cigar sampler. The original Titanide was incredible. It was smooth, mellow and flavorful from the first puff to the last. A great smoke. Thanks for a great cigar and outstanding service.

Excellent. Iwas very happy to get an answer to my question right away.

Thanks for being so precise on information, unlike previous companies I have used!

Excellent. All aspects were excellent. could not ask for improvement any where

You guys are awesome! Thanks for shipping to APO/FPO and supporting our troops. This is my third order, this one being placed for one of my friends... I hope he'll stop smoking my cigars once he's got his own! Keep up the great service and free shipping offers, and see if you can get some Arturo Fuentes on your list! Thanks,

So far, so good! I absolutely love the "pick-it-yourself" sampler feature. Prior, I had no other choice but to take the hour-long bus ride into the city to hand pick my cigars from the nearest reputable shop. Hopefully I'll be satisfied enough to stay in business with you.