Very polite person. Takes care of his customers.
I really enjoy the quality of your cigars, the great prices, and the quick delivery.
I love your website and want to thank you for letting me be part of your family.
I have been really satisfied with all my purchases I have made with you... Thank you very much and please keep up the great work!
Thanks for the help! Answered all of my questions and gave suggestions! I am a newly found cigar lover and want to do it legally in the U.S. so with the help Chris just gave me, I have found my online store!! Neptune. Thanks!
Great customer service!!!!
Thanks for your professionalism - good business.
Jean Christophe E.
Great way to find the information needed for an uneducated cigar smoker, thanks
Chris is very resourceful and response-able. I doubt it is just a program, but I am now sure Chris is a human. Thanks for your sharing as well, Chris.
Excellent service as always.
Very knowledgeable about what I have found is a rare cigar. I appreciate the help.
Just received the silver bullet punch! You guys sure are fast as a bullet! It has been a pleasure to do business with you and your company. You have me as a permanent customer.
Love your site!
I love shopping from you guys because great service and fresh cigars that you guys sell.
Third time back to Neptune. Great selection and super fast shipping. Keep up the good work.
Give Chris a raise or he will put on his Rugby Union boots and trample you guys just like the French do to the Aussies in the rucks!!!!!!
Thanks for your great customer service and help!
Chris is the man. He helped me with everything I need to know. Promote him. Give him a raise. He was the most helpful ever.
I wanted to take this opportunity to thank you again for your help in our Make-A-Wish Fundraiser this year. The evening was a wonderful success and your help was a great part in it. We had about 120 people this year from around the U.S. and raised an all time high if $13,000 for the foundation. With that we will able to grant several wishes for some very deserving kids! While this note understates it, please know I deeply appreciate your joining our effort in such a meaningful cause. Thank you very much.
I just received your voicemail about tracking down a replacement for my defective hygrometer. Thank you very much for such a quick reply! I'm so happy to hear that you have a few extras and that I can work directly with you. I purchased the humidor for my husband and I'm more than confident in purchasing additional merchandise from you in the future, especially with your way of handling this situation. Thanks!
My NATO fellow Officers love these (Neptune) Cigars. We are stationed in London and appreciate your service. Thanks.
The service was very good. To be able to give online service to customers immediately, makes me want to buy products from you.
What can I say? It is an excellent way of doing business.
Luz was very professional and answered my questions with detail. She was most certainly helpful. Thanks Luz!!! The live chat is an excellent benefit!
The agent was just great, very helpful and made my decision. Thanks.
Chris is patient and thorough, represents Neptune brilliantly.
Always Excellent, A great service at a great price. Many Thanks.
ExcellentNice job, good service and good cigars, will be in touch.
Excellent, outstanding, no complaints.
Wow, that's good service Chris, didn't think I could catch you before shipment. I think you have a great website. I was impressed that I could check a cigar by the strength which is important to me. I'm sure I will be doing more business with you. Thanks for your help.
Hey, I just wanted to let you know that I received my order VERY fast. I am also very pleased with the quality of product that you shipped to me and with the packaging quality of the shipping. You all have done a very good job. I will DEFINATELY be ordering from you again.
I appreciated receiving an immediate response. This was much easier & faster than dialling a number & waiting for the next available operator. Thank you for the convenience.
What an excellent idea to offer your customers live help. I had no clue what to look for and the operator was very helpful.
A totally new shopping concept to me and I thought it was excellent. More retailers should adopt this approach. I chatted to a person called Luz whom I found extremely helpful. I will use Neptune again.
Luz was very knowledgeable and friendly when answering my questions. I work in a customer satisfaction industry and this was top notch!
I am just sending this email to confirm that I received the lighter. I would like to say thank you for your quick delivery, I would recommend your site to all my associates it was a pleasure doing business with you.
Thanks again for all your help. I'll be a regular customer. I can't imagine anyones support being any better than yours.
I have received my first sample pack from Neptune Cigar. Super fast delivery, excellent product. I was amazed how easy it was to find what I wanted on your web site. Keep up the great work. Sincerely, A new and loyal customer.
I appreciate the low prices on great quality items. I've ordered once from Neptune, and received a cigar I did not order. The problem was fixed right away and with no hassles. Thank you.
Great pricesgreat service. Very convenient.
This is now the second time I have place an order with Neptune. I will continue to do so, as I have been impressed by your service levels. A special note must be made of Luz, I have been very impressed with the professionalism and level of service.
Your site as well as the quality of the cigars is excellent and I love doing business with you guys. No site out there (or store for that matter), gives more detail and puts more pride in their work. You guys have excellent prices and everything I need. Keep up the great work, will be ordering again very soon! Happy New Years!
It was the best shopping I ever experience. Luz was excellent. Help provided is enormous. I love shopping here. I'm just sad it was for my friend because I don't smoke cigar, but I'm sure I will come here again and will tell everyone about this chat. I LOVE IT. It provided big help and making shopping better and easier. LOVE IT.
I really appreciate being able to have someone that I can chat with at anytime. Excellent customer service! Thanks
Luz was excellent and gave me many pointers being a newbie to cigar smoking. She made sure I had all the accessories needed. Also, she assisted me in my shipment method.
I just want to thank you for shipping to APO addresses. I have been looking for quite some time, and I am glad that I found this site... Once again, thank you!!
Because of the sales person I had (Luz) I hope to visit Neptune many more times! Thank You for great service!!
I just wanted to compliment your company on its website and service. I do a fair bit of shopping on line and I have never been to a website where you can get direct live help. I found this to be a great feature and especially since my internet is dial up. In the past when I have had questions, I have had to log off the computer and call. Then I get back on the computer and sometimes this can take some time. Also, Luz, who helped me, was extremely helpful and was able to answer all my question in a timely manner. And I made some mistakes, but she was able to fix my mistakes. It was a pleasure doing business with your company.
This is something new to me and I really like the idea of actually being able to talk with someone and getting more info excellent Idea. I wish more companies would do this. Thank you for your dedication to the customer.
Thanks Luz! I know nothing about cigars and was looking for my wife. I was going broke buying Ashtons for her. Luz was a huge help sorting out the brands and humidors for me.