Luz was very professional and answered my questions with detail. She was most certainly helpful. Thanks Luz!!! The live chat is an excellent benefit!

The agent was just great, very helpful and made my decision. Thanks.

Chris is patient and thorough, represents Neptune brilliantly.

Always Excellent, A great service at a great price. Many Thanks.

ExcellentNice job, good service and good cigars, will be in touch.

Excellent, outstanding, no complaints.

Wow, that's good service Chris, didn't think I could catch you before shipment. I think you have a great website. I was impressed that I could check a cigar by the strength which is important to me. I'm sure I will be doing more business with you. Thanks for your help.

Hey, I just wanted to let you know that I received my order VERY fast. I am also very pleased with the quality of product that you shipped to me and with the packaging quality of the shipping. You all have done a very good job. I will DEFINATELY be ordering from you again.

I appreciated receiving an immediate response. This was much easier & faster than dialling a number & waiting for the next available operator. Thank you for the convenience.

What an excellent idea to offer your customers live help. I had no clue what to look for and the operator was very helpful.

A totally new shopping concept to me and I thought it was excellent. More retailers should adopt this approach. I chatted to a person called Luz whom I found extremely helpful. I will use Neptune again.

Luz was very knowledgeable and friendly when answering my questions. I work in a customer satisfaction industry and this was top notch!

I am just sending this email to confirm that I received the lighter.  I would like to say thank you for your quick delivery, I would recommend your site to all my associates it was a pleasure doing business with you.

Thanks again for all your help. I'll be a regular customer. I can't imagine anyones support being any better than yours.

I have received my first sample pack from Neptune Cigar. Super fast delivery, excellent product. I was amazed how easy it was to find what I wanted on your web site. Keep up the great work. Sincerely, A new and loyal customer.

I appreciate the low prices on great quality items. I've ordered once from Neptune, and received a cigar I did not order. The problem was fixed right away and with no hassles. Thank you.

Great pricesgreat service. Very convenient.

This is now the second time I have place an order with Neptune. I will continue to do so, as I have been impressed by your service levels. A special note must be made of Luz, I have been very impressed with the professionalism and level of service.

Your site as well as the quality of the cigars is excellent and I love doing business with you guys. No site out there (or store for that matter), gives more detail and puts more pride in their work. You guys have excellent prices and everything I need. Keep up the great work, will be ordering again very soon! Happy New Years!

It was the best shopping I ever experience. Luz was excellent. Help provided is enormous. I love shopping here. I'm just sad it was for my friend because I don't smoke cigar, but I'm sure I will come here again and will tell everyone about this chat. I LOVE IT. It provided big help and making shopping better and easier. LOVE IT.

I really appreciate being able to have someone that I can chat with at anytime. Excellent customer service! Thanks

Luz was excellent and gave me many pointers being a newbie to cigar smoking. She made sure I had all the accessories needed. Also, she assisted me in my shipment method.

I just want to thank you for shipping to APO addresses. I have been looking for quite some time, and I am glad that I found this site... Once again, thank you!!

Because of the sales person I had (Luz) I hope to visit Neptune many more times! Thank You for great service!!

I just wanted to compliment your company on its website and service.  I do a fair bit of shopping on line and I have never been to a website where you can get direct live help.  I found this to be a great feature and especially since my internet is dial up.  In the past when I have had questions, I have had to log off the computer and call.  Then I get back on the computer and sometimes this can take some time.  Also, Luz, who helped me, was extremely helpful and was able to answer all my question in a timely manner.  And I made some mistakes, but she was able to fix my mistakes. It was a pleasure doing business with your company.

This is something new to me and I really like the idea of actually being able to talk with someone and getting more info excellent Idea. I wish more companies would do this. Thank you for your dedication to the customer.

Thanks Luz! I know nothing about cigars and was looking for my wife. I was going broke buying Ashtons for her. Luz was a huge help sorting out the brands and humidors for me.

The help I've been given by Luz and Chris is great and can say nothing bad about the whole procedure from start to finish.

Excellent. Luz answered my questions completely and courteously - will visit the site again!

Very good. Prompt, friendly and professional. Thank you

Great quality cigars at an affordable price!!! Happy holidays to all your staff.

Excellent. Even more convenient than a phone call.

Nice and easy. I went to many sites and this is the best. Thank you.

Thank you for helping me out with one of my Christmas gifts.  I'm sure that my brother-in-law will appreciate them as much as I enjoyed finding them for him especially with a nice and helpful person.

Thanks again! Excellent customer service on the chat line too

Excellent web site. Fast, intuitive, attractive.

That was great. I am really glad instant messenger was so personal and I was taken care of. Thanks Luz

Thank you for your response!  It is a great to see this sort of customer service and it is appreciated.

Dear Luz, you are part of one of the most reactive customer services I've ever dealt with..... Thanks!!

I am just finishing the last of my Neptune 8 cigar sampler. I am really impressed. I hesitated to order the Neptune cigars as they were lower priced and I assumed would be of lower quality. Well, I couldn't have been more wrong. They are as good as any cigar I have ever smoked. Fresh, smooth, and full bodied. You have a new fan.

Luz & Chris, you guys are great. Thank you. Will definitely recommend your site.

I had issues with placing an order, the support staff provided excellent service and walked me through the process.

Very friendly and amiable. Good advice and discussion

Chris was very knowledgeable, helpful, and a very nice person. Chris was not pushy; he answered my questions quickly and accurately. I love the way you have the help on this web site. Very nice indeed. I will do business with you. I will also ensure all my friend and associates do as well.

Great concept and service.

Luz walked me through the important steps to getting my order finished, Great service.

Helped explain a few terms that I was unfamiliar with. Make gift recommendations. Made purchase as a result. Great help!

Luz was straight and to the point.

I just received my order from you and I am very impressed with the time line of order to arrival at my door.  Additionally, it shows that a certain amount of care was taken in the packaging of the product. Thanks, you have a great e business -  a lot of people on the net could learn a thing or two from you.

Great idea, Luz was a great help and gave a lot of good insight