Neptune Cigars

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How long does it take to ship an order?

question
How long does it take to ship an order?
Answer

The availability of an item is displayed in real time* on the product detail page, along with the estimated delivery date**. If all the items you ordered are in stock, your order will be shipped within 24 hours (not including weekends and holidays) provided that no additional information is required and we are able to process your payment.

Orders placed from Monday to Friday (excluding holidays) before 3:00 PM EST will usually ship the same day. Orders placed after 3:00 PM EST will usually ship the next business day. Special order items usually ship within 3-5 business days.

We ship from our warehouse in Miami, Florida.

If an item on our website is out of stock, you can request to be emailed when the item is back in stock. Just click on the "Email Me When Available" button on the product's detail page.

You can check your order status by clicking on the "Your Account" button at the top of any page. Once on your account page, click on "Order History".

* If an item is not available, the entire order will ship when the item becomes available. We will notify you by email of any delays with your order.
**There is a 2% margin of error on the estimated delivery date.


By Luzzie Normand
Co-Founder & Editor; Neptune Cigars Inc.
Neptune Channel
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I really like this article. It answered my question because of all the details in the article. If you have a question about how long something will ship in this is definitely the article to read.
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