hello there guys. just wanted to let you know how happy i am with you,re service. i placed my order wed night and i got it by Saturday. great job. thanks again
Absolutely incredible service! I placed my order late Monday night and just smoked one of my cigars tonight, Wednesday! I wish I lived in Florida, I'd be there daily. You've got a customer for life! THANK YOU!
Dearest staff at Neptune Cigar, I am a member of the U.S Air Force currently stationed in Europe. My job is full of stress and some days I come home just beat from a hard day. The care you take in sending me cigars that are properly packed, well cared for and ready to smoke when received makes my life just a little bit easier. It reflects greatly upon your company and makes me very happy to continue ordering from you. Today was a remarkably tough day, but thanks to you I am able to sit and enjoy the Alec Bradley Prensado you put in the grab bag I recently purchased. Your dedication to what you do makes it all the easier to stay dedicated to what I do. From the bottom of my heart; thank you so very, very, much. You are truly top of your class.
Just a few words to say that I'm very happy for your excellent sales team and quality of service. And aganin my best regards from a French customer and aficionado...
just like to say thank you very much cigars arrived on time again best place to order cigars online with out a doubt keep up the good work....
Ordering process was easy. Found the exact cigars I love. the price was excellent! I will continue to order specifically and only from you. Thank you for your convenience.
Just want to say thanks for my cigar shipment and the one on the way. I am very pleased with all aspects of my order.
Just wanted to let you know how happy I am to find your site and make a purchase. I was most impressed with the fact that the cigars were packed with a humidification device. I have just made a second purchase and am sure I will be equally pleased. Thank you very much !!!!!
Thanks again for excellent shipping time and enjoy your wonderful weather.
Just wanted you to know that I JUST ordered these cigars a few minutes ago, and they have already shipped!!! I am extremely pleased as I am sure my husband will be, too. Thank you so very much. I do appreciate your extremely fast response.
Thank you again and I have to say, the staff at Neptune’s is amazingly professional, friendly and helpful. My friends here wonder why I do not buy the cigars at store here and I tell them it is because the quality of customer service cannot compare to Neptune.
I love your company!!!!!!!!
Jo Ann M.
you guys have crazy fast order processing and the care in which you guys ship is top notch! thanks for making my first online cigar purchase an awesome. will definitely be back and will refer friends!
Super fast delivery on MY sampler. I really like the fact I can create my own sampler.
Hi Guys Just want to say thanks for the quick delivery of my cigars will def be ordering again from you guys.
I am really impressed with your selection, your website, but most importantly with your customer service and attention to detail. You guys have a very happy and satisfied customer with me and i'll be ordering again from you guys soon.
I would just like to commend Neptune Cigar on your outstanding service and product. I am a soldier in the US Army currently stationed in Germany, and it is so hard to find quality retailers that will ship to APO addresses so that I can order cigars to me here in Europe. I recently ordered a humidor as well as some cigars, and they were shipped here quickly and were packaged beautifully and arrived in perfect condition in no time at all. I am happy that I have found a reliable cigar shop that I can buy from, even though I live on the other side of the world, and I will continue to make purchases from Neptune Cigar!!!
I'm a first time customer and am more than impressed with your product and service. I have used other online vendors (at least 4) in the past and I have to say I've been the most pleased with your company compared to the others.
Thanks again for giving me such a great experience -- I will be back!
Hi I would just like to thank you for my order witch arrived today. The cigars look great (even after customs had them for 3 weeks),and i am looking forward to smoking them. I will be recommending your company to all my friends that smoke ... Happy New Year
I want to thank you for the last batch of cigars. I ordered online and they were at my door in record time. Miami to Maine in four days.I did try one order with another company and it is moving in slow motion. NEVER AGAIN will I stray from what works for me.I thank you for letting me do business with you and the singles I order.I am much more than pleased.
Received my cigars this morning. Very nicely packed! Very fresh! Thanks. You will hear from me in the near future.
I want to thank you for the last batch of cigars. I ordered online and they were at my door in record time. Miami to maine in four days.I did try one order with another company and it is moving in slow motion. NEVER AGAIN will I stray from what works for me.I thank you for letting me do business with you and the singles I order.I am much more than pleased.
Just received my order today, just wanted to say thanks for the outstanding service I received All cigars were in excellent condition when they arrived (one had a slightly damaged wrapper but is still perfectly usable :) ). Thank you for also going the extra mile to make special arrangements to send them to me here in New Zealand. I look forward to shopping with you again.
Hi Neptune,I have placed a few orders of Late. My Humidors are stocked up. Im very satisfied with your service,delivery times and more Important the Cigars. Happy Customer!. Thank you.
Love your site and appreciate the way you take care in packaging the cigars and offer singles at a decent price.
Thank you very much. I really enjoy dealing with your company. Your level of customer service is a large reason why.
Very good seller for international shipping !Large selection of cigar,easy communication,fast shipping and small gesture very significant commercial. Thanks!
