What to do if your package is missing

Question
The status of my tracking number shows delivered, but I have not received my order. What should I do?
Answer
So your tracking number shows delivered, but your package is nowhere to be found.  Don't panick.  If the delivery address is a residence, the first thing you want to do is check with all members of the household and neighbors to see if they have seen it or if they are holding the package for you.  Check with your postman; see if he can tell you where he left it.  If the delivery address is a business, check with whoever receives incoming mail to make sure they aren't holding it for you already.  Send us an email at info@neptunecigar.com if you are not able to locate your order.  We will contact UPS or USPS to track the order and resolve the matter.


By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.