I ordered an Illusione make your own sampler on 5 Nov and just received the package today (7 Nov)! I love you! Just sayin'. I know now that I need to take a trip to your superstore in Miami. If this is how well you treat customers via your online site, I can only imagine the service I will get in the store. Thanks so much for such awesome customer service!
Just a quick note to say a huge thank you for such a great service, as usual. I wish I had ordered the Grab bags in the past, I am very pleased with them...
Thanks again, to you and all at Neptune.
Hi Guys , just got my first order from you and wanted to just shoot you a quick note to say thank you cigars were packaged perfectly & shipping was super fast I will not only order again but i will tell everyone i know that they should be buying from you Thanks again Ian
Ordered to APO address and arrived within a week. Humidor was packaged very well and arrived unharmed. Each sampler was in its own storage with gel pack. Cutter came in a sturdy case with foam insert. Smoke rings are just a bonus, very impressed overall. Will definitely order again once these are smoked.
Hi all, A couple of weeks ago I ordered some Xikar HC Salomons from Neptune and used the guest checkout option. My first order with you all.. My two boxes came to me well packed and ahead of schedule. The cigars are great. Now I have created an account and will likely be a returning customer again and again, because of the great first impression you have made upon me. Great job! I found your website in search of hard to find cigars and you had stock, as well. Thanks again.
thanks for a very good service, the cigars are in toporder regards Leo Olsen australia
Wow, I was pretty mad, but this sign of customer service is outstanding. Thank you so much for trying to fix the problem. I understand the APO area is hard to get things there fast, but the fact you are willing to solve the solution is outstanding. Thank you for understanding. Because of this I am most definately going to remain a loyal customer.
Got the package. once again thanks a lot for your help and I repeat: YOU GUYS ARE THE BEST!
I just wanted to say I have ordered from Neptune Cigars three times and each time I have been impressed with the speed and care taken in shipping. Your excellent customer service combined with eide selection and cometetive pricing makes doing business with neptune a real pleasure.
Well I came across your trouble shooting tips page on the web just before I was about ready to give up and try to find someone to service my Rocky Patel branded lighter. I'm SO glad I did. The last tip on the list, checking the flame adjustment was all i needed to do to get my lighter working again. Thank you so much for publishing those tips. I also learned from the list that I'm to bleed the lighter when it is in its vertical and upright position. I was bleeding it in the inverted position, the same position used to refill it.
After my last order I couldn't be happier with the service or quality. Just wish I had found your site sooner, the last place I ordered a humidor from I've been waiting two weeks for it to ship and cant get any response from them on it.
Thanks for continuing to carry great cigars at great prices. My ship is grateful too, you are helping us make it through deployment.
I have been a customer of your store for only a short time now and already it is one of my favorite places to shop at.The customer service at your store is excellent,superior to any other cigar store that I have shopped at in Miami.The selection you have there is far better than any other place around,also,I have to praise your staff,they have always provided me with excellent customer service and vast knowledge on the products in your store.It is always a great pleasure shopping at Neptune.Thankyou!!...
I received your package to return the lighter pre-paid. I must say, I am so humbled by your understanding and kindness. Your customer service is beyond excellent. I will always buy my lighters from you.
Your customer service is top notch (from the phone calls to the emails).
I will be ordering from you guys again :-)
I must share my incredibly positive customer service experience with you. Being able to interact with a knowledgable, competent and pleasant customer service rep is PRICELESS! Thank you so much for you service. I was motivated to write this note by the unbelievable service I received, and by all of the extra time I had on my hands since the issue with my order was almost immediately resolved. Thank you
I received the two boxes of cigars I had ordered. They are fresh and fantastic. I love to order from you guy's.
Dear Neptune cigars!
Yesterday my cigars arrived in perfect condition. I am impressed!...I have ordered cigars from other websites before and you guys are in a complete different leage!!! The cigar market of Denmark is small, dry, bad stored and very expensive cigars. The american market is quite something else. We plan for a trip to Florida next X-mas. I'll drop by your store in Miami!
Thank you. Cigars arrived with no issues. Fresh and correct! We’ll do more business...I like your service, cigar inventory and availability.
Just got home from visiting your store in S.Dixie Hwy... Just wanted to commend you on your environment, expertise and friendliness of your staff. My friend will continue ordering via the Internet. I will certainly return sometime this week with friends aficionados.
Just getting in touch to say thank you for your prompt service. The cigars arrived very quickly all the way to Australia and in excellent condition. I've just placed my second order...so keep up the good work
Just recieved my order of Camacho Corojo cigars. Thank you for again exceeding my expectations. Nice job!
Hi, i just received my cigars in the UK. Very happy whith your service I will be your customer in future. My favourite cigars arrive very well sealed, and I'm very pleased with. I have no words!!! tks,till next time, best wishes!
Thank you Sir! I wish every business had top notch customer service like Neptune cigars! And you can quote me on that.